topic Re: Re-setup AP and switch after purchasing home in RUCKUS Support for Lennar Homes

Re-setup AP and switch after purchasing home

bnw5029 — Tue, 11 Nov 2025 17:57:26 GMT

I recently bought a new house that has:

- ICX 7150-C08P switch

- qty 2 R510 access points

We also have our own router & modem installed to the ICX 7150 switch & its working fine if we just connect wifi to that router. I found the setup user guide & we have all the hardware setup per the figures correctly.

I successfully reset one of the R510 APs & I see it in the app under "Total 1 WLAN" - it's showing "Online" but "No Clients". I DO NOT see that WLAN in my phone settings-->wifi. I still see the "configure.me-xxxxxx"

I also see the ICX7150 switch in the app as "Pending" and "No Connected Devices". When I click on it, it prompts me for a username & password which I do not have since it was from the previous homeowner.

Do I need to reset the ICX7150 switch to reset the username/password? How do I do that?
Do I need to do anything else with the R510 APs?

Disclaimer - I have ZERO experience with setting this step up. Please provide steps for a 5th grade level 🙂 Thanks!

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Tue, 11 Nov 2025 18:15:02 GMT

Hi @bnw5029

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please find answers to your queries:

1. “Do I need to reset the ICX7150 switch to reset the username/password? How do I do that?”

- Try to access the RUCKUS Switch on a web browser using default username and password. Below is the RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

Process on how to check Switch IP address to access it on a web browser.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. “Do I need to do anything else with the R510 APs?”

As you reset the Access Points and see configure.me-xxxxx still, please try it once again.

Please note the below steps:

Only ONE Access Point should be connected to your switch during the reset.

Here’s what that means:

If you have multiple RUCKUS APs (e.g., 3 units), unplug all but ONE that must be connected to the RUCKUS Switch port.
Perform the reset on this ONE AP: It will become the Master Access Point.
Once the configuration is complete and confirmed to be working, you can plug the other APs back in. They will automatically sync settings from the Master AP.

For more information, please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article on ‘RUCKUS Lennar Home devices Connectivity Setup and Configuration Guidelines’ and Point 7 in the same article for the Access Points factory reset.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know how it goes and let me know if you have any queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Tue, 11 Nov 2025 18:22:27 GMT

Hi @bnw5029

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please find answers to your queries:

1. “Do I need to reset the ICX7150 switch to reset the username/password? How do I do that?”

- Try to access the RUCKUS Switch on a web browser using default username and password. Below is the RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

Process on how to check Switch IP address to access it on a web browser.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. “Do I need to do anything else with the R510 APs?”

As you reset the Access Points and see configure.me-xxxxx still, please try it once again.

Please note the below steps:

Only ONE Access Point should be connected to your switch during the reset.

Here’s what that means:

If you have multiple RUCKUS APs (e.g., 3 units), unplug all but ONE that must be connected to the RUCKUS Switch port.
Perform the reset on this ONE AP: It will become the Master Access Point.
Once the configuration is complete and confirmed to be working, you can plug the other APs back in. They will automatically sync settings from the Master AP.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know how it goes and let me know if you have any queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-setup AP and switch after purchasing home

bnw5029 — Tue, 11 Nov 2025 18:25:36 GMT

I will retry with only ONE access point connected to the switch.

Will I need username/password access to the switch to get the access points to work?

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Tue, 11 Nov 2025 18:25:54 GMT

Hi @bnw5029

Please refer to my previous response and let me know the outcome once you have tried the steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Tue, 11 Nov 2025 18:37:20 GMT

Hi @bnw5029

Thank you for your response.

The Switch username and password are not required for the Access Points to function, nor for performing a factory reset on them.

If you have any further questions, please let me know.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Tue, 11 Nov 2025 18:44:35 GMT

Hi @bnw5029

Thank you for your response.

The Switch username and password are not required for the Access Points to function, nor for performing a factory reset on them.

If you have any further questions, please let me know.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-setup AP and switch after purchasing home

bnw5029 — Tue, 11 Nov 2025 19:05:49 GMT

I did the factory reset using the button on the ICX7150-C08P. The lights have been flashing for over 5 minutes now. I can see it in the app and I tried all the default passwords listed but none of them worked. Does it matter those are for the ICX7150-12P and mine is an ICX7150-08P?

