topic Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased in RUCKUS Support for Lennar Homes

Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Awp23 — Wed, 07 Dec 2022 06:20:29 GMT

Hello,

I have been reading a few articles about some of the default settings that Ruckus APs utilize and have been experiencing what appears to be a common problem for those with a similar setup to me where my Sonos Sub won't pair properly with the Arc (I get the Arc +? issue). I proceeded to login to my master AP with Putty and change some config settings (disabled directed multicast, enabled spanning tree protocol). I also went onto my router (tp-link wired) and enabled UPnP and IGNP Proxy, but I still get the same issue where my Sub won't stay paired with my Arc.

Am I missing something? Should I reboot my router and my APs and try again? My sub pairs with the Arc now (which normally it wouldn't even pair on first attempt) but it won't stay paired. I saw another post where someone with other APs needed to also disable mcast on the ports for the specific AP model, but I tried that and CLI wouldn't let me change port settings for the R510. Any other ideas or tips (wired ethernet is not an option)?

Thanks!

Anthony

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Yarenis — Wed, 07 Dec 2022 17:33:58 GMT

Hi @Awp23

The Access Points have already Multicast and Broadcast enabled, this is why the other Sonos device can see each other, now there is another configuration for multicast that you can run, however must be configured via CLI(command line interface), using any external application such a Putty or Mobaxterm, lo let me add the command,once you gain access, you need to run the next set of commands to disabled Directed Multicast/Broadcast.

Command

Explanation

no qos directed-multicast

This prevents the WLAN from converting multicast traffic to unicast

qos directed-threshold 0

This disables BOTH directed broadcast and directed multicast on the SSID.

If there is only a single client, it will receive broadcast traffic as broadcast and multicast traffic as multicast.

ruckus> en

ruckus# config

ruckus(config-wlan)# no qos directed-multicast

ruckus(config-wlan)# qos directed-threshold 0

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Awp23 — Wed, 07 Dec 2022 20:20:28 GMT

Thank you for the quick response, I have performed these two commands and it still did not solve the problem. I even enabled STP and UPnP on my router.

However, one other bit of information that I left out, both of these access points are connected to an ICX7150-C12 poe switch. I have not done anything on my switch yet, should I be performing any more commands on unleashed CLI to account for directed multicast from the APs to the switch? Do I need to login to my switch and change settings using a different CLI console?

Thank you for your help and advice!

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Yarenis — Wed, 07 Dec 2022 20:53:19 GMT

Hi @Awp23

If you have enabled the recommended configuration for unleashed to work with Sonos, there are no other necessary changes to make on our end, however I will recommend you contact Sonos support, who can pull the logs, to make sure if there are any issues related to multicast, the ICX7150 switch will simply pass the traffic coming from the access points to your ISP router.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Awp23 — Wed, 07 Dec 2022 23:40:33 GMT

Hi @Yarenis,

Thank you for clarifying. I saw some other forum posts that also referenced changing port configurations on the Access point, for example:

ap-group System Default

model MODEL NAME port-setting

no lan 1 qos directed-mcast

no lan 2 qos directed-mcast

However, Unleashed CLI does not allow me to configure port settings of my R510 model, so I am guessing this is not necessary for the R510.

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Yarenis — Thu, 08 Dec 2022 00:03:38 GMT

Hi @Awp23

correct, because the Sub will be in the wirelessly connected.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Gordo_GT — Fri, 09 Dec 2022 05:17:06 GMT

Hi, I'm experiencing this same issue but the only computers to which I have admin rights are MacOS. Putty and Mobaxterm seem to be Windows only. Are there any recommendations? I tried executing SSH commands via the terminal app but I wasn't successful (novice).

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Yarenis — Fri, 09 Dec 2022 16:05:40 GMT

Hi @Gordo_GT

With MAC there is no need to use an external APP, you can check the next steps to gain access to the Master Access Points.

Note: Please read the guides carefully before start the troubleshooting.

1:Find the Master IP address, from the Unleashed APP, or check the next guide:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2:Gaining access to the Access Points via SSH:

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Gordo_GT — Fri, 09 Dec 2022 20:14:17 GMT

Thanks, I'am able to access the CLI via Terminal. The only problem is that I can't get the "no dos directed-multicast" command to be recognized. Does the AP firmware need to be at least a specific version? I get the following:

ruckus(config)# no qos directed-multicast

The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'.

ruckus(config)#

Is this setting specific to the one wifi connection, or does it also affect all other wifi connections beamed by the APs?

Thanks.

