topic Re: My networks have disappeared even though my modem is working in RUCKUS Support for Lennar Homes

My networks have disappeared even though my modem is working

Steven — Mon, 10 Nov 2025 18:06:57 GMT

I have a Ruckus ICX 7150-C12P in my Lennar home. Last night all of a sudden all of the devices in the home were disconnected from the internet. I contacted my ISP and did a couple resets with the modem to no avail. I was able to connect my laptop to the Ruckus swich and got PuTTy to be able to access the switch, since my app was no longer able to get me into the switch. I have tried looking for backups but the config data came back empty in primary and backup. I looked for some help information in the support for Lennar homes, but did not find a simliar issue where the networks completely disappeared.

Re: My networks have disappeared even though my modem is working

Imran_ruckus — Mon, 10 Nov 2025 18:31:53 GMT

Hi @Steven

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS setup is stopped working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if there were any power outages before the issue began?

2. As you’re able to access PuTTY, please help me with the outputs of below commands.

enable

show version

show flash

show inline power

show inline power detail

show interface brief

3. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My networks have disappeared even though my modem is working

Steven — Mon, 10 Nov 2025 18:59:21 GMT

1. I am not sure if there was a power outage or not. Seemingly no other electronic devices that were connected had any issues besides the wifi cutting out.

2. Screenshots:

3. I have a green next to the status button, and green light system and green light power. A couple ether net ports are green lit too.

4. There are two APs ctrl is green and power is flashing green on both.

It shows that I am logged into my account.

Re: My networks have disappeared even though my modem is working

Imran_ruckus — Mon, 10 Nov 2025 19:17:20 GMT

Hi @Steven

Thank you for the response and the detailed information.

The command outputs, device light status, and cable connections on your RUCKUS ICX-7150-C12P Switch all appear normal.

Please try the following steps:
• Unplug the ethernet cables connected to the Access Points and the ISP modem from the Switch
• Plug them into any other available ports among the 12 numbered ports on the Switch
(Refer to the screenshot below for guidance)

After reconnecting to any other 12 ports, please check if the internet resumes working through the RUCKUS devices.

If you have any questions or notice any changes, please let me know.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My networks have disappeared even though my modem is working

Steven — Mon, 10 Nov 2025 19:26:47 GMT

I did as instructed and no changes. I believe the issue is that the networks are completely forgotten somehow, the console is saying there empty config in primary and backup.

Re: My networks have disappeared even though my modem is working

Imran_ruckus — Mon, 10 Nov 2025 19:30:57 GMT

Hi @Steven

Thank you for the response and the information.

Please note that there are no custom RUCKUS Switch configurations required for Lennar users.

Kindly unplug and re-plug the ethernet cables for the Access Points and the ISP modem into any of the available numbered 12 ports on the Switch, as mentioned in my previous response, and then check the network status.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My networks have disappeared even though my modem is working

Steven — Mon, 10 Nov 2025 19:36:00 GMT

Okay, I tried again. With all new ports. The networks have appeard again! One AP seems to work and the other doesn't. Is there any issue with some fo the ports then?

Re: My networks have disappeared even though my modem is working

Imran_ruckus — Mon, 10 Nov 2025 19:42:51 GMT

Hi @Steven

Thank you for the response and the update.

The switch ports appear to be functioning correctly based on the command outputs shared earlier.

However, please run the commands below to reset the PoE on all Access Point ports and then check the AP status again.

Switch> enable
(No password has been assigned yet...)
Switch# configure terminal
Switch(config)# interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)# no inline power (wait for the process to complete)
Switch(config-mif-1/1/1-1/1/12)# inline power (wait for the process to complete)

Once complete, verify if the both the Access Points come online.

Please let me know if you have any questions.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My networks have disappeared even though my modem is working

Steven — Mon, 10 Nov 2025 19:58:33 GMT

Now it is back to them both not working.

Re: My networks have disappeared even though my modem is working

Imran_ruckus — Mon, 10 Nov 2025 20:07:19 GMT

Hi @Steven

Thank you for the response and the update.

Glad to hear everything is working now.

Please let me know if you need any further assistance. We are here to help.

Thank you again for your patience and cooperation.

Additionally, if your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My networks have disappeared even though my modem is working

Steven — Mon, 10 Nov 2025 20:08:43 GMT

They are not working. Attached is screenshot to show what it did.

Re: My networks have disappeared even though my modem is working

Imran_ruckus — Mon, 10 Nov 2025 20:14:52 GMT

Hi @Steven

Thank you for the response and the update.

The devices are working normally. When you run the inline power command, only the ports with PoE devices connected will be displayed. In your case, that is ports 1/1/4 and 1/1/6. (APs)

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My networks have disappeared even though my modem is working

Steven — Mon, 10 Nov 2025 20:18:26 GMT

Understood, but somehow the networks have not shown up yet.

Re: My networks have disappeared even though my modem is working

Imran_ruckus — Mon, 10 Nov 2025 20:22:21 GMT

Hi @Steven

Thank you for the response.

Could you please share the current pictures of the Access Points? This will help us verify their current status and ensure everything is functioning as expected.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My networks have disappeared even though my modem is working

Steven — Mon, 10 Nov 2025 20:29:06 GMT

I just switched the ports around again for all the cables into a new configuration. Both APs are now working thank you for your help! For future refrence is switching around the ethernet cables to different positions the best solution for this problem?

Re: My networks have disappeared even though my modem is working

Imran_ruckus — Mon, 10 Nov 2025 20:40:18 GMT

Hi @Steven

Thank you for the response and the update.

This may not be a permanent solution. I also noticed that your Switch is currently running on an older Non-UFI firmware version. We recommend upgrading it to a recommended UFI version for improved stability and performance.

Please refer to the following RUCKUS Lennar Knowledge Base article for the upgrade process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

If you have any questions during the upgrade, feel free to let me know and I’ll assist you.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My networks have disappeared even though my modem is working

Steven — Mon, 10 Nov 2025 20:45:21 GMT

Okay sounds good, I will go ahead and try doing the update then. Thank you for your help!

Re: My networks have disappeared even though my modem is working

Imran_ruckus — Mon, 10 Nov 2025 20:47:37 GMT

Hi @Steven

Thank you for your response.

That’s great to hear! Keep us updated.

We truly appreciate your time and patience.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My networks have disappeared even though my modem is working

Steven — Mon, 10 Nov 2025 22:24:03 GMT

Hello I am almost complete with the update. I got to the step before H where I just complete "boot system flash secondary". All of a sudden though it is making me login, and I never set a password, and the admin or super logins are not working either.

Re: My networks have disappeared even though my modem is working

Steven — Mon, 10 Nov 2025 22:33:20 GMT

It won't even let my try to put in a password.