I also downloaded the software to find the IP of the switch but its not showing up on my wifi network or the configure.me network.

Help?

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Tue, 11 Nov 2025 19:17:54 GMT

Hi @bnw5029

Thank you for your response and update.

The ICX-7150-C12P and ICX-7150-C08P are essentially the same model, with the difference being the total number of available ports.

To help you with the adding Switch in the Unleashed, could you please attempt to access the Switch via Console CLI, following the steps provided in the RUCKUS Lennar Knowledge Base self-help article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Access-on-the-RUCKUS-ICX-7150-C12P/ta-p/106630

Once you have Console CLI access, please share the output of the commands listed below:

enable

show version

show flash

Please let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-setup AP and switch after purchasing home

bnw5029 — Tue, 11 Nov 2025 19:28:16 GMT

Ok if the switch login/password aren't needed, then something else is wrong with the access points. I did the setup with only one connected to the switch & it still doesn't show the WLAN in my list of wifi options. I also don't see the access point IP when I do an IP scan. Is there anything else I should check?

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Tue, 11 Nov 2025 19:34:56 GMT

Hi @bnw5029

Thank you for your response.

Could you please confirm whether you are able to connect to the Wi-Fi/WLAN being broadcast by the Access Points?

Additionally, as noted in my previous message, please try to obtain Console CLI access and share the requested command outputs.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-setup AP and switch after purchasing home

bnw5029 — Tue, 11 Nov 2025 19:42:26 GMT

I cannot connect to the wifi from the access points. It doesn’t appear as an option to connect to when selecting wifi. I can only connect to my wifi router.

Working on the console CLI

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Tue, 11 Nov 2025 19:51:21 GMT

Hi @bnw5029

Thank you for your response and update.

If the reset is successful, you should be able to see the Wi-Fi network broadcast from the Access Points and regain internet access.

Please try resetting the Access Points using a laptop web browser.
You can follow the steps in the RUCKUS Lennar Knowledge Base self-help article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RUCKUS-R510-R310-Access-Point-and-Set/ta-p/73964

Please try this and let me know the result.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-setup AP and switch after purchasing home

bnw5029 — Tue, 11 Nov 2025 20:25:06 GMT

I tried using my laptop web browser. It said it was successful but the wi-fi network doesn't appear in the list of available networks.

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Tue, 11 Nov 2025 20:46:25 GMT

Hi @bnw5029

Thank you for your response and update.

On your laptop browser, please try logging in using the following link:
https://unleashed.ruckuswireless.com/
Once logged in, please check the WLAN list and check whether your new Wi-Fi network created during reset appears in the Unleashed system. If it's there it should be visible on the devices.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-setup AP and switch after purchasing home

bnw5029 — Tue, 11 Nov 2025 21:20:04 GMT

I got it working! We had the ethernets connected incorrectly. I see the new wifi network & am successfully connected to it.

When I go to the unleashed dashboard, it still shows the switch as "disconnected" but it seems to be working ok. Do I need to get it to show as "connected"? if so, how? I still don't know the login/password.

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Wed, 12 Nov 2025 11:53:00 GMT

Hi @bnw5029

Greetings!!!

Thank you for your recent correspondence and update.

To assist you further with adding the Switch to the Unleashed system, please provide the command outputs after accessing the Switch via CLI as described below.

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Fri, 14 Nov 2025 11:51:33 GMT

Hi @bnw5029

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-setup AP and switch after purchasing home

bnw5029 — Fri, 14 Nov 2025 13:44:45 GMT

I was able to find the password & got it added to the dashboard successfully using the web browser (not the phone app). Everything is working since I used the pc web browser. The phone app doesn’t work but I don’t need it. Thank you!

Re: Re-setup AP and switch after purchasing home

Imran_ruckus — Fri, 14 Nov 2025 14:41:11 GMT

Hi @bnw5029

Thank you for the response and the update.

Great to hear that the issue has been resolved!

Regarding the RUCKUS Unleashed application issue, this typically occurs due to the Unleashed system running on an older version. To address this, please follow the steps below.

- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed mobile application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support