Re: Heartbeat Loss errors ever since eero router installed

zugzwang — Thu, 13 Nov 2025 17:37:26 GMT

I disconnected the two R510 cables from the switch and reconnected them to different ports on the switch. A few hours later I got more Heartbeat Loss errors. My wife this her cell service is worse now. Help please.

Re: Heartbeat Loss errors ever since eero router installed

Imran_ruckus — Thu, 13 Nov 2025 18:00:23 GMT

Hi @zugzwang

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering you are seeing Heartbeat loss errors.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please follow the steps below:

1. Upgrade the Unleashed Access Points to the recommended version and verify the network stability afterward.
Please refer to the following RUCKUS Lennar Knowledge Base self-help article for the AP upgrade process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Unleashed-Access-Points-Upgrade-Process-to-the/ta-p/75029

2. Once the upgrade is complete, reboot your Internet Service Provider (ISP) Router by unplugging it from the power outlet and then plugging it back in.

3. Uninstall and reinstall the Unleashed mobile application on your device.

Please let me know the results after performing the above steps, or if you have any questions regarding the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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Re: Heartbeat Loss errors ever since eero router installed

Re: Heartbeat Loss errors ever since eero router installed