topic Re: My neighbor and I are real novices...how do you restart your system after power outage in RUCKUS Support for Lennar Homes

My neighbor and I are real novices...how do you restart your system after power outage

ChanUser — Thu, 30 Oct 2025 16:44:29 GMT

Neighbor and I are in Lennar homes. Need to know how to restart system after power outage..access points are either dark or one access point has 4/5 lights on while the other has 3/5 lights.

Re: My neighbor and I are real novices...how do you restart your system after power outage

Imran_ruckus — Thu, 30 Oct 2025 18:07:15 GMT

Hi @ChanUser

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS devices after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My neighbor and I are real novices...how do you restart your system after power outage

Imran_ruckus — Mon, 03 Nov 2025 12:07:43 GMT

Hi @ChanUser

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My neighbor and I are real novices...how do you restart your system after power outage

ChanUser — Tue, 04 Nov 2025 00:34:49 GMT

I received 2 messages from you and tried to respond through my email.....I received the following message..Delivery Status Notification (Failure)....Ruckus-Community-No-Reply@mailer.ruckuswireless.com because the domain mailer.ruckuswireless.com could not be found...Unclear why this happened...I will take the photos requested and send them tomorrow. The problems that I have continue

Re: My neighbor and I are real novices...how do you restart your system after power outage

Imran_ruckus — Tue, 04 Nov 2025 12:26:22 GMT

Hi @ChanUser

Greetings!!!

Thank you for the response.

Apologies for the inconvenience.

Please log into your RUCKUS Community Forum Account and post your queries from there or attach the pictures. Below are the screenshots.

Please help me with the queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My neighbor and I are real novices...how do you restart your system after power outage

ChanUser — Tue, 04 Nov 2025 18:59:07 GMT

Re: My neighbor and I are real novices...how do you restart your system after power outage

ChanUser — Tue, 04 Nov 2025 19:00:17 GMT

attached find the photos you requested

Re: My neighbor and I are real novices...how do you restart your system after power outage

Imran_ruckus — Tue, 04 Nov 2025 19:06:28 GMT

Hi @ChanUser

Greetings!

Thank you for your response and the update.

Based on the picture of your RUCKUS ICX-7150-C12P Switch, the light status appears to be normal.

Please try unplugging the Access Points Ethernet cable from the current switch port and reconnect it to any other available port (1–12). (Refer to the screenshot below.)

Once done, please check if the Access Point functions as expected.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My neighbor and I are real novices...how do you restart your system after power outage

Imran_ruckus — Thu, 06 Nov 2025 13:08:15 GMT

Hi @ChanUser

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My neighbor and I are real novices...how do you restart your system after power outage

Imran_ruckus — Mon, 10 Nov 2025 12:33:36 GMT

Hi @ChanUser

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My neighbor and I are real novices...how do you restart your system after power outage

Imran_ruckus — Wed, 12 Nov 2025 11:59:23 GMT

Hi @ChanUser

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support