topic Re: ICX 7150-C12P – No PoE output, need RMA confirmation in RUCKUS Support for Lennar Homes

ICX 7150-C12P – No PoE output, need RMA confirmation

jonisradical — Wed, 29 Oct 2025 15:42:27 GMT

I’ve got an ICX 7150-C12P (12-port PoE+ compact switch with 2x1G SFP) that stopped providing PoE to any of my access points. Data connectivity still works fine on all ports, but none of them are delivering power anymore.

The device page on the Ruckus support portal shows it’s under Limited Lifetime Warranty (coverage through Jan 15, 2031), but I don’t have an active support contract. I’ve already verified cables, access points, and firmware — so it looks like a hardware fault.

Can someone from Ruckus (or anyone familiar with the process) confirm if I can still submit an RMA under the Limited Lifetime Warranty without an active support contract? And if so, what’s the correct way to start that request — directly through the portal or by email?

Thanks in advance for the help, trying to get PoE back online ASAP.

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

Imran_ruckus — Wed, 29 Oct 2025 15:49:47 GMT

Hi @jonisradical
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

jonisradical — Wed, 29 Oct 2025 15:59:13 GMT

Yes it is a ruckus setup in a Lennar home.

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

Imran_ruckus — Wed, 29 Oct 2025 16:50:32 GMT

Hi @jonisradical

Greetings!!!

Thank you for the confirmation and reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with your RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

jonisradical — Wed, 29 Oct 2025 18:12:36 GMT

The lights for the actual connections that don't require POE are green, the ones going to an access point that's POE are amber, the ones that are going to an unused outlet are off.

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

Imran_ruckus — Wed, 29 Oct 2025 18:17:24 GMT

Hi @jonisradical

Thank you for your response and for providing the information.

Could you please share a clear, full picture of the Switch showing the PWR, SYST, and other LED indicators? (Please refer to the screenshots below for reference.)

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

jonisradical — Thu, 30 Oct 2025 21:49:40 GMT

Pictures from the top side and bottom so you can see the lights.

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

Imran_ruckus — Fri, 31 Oct 2025 11:46:24 GMT

Hi @jonisradical

Greetings!

Thank you for your response and for sharing the information.

Based on the picture you provided, the RUCKUS ICX-7150-C12P Switch lights appear to be in a normal state.

Please try disconnecting the Access Point cable from the RUCKUS ICX-7150-C12P Switch and reconnect it to any other available 1 in-12 ports on the switch. Then, check if the PoE functionality resumes. (Refer to the screenshot below.)

If the issue persists, it’s likely that the PoE ports are in a disabled state and need to be re-enabled by following troubleshooting steps. You can refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed guidance:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

jonisradical — Sat, 01 Nov 2025 18:59:55 GMT

They were disabled. I re enabled them, reset the switch multiple times and I'm getting this on SSH

Full data:

telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 4 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/2 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/3 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/4 On Off 0 15400 n/a n/a 3 main supply voltage low
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Non-PD 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 15400

telnet@ICX7150-C12 Switch#show chassis
The stack unit 1 chassis info:

Power supply 1 (AC - PoE) present, status ok

Fanless model

Slot 1 Current Temperature: 68.0 deg-C (Sensor 1), 10.0 deg-C (Sensor 2), 50.5 deg-C (Sensor 3), 55.5 deg-C (Sensor 4)
Slot 2 Current Temperature: NA
Slot 3 Current Temperature: NA
Warning level.......: 100.0 deg-C
Shutdown level......: 109.0 deg-C
Boot Prom MAC : 78a6.e12e.a0d0
Management MAC: 78a6.e12e.a0d0
telnet@ICX7150-C12 Switch#show power
Invalid input -> power
Type ? for a list
telnet@ICX7150-C12 Switch#^C
telnet@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.7 Build 021

Hardware
Version
----------------
V2R2

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
6 6 0 12 0 0 4

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 6 0.000 W 15.400 W

telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#show inline power capacity
Invalid input -> capacity
Type ? for a list
telnet@ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110)
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3234N0EX
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 13 minute(s) 27 second(s)
The system started at 00:02:05 GMT+00 Sat Jan 01 2000

The system : started=cold start

The three are the only access points requiring PoE, everything else is working fine. I've tried to reset the access points but they're not getting power to startup so they can't restart.

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

jonisradical — Sat, 01 Nov 2025 18:57:47 GMT

I ran through that, restarted multiple times to be sure it's not power looping.

All data now:

telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 4 times

telnet@ICX7150-C12 Switch#show chassis
The stack unit 1 chassis info:

Power supply 1 (AC - PoE) present, status ok

Fanless model

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.7 Build 021

Hardware
Version
----------------
V2R2

Cumulative Port State Data:
+++++++++++++++++++++++++++

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 6 0.000 W 15.400 W

The system : started=cold start

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

jonisradical — Sat, 01 Nov 2025 19:45:29 GMT

all ssh data

telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 4 times

telnet@ICX7150-C12 Switch#show chassis
The stack unit 1 chassis info:

Power supply 1 (AC - PoE) present, status ok

Fanless model

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.7 Build 021

Hardware
Version
----------------
V2R2

Cumulative Port State Data:
+++++++++++++++++++++++++++

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 6 0.000 W 15.400 W

The system : started=cold start

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

jonisradical — Sat, 01 Nov 2025 19:51:29 GMT

I've done this, but can't post my data here it keeps getting flagged as spam. Nothing is working still, it's saying it's enabled but the error is voltage from the switch. I sent you a message with the data.

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

jonisradical — Sat, 01 Nov 2025 23:25:37 GMT

It was a firmware issue. I flashed the yew bootloader and lit the newer firmware in and it works correctly

Re: ICX 7150-C12P – No PoE output, need RMA confirmation

Imran_ruckus — Mon, 03 Nov 2025 12:03:18 GMT

Hi @jonisradical

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved after the firmware upgrade.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support