topic Re: The internet is not working properly and the switch is not operational. in RUCKUS Support for Lennar Homes

The internet is not working properly and the switch is not operational.

tomsanderson9 — Fri, 02 Dec 2022 23:24:27 GMT

Lennar technical representative troubleshooted the system and the switch doesn't operate properly. He completed the necessary paperwork for you to replace the unit under warranty.

Re: The internet is not working properly and the switch is not operational.

Yarenis — Fri, 02 Dec 2022 23:35:43 GMT

Hi @tomsanderson9

I cannot replace the unit without to know the issue of the unit, can be software or hardware, can you describe what was the troubleshooting the Lennar tech did, and why he did not replace the unit when they can replace it, because they just contact us directly as account owner.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: The internet is not working properly and the switch is not operational.

Yarenis — Thu, 08 Dec 2022 16:15:48 GMT

Hi @tomsanderson9

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: The internet is not working properly and the switch is not operational.

tomsanderson9 — Thu, 08 Dec 2022 16:16:17 GMT

Hi Yarenis, since we had a power outage the Ruckus Switch disconnects & our family cannot use the internet. When I load up a website, it would take 3 minutes & then it times out. The WIFI is working but the internet does not work.

Re: The internet is not working properly and the switch is not operational.

tomsanderson9 — Thu, 08 Dec 2022 16:27:22 GMT

Hi Yarenis, its a hardware issue. The power outage messed up the Ruckus Switch. We cannot use the internet.

Re: The internet is not working properly and the switch is not operational.

Yarenis — Thu, 08 Dec 2022 16:29:26 GMT

Hi @tomsanderson9

Base in your description, it looks like your Switch (ICX7150 Switch) may be booting from the wrong partition, let me add the guide to fix the issue.

Note: if you have access to the Unleashed Dashboard or APP, and if the Switch can be viewed from there, it may look like the following Image, ICX7150-C12-Router instead of ICX7150-C12-Switch.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: The internet is not working properly and the switch is not operational.

Yarenis — Thu, 08 Dec 2022 16:31:59 GMT

Hi @tomsanderson9

it's not, the guide I have shared will fix your issue, please read the guide carefully before start the troubleshooting.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: The internet is not working properly and the switch is not operational.

tomsanderson9 — Thu, 08 Dec 2022 16:55:58 GMT

Hi Yarenis, the troubleshooting has been done already & the issue still persists. We followed the steps from the guide & Internet is still not working.

Re: The internet is not working properly and the switch is not operational.

Yarenis — Thu, 08 Dec 2022 17:03:27 GMT

Hi @tomsanderson9

Please provide me the status of the web access to the Switch, so we can see what is the error, also provide the logs, let me provide the steps to check that part from web GUI access.

1:Device information:

Hit monitor>device>take a screenshot and share the image

Example:

2:Device logs:

Hit monitor>system logs>take a screenshot and share the image

Example:

3:Flash information:

Hit monitor>Flash>take a screenshot and share the image

Example:

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired