topic Re: ruckus switch stuck on amber light after power outage in RUCKUS Support for Lennar Homes

ruckus switch stuck on amber light after power outage

cmaldoff — Thu, 30 Oct 2025 21:48:23 GMT

I had a power outage and now my switch is stuck on an amber light. I unplugged and pushed the reset button but nothing happened. I had this happen before and holding down the button fixed it.

I made sure the switch is in switch mode and not router mode.

What else can I try?

Thank you,

Christian

Re: ruckus switch stuck on amber light after power outage

pinky_ruckus — Thu, 30 Oct 2025 22:03:34 GMT

Hi @cmaldoff ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the steps mentioned in the article and mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ruckus switch stuck on amber light after power outage

cmaldoff — Thu, 30 Oct 2025 22:40:31 GMT

I had this happen before and updated it to be in switch mode.

This happen a few weeks ago and it came back but not this time.

Lights on Switch

Re: ruckus switch stuck on amber light after power outage

cmaldoff — Thu, 30 Oct 2025 22:41:04 GMT

I have tried unplugging and use the rest button multiple times with no luck

Re: ruckus switch stuck on amber light after power outage

cmaldoff — Thu, 30 Oct 2025 23:26:18 GMT

Anything else I can try?

Re: ruckus switch stuck on amber light after power outage

pinky_ruckus — Fri, 31 Oct 2025 13:51:46 GMT

Hello @cmaldoff ,

Thank you for the response.

As you mentioned that you have performed reset multiple times, the only option left is software recovery.

We need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need to re-install the image to boot up properly.

Please let us know if you are getting stuck at any point of reset or software recovery or if you have any queries in this regard.

Thank you for your understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ruckus switch stuck on amber light after power outage

cmaldoff — Fri, 31 Oct 2025 16:03:15 GMT

Hello Pinky,

I was able to get it working. I had to unplug both the switch and my ISP router. Once I did that it started working again.

Thank you for the assistnace.

Re: ruckus switch stuck on amber light after power outage

pinky_ruckus — Fri, 31 Oct 2025 16:19:16 GMT

Hello @cmaldoff ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and all the devices are back online.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ruckus switch stuck on amber light after power outage

cxkang — Mon, 03 Nov 2025 04:17:53 GMT

Hi - I’m also experiencing the same thing. Can you provide more details on what exactly fixed your issue? Did you restart the router then do the reset on the Ruckus? thanks

Re: ruckus switch stuck on amber light after power outage

cmaldoff — Mon, 03 Nov 2025 04:20:47 GMT

I unplugged my router.let it reboot and unplugged and replugged the switch back in

Re: ruckus switch stuck on amber light after power outage

cmaldoff — Mon, 03 Nov 2025 04:22:47 GMT

I've this happen a few times. The 1st time I had to flash it to put it in switch mode. After our 1st power outage it rebooted back int router mode.

Re: ruckus switch stuck on amber light after power outage

pinky_ruckus — Mon, 10 Nov 2025 13:45:42 GMT

Hello @cxkang ,

I hope this message finds you well.

Could you please create a new post as this was raised by another user?

If there are any issues with the hardware, we are happy to replace the device for you.

If you need any assistance with creating the new post or have any questions, please feel free to reach out.

Thank you for your cooperation and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ruckus switch stuck on amber light after power outage

pinky_ruckus — Mon, 10 Nov 2025 13:51:16 GMT

Hello @cmaldoff ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ruckus switch stuck on amber light after power outage

cmaldoff — Mon, 10 Nov 2025 14:40:52 GMT

Hello Pinky,

I'm good now. Thank you

Re: ruckus switch stuck on amber light after power outage

pinky_ruckus — Mon, 10 Nov 2025 14:54:26 GMT

Hello @cmaldoff ,

Thank you for sharing the response.

We are glad to know that the issue is resolved.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.