topic Help resetting ICX7150 switch after power outage cannot connect to boot to fix in RUCKUS Support for Lennar Homes

Help resetting ICX7150 switch after power outage cannot connect to boot to fix

csdickson86 — Sat, 08 Nov 2025 10:44:51 GMT

I am typing this at 230 AM, so forgive me if it is not completely clear. We had a major power outage in our Lennar homes area. Once the power and internet service was restored, the Ruckus equipment did not come back as expected. The main AP has no lights. The Switch has the Green Power and Orange Syst light.

I have been trying to follow the reset instructions. The power reset cycle by pressing the small hole reset button and turning on and off the switch did not work. So I attempted the following: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Unfortunately, I have had some issues. I do not have a laptop, so I set up a mini pc in my closet to try and figure it out. That is the first issue.

Second, I tried the USB A-C and Ethernet cable connecting and could only see something in the Other Devices called CP2104 USB to UART Bridge Controller. I then tried connecting a Console cable (Ethernet to USB-C) that I had previously purchased. It showed in the PORTS COM and LPT as: USB Serial Port (COM 3). The first option did not give a com port and did not work in PUTTY, the second gave a com port and COM 3 did open a window in Putty, but it was blank. it didnt show the switch name and Boot. What do I need to do to help restore the switch? It is difficult to do anything currently with no internet. Please help! Thank you, Chris D.

Re: Help resetting ICX7150 switch after power outage cannot connect to boot to fix

csdickson86 — Mon, 10 Nov 2025 05:47:33 GMT

Nevermind, I figured it out. Your really do need a laptop. I borrowed one and it worked.

Re: Help resetting ICX7150 switch after power outage cannot connect to boot to fix

Imran_ruckus — Mon, 10 Nov 2025 12:03:04 GMT

Hi @csdickson86

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this process.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful week ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support