topic Re: My Ruckus Curcuit board will not reboot in RUCKUS Support for Lennar Homes

My Ruckus Curcuit board will not reboot

Nikkilee — Mon, 27 Oct 2025 22:53:20 GMT

Hello,

I have used the forums to troubleshoot my Ruckus circuit board. It will not do a hard reboot. Looking at other cases similar to mine I think my circuit is faulty and I will need to replace it.

SN # FEK3852Q2J4

Re: My Ruckus Curcuit board will not reboot

Imran_ruckus — Tue, 28 Oct 2025 12:04:03 GMT

Hi @Nikkilee

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the ALL above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus Curcuit board will not reboot

Nikkilee — Tue, 28 Oct 2025 21:03:15 GMT

Re: My Ruckus Curcuit board will not reboot

Nikkilee — Tue, 28 Oct 2025 21:07:19 GMT

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?

Yes the Ruckus was previously operational, I think there was an outage that caused this.

2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

The lights illuminating are amber and green, solid. When I go to reboot the correct way, the lights all illuminate and then turn off, they will not reset or reboot.

3. Is your internet connection from the ISP stable and functioning?

Yes You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC. When the Ruckus was working, I had to Lennar connections, and Now I only have one.

4. How many access points are currently connected to the switch? Two one upstairs and downstairs. Please describe the status of the lights on the access points.

There is nothing illuminating on the access points. Reading forums there is no power going to the access points because the switch is not talking. Similarly, include a photo showing the access points' light status.

Re: My Ruckus Curcuit board will not reboot

Imran_ruckus — Tue, 28 Oct 2025 21:09:56 GMT

Hi @Nikkilee

Thank you for your response and for sharing the information.

I can see in the picture you shared that your RUCKUS ICX-7150-C12P Switch has Amber/Orange light, it means that the Switch is stuck in the boot mode. To help check and troubleshoot the issue, please refer to the following RUCKUS Lennar Knowledge Base self-help article:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

If you encounter any difficulties or get stuck at any step during the process, please let me know, I’ll be glad to assist further.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus Curcuit board will not reboot

Nikkilee — Tue, 28 Oct 2025 21:13:06 GMT

Hello,

I did all of this. It will not even recognize my circuit board. I have looked an read the forums on this. It is defective I need a replacement

Re: My Ruckus Curcuit board will not reboot

Nikkilee — Tue, 28 Oct 2025 21:15:37 GMT

I have done all of these things for over a month. While downloading the software to recognize the device, I downloaded putty and it will not go into reboot or backup mode

Re: My Ruckus Curcuit board will not reboot

Imran_ruckus — Tue, 28 Oct 2025 21:20:54 GMT

Hi @Nikkilee,

Thank you for your response and for providing the information.

Could you please share a picture of the Software Recovery cable connections between the Switch and your laptop? Additionally, please share a screenshot of the PuTTY error you mentioned.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus Curcuit board will not reboot

Nikkilee — Wed, 29 Oct 2025 17:40:09 GMT

what are the software recovery guidelines I have downloaded the software on my laptop but nothing is happening

Re: My Ruckus Curcuit board will not reboot

Imran_ruckus — Wed, 29 Oct 2025 17:46:52 GMT

Hi @Nikkilee

Greetings!

Thank you for your response and the update.

As I shared earlier, please refer to Solution 2 in the following RUCKUS Lennar Knowledge Base article for detailed steps:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know if you have any questions or need further assistance regarding this.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus Curcuit board will not reboot

Nikkilee — Wed, 29 Oct 2025 17:50:31 GMT

The link to download tftp will not work

Re: My Ruckus Curcuit board will not reboot

Imran_ruckus — Wed, 29 Oct 2025 17:56:11 GMT

Hi @Nikkilee

Thank you for your response and the update.

Apologies for the inconvenience caused.

Please download the TFTP application from the Google Drive link below:
https://drive.google.com/drive/folders/1DdepOpf6i1csg9lC8BSt6OVGiBqwHJxe

Once downloaded, please proceed with the steps and let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus Curcuit board will not reboot

Nikkilee — Wed, 29 Oct 2025 18:00:05 GMT

The image they are saying to copy I don't have that option

Re: My Ruckus Curcuit board will not reboot

Imran_ruckus — Wed, 29 Oct 2025 18:10:17 GMT

Hi @Nikkilee

Thank you for your response.

Please download the 08090k files as described in the article I shared earlier.
Also, could you please clarify which copy option you are referring to and share a screenshot related to it?

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus Curcuit board will not reboot

Nikkilee — Wed, 29 Oct 2025 18:19:20 GMT

this previous screen shot are the only options to copy I dont have that option

Re: My Ruckus Curcuit board will not reboot

Nikkilee — Wed, 29 Oct 2025 18:20:23 GMT

Those 4 image files are the only ones that pop up non of which are 08090k files

Re: My Ruckus Curcuit board will not reboot

Imran_ruckus — Wed, 29 Oct 2025 18:23:25 GMT

Hi @Nikkilee

Thank you for your response and the update.

Please use the link below to download the 08090k files:
https://support.ruckuswireless.com/software/2854-ruckus-icx-fastiron-08-0-90k-ga-software-release-zip

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus Curcuit board will not reboot

Nikkilee — Wed, 29 Oct 2025 18:43:53 GMT

I don't have a port option

Re: My Ruckus Curcuit board will not reboot

Imran_ruckus — Wed, 29 Oct 2025 18:54:52 GMT

Hi @Nikkilee

Thank you for the response.

1. Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

Please let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My Ruckus Curcuit board will not reboot

Nikkilee — Wed, 29 Oct 2025 19:54:05 GMT

I extracted the files ran the installer and nothing happened