topic Re: Power Outage, Reset won’t work in RUCKUS Support for Lennar Homes

Power Outage, Reset won’t work

cxkang — Mon, 03 Nov 2025 07:49:35 GMT

Had a power outage recently, ruckus no longer works. reset is 50+ times still just blinks amber. i’ve tried the system recovery but i have a macbook and the instructions are impossible to follow and just don’t work on a mac. I’m on MacOs Tahoe so ethernet cables don’t even read.
Send help asap. this is driving me crazy

Re: Power Outage, Reset won’t work

Imran_ruckus — Mon, 03 Nov 2025 12:04:19 GMT

Hi @cxkang

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in the boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please try the steps below.

1. As the physical hard reset is not working, could you please try to perform the Software Recovery on the Switch using a Windows laptop? (refer to the mentioned RUCKUS Lennar Knowledge Base self-help article)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

2. If you do not have Windows laptop, please try obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

Please let me know if you have any further questions.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Power Outage, Reset won’t work

cxkang — Mon, 03 Nov 2025 23:14:30 GMT

I don't have a Windows lapto and I have tried the Mac steps. The ethernet doesn't read through the converter and this is the error I get on my terminal.

ICX7150-Boot>ping 108.208.121.52
bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !
Auto-neg error, defaulting to 10BT/HD
Change GMAC speed to 10MB
Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again
ping failed; host 108.208.121.52 is not alive
ICX7150-Boot>

Re: Power Outage, Reset won’t work

Imran_ruckus — Tue, 04 Nov 2025 12:17:20 GMT

Hi @cxkang

Greetings!

Thank you for your response and the update.

Since you’re seeing the ‘boot>’ prompt, please proceed with the commands outlined in the Software Recovery article and verify if the switch returns to its normal state with the green SYST LED.

Please let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Power Outage, Reset won’t work

cxkang — Tue, 04 Nov 2025 19:02:01 GMT

It doesn't work since my laptop won't accept ethernet connections. As you see it TIMEOUT and ping failed; host 108.208.121.52 is not alive

Re: Power Outage, Reset won’t work

Imran_ruckus — Tue, 04 Nov 2025 19:11:19 GMT

Hi @cxkang

Greetings!

Thank you for your response and the update.

Please try using the same ‘setenv’ IP addresses mentioned in the Software Recovery article.

Additionally, could you please share a picture showing the Software Recovery cable connections between the RUCKUS Switch and your laptop?

Please let me know if you have any questions.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Power Outage, Reset won’t work

Imran_ruckus — Thu, 06 Nov 2025 13:09:36 GMT

Hi @cxkang

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Power Outage, Reset won’t work

Imran_ruckus — Mon, 10 Nov 2025 12:35:13 GMT

Hi @cxkang

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Power Outage, Reset won’t work

Imran_ruckus — Wed, 12 Nov 2025 12:00:43 GMT

Hi @cxkang

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Power Outage, Reset won’t work

cxkang — Sat, 15 Nov 2025 14:53:45 GMT

Sorry - I was out of town will try again and provide pictures.

Re: Power Outage, Reset won’t work

cxkang — Sun, 16 Nov 2025 06:19:22 GMT

Here I've attached pictures showing the Software Recovery cable connections between the RUCKUS Switch and your laptop.
And I've included the terminal error I get when trying to perform Software Recovery on my mac.

Re: Power Outage, Reset won’t work

Imran_ruckus — Mon, 17 Nov 2025 11:45:05 GMT

Hi @cxkang

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Power Outage, Reset won’t work

Imran_ruckus — Mon, 17 Nov 2025 19:28:01 GMT

Hi @cxkang

Thank you for the information on Private Chat.

We requested some other information on private chat, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Power Outage, Reset won’t work

Imran_ruckus — Tue, 18 Nov 2025 14:29:25 GMT

Hi @cxkang

Greetings!

I’ve sent you a private message with the RMA details. Please check and let me know if you have any questions.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support