topic Re: Ruckus switch not working (i think) in RUCKUS Support for Lennar Homes

Ruckus switch not working (i think)

relingburg — Tue, 06 Dec 2022 13:50:34 GMT

i have a lennar home, a ruckus switch, 2 APs, and for a week now, we have not been able to get a connection through the switch. lights are on on the APs, the network shows up but once connected, you're offline. it makes no sense. i have no idea what to do, ruckus will not help me, and i need my internet in order to get my job done. as another user said, the "instructions" provided here are way over my head, i think it's ridiculous that it's taking me this long to get the issue resolved, and i still see no end in sight. can anyone help me?

Re: Ruckus switch not working (i think)

Vásquez_Fer — Tue, 06 Dec 2022 13:55:51 GMT

Hi @relingburg

Hope you are doing well !

1-Please make sure you have internet service from your internet provider is up from your local router.

2-Make sure the connections are good I will leave a short guide :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

3-Was there any power outage or power spike at your home?

Best Regards

Fernando Vasquez

Re: Ruckus switch not working (i think)

relingburg — Tue, 06 Dec 2022 14:04:04 GMT

1-yes i have internet service from my internet provider and i assume it's coming from my router.

2-connection is good on one network but not the one connected to the ruckus switch (i believe)

3-it has been an issue since last week thursday when many others had internet issues in our area

i clicked the link, i see how it's set up, i just need it to work 😞

Re: Ruckus switch not working (i think)

Vásquez_Fer — Tue, 06 Dec 2022 14:10:55 GMT

HI @relingburg

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

The IP address is a logical address assigned by your local router (ISP) to the device (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the IP address of the switch 'currently'

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: Ruckus switch not working (i think)

relingburg — Tue, 06 Dec 2022 14:16:38 GMT

i have tried several times to get to this "dashboard," and i am unable. please help me navigate to the dashboard. i can get on the dashboard on my app, but it doesn't look like the image above and i have not been able to follow the steps provided through the app.

Re: Ruckus switch not working (i think)

Vásquez_Fer — Tue, 06 Dec 2022 14:42:14 GMT

Hi @relingburg

Can you please go to Access Points > Select the Master Access Point > please check the IP address copy that IP address and past it in a URL on your computer or PC.

Here is a short video :

https://www.youtube.com/watch?v=L_oAReVK1qo

Best Regards

Fernando Vasquez

Re: Ruckus switch not working (i think)

relingburg — Tue, 06 Dec 2022 16:41:21 GMT

yes, when i put the IP address in the URL on my PC, it says "This site can't be reached." What now?

Re: Ruckus switch not working (i think)

relingburg — Tue, 06 Dec 2022 16:42:21 GMT

okay, i switched to a different network and i'm in, one moment, let's see how far i get.

Re: Ruckus switch not working (i think)

Vásquez_Fer — Tue, 06 Dec 2022 16:44:36 GMT

Hi @relingburg

Great Let us know any update !

Best Regards

Fernando Vasquez

Re: Ruckus switch not working (i think)

relingburg — Tue, 06 Dec 2022 16:51:30 GMT

i put in the IP address that was listed under the AP Master, and it now says "ICX Switch is Connecting"................and it's said that for several minutes, nothing more is happening... what now?

Re: Ruckus switch not working (i think)

Vásquez_Fer — Tue, 06 Dec 2022 17:04:50 GMT

Hi @relingburg

Are you seeing that the ICX-7150 is listed as switch or router ?

Best Regards

Fernando vasquez

Re: Ruckus switch not working (i think)

relingburg — Tue, 06 Dec 2022 17:07:00 GMT

it says ICX7150-C12-Router

Re: Ruckus switch not working (i think)

Vásquez_Fer — Tue, 06 Dec 2022 17:15:39 GMT

Hi @relingburg

You need to follow each of the following steps very careful

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

The IP address is a logical address assigned by your local router (ISP) to the device (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the IP address of the switch 'currently'

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this:

ICX7150-C12 Router>

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best Regards

Fernando Vasquez

Re: Ruckus switch not working (i think)

relingburg — Tue, 06 Dec 2022 17:54:08 GMT

okay.... i downloaded the IP scanner, it came up with 2 IP addresses by Ruckus Wireless, the one that i used to get to the dashboard, and another one. when i put the other one in the URL, it says the site cannot be reached (even when i toggle to my other network).

The original one takes me back to the dashboard where it still says disconnected and also says "ICX Switch is Connecting."

I've now downloaded putty.

The next step has a link for Mobaxterm. Am i to download this next??

Shall I plan to work the rest of the day at my neighbor's home and come back to this later? will this continue to take hours and hours?

Re: Ruckus switch not working (i think)

relingburg — Tue, 06 Dec 2022 19:06:03 GMT

i am in the putty and typing exactly what the instructions say to type and it says "command is not recognized"

can someone please pick up where fernando vasquez left me?

Re: Ruckus switch not working (i think)

Vásquez_Fer — Tue, 06 Dec 2022 19:10:12 GMT

HI @relingburg

Could you please send me a screenshot where it is stuck?

Best Regards

Fernando Vasquez

Re: Ruckus switch not working (i think)

relingburg — Tue, 06 Dec 2022 19:23:48 GMT

Re: Ruckus switch not working (i think)

Vásquez_Fer — Tue, 06 Dec 2022 19:33:20 GMT

Hi @relingburg !

You are log in in the Access Point CLI you need to log in in the ICX-Switch CLI.

Try to reboot your router to see if you can find the IP address of the switch.

If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Best Regards

Fernando Vasquez

Re: Ruckus switch not working (i think)

relingburg — Tue, 06 Dec 2022 19:34:47 GMT

i will go reboot the switch/router again.

are you saying if this doesn't work i need a usb-c to usb cable? will you send me one? overnight? this is crazy.

Re: Ruckus switch not working (i think)

Vásquez_Fer — Tue, 06 Dec 2022 19:41:37 GMT

Hi @relingburg

We are trying our best to guide users as simple as possible, all ( items ) it takes is on your own.

Best Regards

Fernando Vasquez