topic Re: R510 CTR light does not come on after Power Outage in RUCKUS Support for Lennar Homes

R510 CTR light does not come on after Power Outage

ANG1883 — Fri, 24 Oct 2025 12:47:22 GMT

Hi — Please help ASAP. My power went off for a few min the other day and now I am having internet issues. My internet from service provider is working… connected with orange Ethernet cable to Ruckus Router with 2 other Ethernet Cables (Blue)… all have green lights. I have 2 R510 mounted to the ceilings. 1 on the first floor (which has 4 green lights currently) and 1 on the second floor. The 2nd floor R510 has a 3 Green Lights on the Power, 5htz and 2.4... but the CTR is OFF. I have restarted internet a few times, and held the rest button in back of the R510 that isn’t working. Please help!

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Fri, 24 Oct 2025 13:56:45 GMT

Hi @ANG1883 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 CTR light does not come on after Power Outage

ANG1883 — Fri, 24 Oct 2025 14:43:22 GMT

Hi. I do not have a "Camera or Inset Photo" on the top bar. Next to the "Insert Emoji" I have a "Table" button. Lets proceed without he screenshots.

Answers to above questions:

1) On my "Switch" in your first photo.

On the LEFT SIDE under "STATUS" --> The "STAT" light is GREEN.

In the Middle --> The "SYST", "UPDATE", "PWR" lights are GREEN.

On the RIGHT SIDE --> I have an ORANGE Cable & 2 BLUE Ethernet Cables connected and they are ALL GREEN. (Orange has always been connected to my AT&T Internet Source... ant that is Functioning correctly and GREEN)

2) I have two R510 AP's.

First is on the First/Main Floor. This one has 4 GREEN lights on. (PWR, CTRL, 2.4g, & 5g) ALL GREEN.

Second is on the 2nd Floor. This one currently has 3 GREEN lights on. (PWR, 2.4g, & 5g) are GREEN, but the CTRL light is OFF.

What I tried to do:

I Restarted all devices. (Same issue/No FIX)

I Pressed the "RESET" button on the AP that the "CTL" lights is OFF. (Same Issue/No Fix)

I Moved Ethernet Cables to different ports on "SWITCH". (Same Issue/No Fix)

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Fri, 24 Oct 2025 15:01:11 GMT

Hello @ANG1883

Thank you for the response.

From the response shared, I understand that you have 2 Access points and one of which are having all lights turned on and green including CTL and the other AP having all lights except CTL turned Green.

If there are multiple APs, only one among those APs will act as a master AP and that master AP will have their CTL turned on and green. The CTL on all other APs will be off.

Also, I understand that you are facing internet issues after the power outage.

We need to check few configurations on the Switch to assist you further.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 CTR light does not come on after Power Outage

ANG1883 — Fri, 24 Oct 2025 16:01:46 GMT

Hi,

Unfortunately am unable to download anything because I'm working off my "Work Computer" which needs admin rights to install any downloads...

I did Identify my IP Address and put it in the search bar. I have logged in utilizing the default User Name and Password from Lennar.

All I see here is my Router Options.

Example: "Monitor", "Stack", "Port", "IP", "System", "Management", "RIP", Command"... Etc.

Is there anything I could do here to test system?

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Fri, 24 Oct 2025 17:01:57 GMT

Hello @ANG1883 ,

Thank you for the response.

I understand that you are unable to access CLI; however, were able to login to GUI of the Switch through web browser.

Please refer to the below screenshot and share the running version of the Switch if you are unable to share the screenshot.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 CTR light does not come on after Power Outage

ANG1883 — Fri, 24 Oct 2025 17:21:27 GMT

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Fri, 24 Oct 2025 17:51:50 GMT

Hello @ANG1883 ,

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code through GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Title-Fixing-RUCKUS-ICX-7150-C12P-Routing-Code-SPR-issue-using/ta-p/71844

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 CTR light does not come on after Power Outage

ANG1883 — Fri, 24 Oct 2025 18:20:03 GMT

Hi,

I followed the steps you have outlined but the image below keeps flashing... Where the "YELLOW" is my IP Address.

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Fri, 24 Oct 2025 18:40:51 GMT

Hello @ANG1883 ,

Thank you for the response.

May I please know if you have rebooted the Switch after performing the commands mentioned in the above article?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 CTR light does not come on after Power Outage

ANG1883 — Fri, 24 Oct 2025 19:15:12 GMT

I have done everything. Is there a way to connect with you via Share Screen or Phone??

I really need this issue corrected so I could continue work please.

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Fri, 24 Oct 2025 20:04:45 GMT

Hello @ANG1883 ,

Thank you for the response.

I understand that you are facing issues while resolving SPR issue through GUI of the Switch.

May I please know if you have an option to arrange a different laptop to resolve the issue using CLI of the Switch?

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 CTR light does not come on after Power Outage

ANG1883 — Fri, 24 Oct 2025 20:42:32 GMT

I do not have access to another computer. I only have a work computer (which I cant download anything to) and an iPhone. I tried both steps on the Computer and iPhone and nothing has changed. There has to be another way to communicate... this problem could be resolved in 5 min.. we are close and I need access to the internet ASAP!

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Fri, 24 Oct 2025 21:01:15 GMT

Hello @ANG1883 ,

Thank you for the response.

We need a computer or a laptop to fix the issue.

The SPR issue cannot be resolved through iPhone. Please check if you can use Windows laptop for CLI access.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Fri, 24 Oct 2025 21:30:46 GMT

Hello @ANG1883 ,

From the response you shared, I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users, which will resolve the SPR issue.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac
Download the Upgrade software for Windows: Link: Upgrade Software for Windows

Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 CTR light does not come on after Power Outage

ANG1883 — Fri, 24 Oct 2025 21:47:05 GMT

Hey!

I believe I have corrected the issue with my iPhone and "Termius" App that I downloaded. I haven't fully tested to see if everything is working properly but at least things are loading on my phone and music is playing through my Alexia (which it wasn't doing either before)

As you can see below, the "Running Image" is now referencing "SPS" but the version 08.0.90d... Should I still change this version to 08.0.90e as referenced above or leave as is?

Appreciate all your help!! I'm not sure why Ruckus is not allowed to discuss solutions with Lennar Homeowners for their products.. It makes it extremely difficult to get issues resolved. I hope that changes because that average person will not be able to fix their equipment themselves, even with a step-by-step detail that you have provided. Service (most times) is better that the product itself. If a company/brand doesn't provide the necessary support, then next step is substituting their product for on-demand service.

Again, I appreciate your help!

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Fri, 24 Oct 2025 22:03:49 GMT

Hello @ANG1883 ,

Thank you for the response.

We are glad to know that the SPR issue is now resolved and the devices are connecting with Internet.

We recommend customers to upgrade the Switch to the recommended version, 08.0.95g.

You can use the upgrade tool mentioned in the previous post and upgrade the Switch to the most recommended version.

Apologies for the inconvenience caused, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

And this forum is on a best best-effort basis support.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Mon, 27 Oct 2025 15:06:23 GMT

Hello @ANG1883 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Wed, 29 Oct 2025 14:03:40 GMT

Hello @ANG1883 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 CTR light does not come on after Power Outage

pinky_ruckus — Fri, 31 Oct 2025 14:13:17 GMT

Hi @ANG1883 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community