topic Re: Ruckus ICX 7150-C12P - No Power - No Lights in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P - No Power - No Lights

Coach43 — Wed, 29 Oct 2025 21:30:54 GMT

I have a Ruckus ICX 7150-C12P. Overnight, no lights, no power.

Good PlugNo Lights

I tested based on recommendations found here:

1) In known good plug, with a known good power cable. No lights. No power. See attached pic 1. Pic 2 and Video.

2) Alternate good power cable, in known good plug. No Lights. No power.

3) Holding RESET button, plug in, hold for 10 seconds and release. No lights. No Power.

What else can I do?

Thanks!

pinky_ruckus — Wed, 29 Oct 2025 21:53:04 GMT

Hi @Coach43 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Coach43 — Thu, 30 Oct 2025 03:37:04 GMT

Thanks for your help. Video uploaded.

pinky_ruckus — Thu, 30 Oct 2025 15:27:02 GMT

Hi @Coach43 ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran