topic New Home Purchase in RUCKUS Support for Lennar Homes

New Home Purchase

CWill3304 — Mon, 10 Nov 2025 15:27:10 GMT

Just purchased a home with 2 Ruckus APs installed previously. I have ATT installed in the cabinet next to the switch. What are my next steps?

Re: New Home Purchase

pinky_ruckus — Mon, 10 Nov 2025 15:35:47 GMT

Hello @CWill3304 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have recently purchased Lennar Home and needs assistance in setting up Ruckus network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New Home Purchase

CWill3304 — Mon, 10 Nov 2025 17:12:29 GMT

I don’t have access to the app. Where can I send a picture of the error message I’m receiving. It says “you are not connected to unleashed network. Go to settings”

Re: New Home Purchase

CWill3304 — Mon, 10 Nov 2025 17:16:14 GMT

Also, how do I know if the 2nd AP is working properly? There are 2 yellow lights on the left, 2 empty lights in the middle, and one green on the right for power

Re: New Home Purchase

pinky_ruckus — Mon, 10 Nov 2025 18:06:35 GMT

Hello @CWill3304 ,

Thank you for the response.

From the response shared, I could understand that you are unable to login to the Unleashed App.

Could you please try accessing your Unleashed system using a laptop web browser? You can do this by entering the Master AP IP Address or by visiting https://unleashed.ruckuswireless.com/. Just make sure you're connected to the RUCKUS Wi-Fi network.

If you’re still unable to access it and don’t know the IP address of your access points, please refer to the guide below for help in locating the IP address:

How to find the IP address of RUCKUS devices using free applications:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once you've found the IP address of the AP, you should be able to log in and see the Unleashed dashboard.

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New Home Purchase

CWill3304 — Mon, 10 Nov 2025 19:05:31 GMT

I logged on through unleashed.ruckuswireless.com and the switches tab says “disconnected”. I entered the IP address as previously mentioned but it’s been stuck on “ICX Switch is Connecting” for the past 30 mins. Please advise.

Re: New Home Purchase

CWill3304 — Mon, 10 Nov 2025 19:20:41 GMT

Re: New Home Purchase

pinky_ruckus — Mon, 10 Nov 2025 19:54:22 GMT

Hello @CWill3304 ,

Thank you for the response.

Before we can proceed further, we need to check few configurations on the Switch and which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Home Purchase

CWill3304 — Mon, 10 Nov 2025 21:15:50 GMT

ruckus#

exit Ends the CLI session.

help Shows available commands.

quit Ends the CLI session.

history Shows a list of previously run commands.

disable Disables privileged commands.

ping <IP-ADDR/DOMAIN-NAME>

Sends ICMP echo packets to an IP/IPv6 address or domain name.

reboot Reboots the controller.

shutdown Shut down ZoneDirector, to power on ZoneDirector again, press the power

button. When the Status LED is lit steadily, you can then reconnect to

CLI.

set-factory Set factory default.

switch-ap Set factory default.

data-privacy Excutes data-privacy command.

config Configures options and settings.

logo Contains commands that can be executed from within the context.

easyDpl-get-status Get easy-deployment running status.

easyDpl-disable Debug command, please stop easy-deployment by Webpage. This command stops

easy-deployment and disables tr069 function, may cause mechanism chaos when

easy-deployment is after prepareimage status.

debug Manages system debug options.

show Displays system options and settings.

reset Reset system options and settings.

session-timeout <NUMBER>

Sets the CLI session timeout.

ap-mode Go to local AP's CLI from Master's CLI.

ruckus# enable

The command is not valid here.

can't execute "exit" by this way.

ruckus#

Re: New Home Purchase

pinky_ruckus — Mon, 10 Nov 2025 21:33:04 GMT

Hello @CWill3304 ,

Thank you for the response.

From the response you shared, I see that the Switch is already on enabled mode.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Home Purchase

CWill3304 — Mon, 10 Nov 2025 21:52:09 GMT

this is VERY frustrating... is there anyone i can speak to to get faster results? This has turned into an all day event

this is my latest error message

MacBook-Air-2:~ gabbytom$ show version

-bash: show: command not found

MacBook-Air-2:~ gabbytom$ show flash

-bash: show: command not found

MacBook-Air-2:~ gabbytom$

MacBook-Air-2:~ gabbytom$ show version

-bash: show: command not found

MacBook-Air-2:~ gabbytom$ show flash

-bash: show: command not found

Re: New Home Purchase

pinky_ruckus — Mon, 10 Nov 2025 22:03:23 GMT

Hello @CWill3304 ,

Thank you for sharing the response.

I understand that you are using Mac laptop and you can access the terminal in the Mac laptop to login to Switch.

Once you open the terminal, please follow the below commands as mentioned in the below screenshot.

nc <IPAddress of the device> 23

Example: nc 192.168.1.182 23

If you can access the Command line should look like this:

????telnet@ICX7150-12P Switch>

Once we get the above prompt, we can execute the required commands as shared in the previous post and share the screenshot or output of the commands.

enable

show version

show flash

We are always here to assist you in our best possible way.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you for your understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New Home Purchase

CWill3304 — Mon, 10 Nov 2025 22:28:25 GMT

ruckus> nc 192.168.1.239 23

The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'.

ruckus>

Re: New Home Purchase

CWill3304 — Mon, 10 Nov 2025 23:56:48 GMT

please find the above error message

Re: New Home Purchase

CWill3304 — Tue, 11 Nov 2025 00:41:25 GMT

Please help I have been trying to get this set up for 12 hours now.

ruckus> nc 192.168.1.239 23

The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'.

ruckus>

Re: New Home Purchase

pinky_ruckus — Tue, 11 Nov 2025 14:44:55 GMT

Hello @CWill3304 ,

Thank you for the response.

I understand that you are unable to login to the Unleashed app, we would first need to check the Unleashed AP version to proceed further.

If you’re still unable to access it and don’t know the IP address of your access points, please refer to the guide below for help in locating the IP address:

Once you've found the IP address of the AP, you should be able to log in and see the Unleashed dashboard.

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Once after checking the AP version, we would check the command outputs for the Switch.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New Home Purchase

CWill3304 — Wed, 12 Nov 2025 00:37:46 GMT

this is the AP version as requested.

200.8.10.3.278

Let me know the next steps

Re: New Home Purchase

pinky_ruckus — Wed, 12 Nov 2025 13:34:03 GMT

Hello @CWill3304 ,

Thank you for the response.

From the response you shared, I understand that the RUCKUS Access Points are on an older version 200.8.10.3.278 which doesn’t let you log into the Unleashed application.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.15.6.212.27 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.212.27

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Home Purchase

CWill3304 — Wed, 12 Nov 2025 17:45:45 GMT

200.9.10.4.202 is the new updated version for both APs. What is my next step? The Switch tab currently says “disconnected” as well

Re: New Home Purchase

pinky_ruckus — Wed, 12 Nov 2025 18:05:04 GMT

Hello @CWill3304 ,

Thank you for the response.

From the response you shared, I understand that the RUCKUS Access Points are still on an older version 200.9.10.4.202 which doesn’t let you log into the Unleashed application.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.15.6.212.27 which is recently released and recommended version for the Lennar Home users.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.212.27

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.