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Gordo_GT — Fri, 09 Dec 2022 20:35:36 GMT

I ran the hep command and the "no dos" isn't on the list. Here is what is available:

no location-services <WORD>

Deletes an location server from the list of location servers.

no aaa <WORD> Deletes an AAA server from the list of AAA servers.

no dhcp <WORD> Deletes a new DHCP server from the list of DHCP servers.

no ad-domainsvr Deletes a AD domain service.

no ap <MAC> Deletes a device from the list of approved devices.

no ap-group <WORD> Deletes a device group from the list.

no hotspot_redirect_https

Disables hotspot settings.

no blocked-client <MAC>

Unblock a specified client.

no l2acl <WORD> Deletes an entry name from the L2 ACL.

no l3acl <WORD> Deletes an entry name from the L3/L4/IP ACL.

no prece <WORD> Deletes an entry from the Precedence Policy.

no dvcpcy <WORD> Deletes an entry from the Device Policy.

no app-policy <WORD>

Deletes an entry from the Application Policy.

no user-app-ip <name>

Deletes an User Defined Application.

no user-app-port <name>

Deletes an User Defined Application.

no whitelist <WORD> Deletes an entry from the White List.

no stp Disables spanning tree protocol settings.

no upnp Disables UPnP settings.

no wlan <WORD/NAME> Deletes a WLAN service name.

no wlan-group <WORD>

Deletes a WLAN group.

no role <WORD> Deletes a role entry.

no user <WORD> Deletes a user entry.

no guest-access <WORD>

Delete a guest access service.

no guest-access-force-https-redirection

Disables guest access force HTTPS redirection.

no web-portal-force-https-redirection

Disables web portal force HTTPS redirection.

no portal_auth-force-dns-server

Disables portal authentication force DNS server.

no hotspot <WORD> Deletes a hotspot entry.

no alarm Disables the alarm setting.

no sms-server Disables the SMS server setting.

no usb-software <ID>

Deletes an USB Software Package from the list of USB Software Packages.

no mdnsproxy <zd or ap>

Disables mdnsproxy(bonjour gateway) service.

no mdnsproxyrule <Service-Name> <VLAN-From> <VLAN-To>

Delete Mdnsproxy rules

no bonjour-policy <name>

delete a bonjour policy

no bonjour-fencing <name>

delete a bonjour fencing

no upload-debug Disables the upload debug file setting.

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Yarenis — Fri, 09 Dec 2022 20:44:46 GMT

Hi @Gordo_GT

Please follow up the next example, important must be done from the master Access point, you can confirm which one is your master access point from the APP or the unleashed dashboard.

SSH al Master ap

>enable

Ap-mode

ruckus(ap-mode)# set qos eth0 directed multicast disable

ruckus(ap-mode)# set qos eth1 directed multicast disable

ruckus(ap-mode)# set qos eth0 igmp disa

ruckus(ap-mode)# set qos eth1 igmp disa

ruckus(ap-mode)# set qos eth1 classification disa

ruckus(ap-mode)# set qos eth0 classification disa

ruckus(ap-mode)#
ruckus(ap-mode)# quit

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Gordo_GT — Fri, 09 Dec 2022 22:02:55 GMT

Thank you for your reply but I need a bit of clarification. Do I enter the above as a single command or in sequence? And where exactly do I start these commands?

Here is how I enter/start:

ssh (my ap username)@(my IP address)

Please login: (my ap username)

Password:

Welcome to Ruckus Unleashed Network Command Line Interface

ruckus> en

ruckus#

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Yarenis — Fri, 09 Dec 2022 22:15:28 GMT

Hi @Gordo_GT

As you can see in the guide, you use the user and then the IP address of the Access Point, in the guide example the User of the Access Point is super, however, this will change according to the one you used to access the Application, once you gain access will request the password, and then you can run the commands for the configuration.

>enable

Ap-mode

ruckus(ap-mode)# set qos eth0 directed multicast disable

ruckus(ap-mode)# set qos eth1 directed multicast disable

ruckus(ap-mode)# set qos eth0 igmp disa

ruckus(ap-mode)# set qos eth1 igmp disa

ruckus(ap-mode)# set qos eth1 classification disa

ruckus(ap-mode)# set qos eth0 classification disa

ruckus(ap-mode)#
ruckus(ap-mode)# quit

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Gordo_GT — Mon, 12 Dec 2022 23:40:51 GMT

Thanks. This worked for me. My issue is now resolved. Out of curiosity, what is the purpose of qos being enabled by default?

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Yarenis — Tue, 13 Dec 2022 00:03:15 GMT

Hi @Gordo_GT

The next document provides more details.

Multicast support in Ruckus

https://support.ruckuswireless.com/articles/000001236

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Sonosspeakers — Tue, 13 Dec 2022 00:20:29 GMT

Hi, I am also having issues connecting the Sonos subwoofer to the Sonos Arc soundbar. I am not tech savy and do not understand most of the acronyms nor where to access my router information. Is there a step-by-step process to solve this issue?

Re: Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

Yarenis — Tue, 13 Dec 2022 00:59:55 GMT

Hi @Sonosspeakers

If you have the same issue, you need to run the same commands, or just wire the sub.

1:Find the IP address of the Master Access Point, this cam be found in the APP, Unleashed Dashboard, or you can use the next guide to discover your network device's IP address.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2:Now you know the IP address, you need to gain remote access to the Master Access Point using any of the next two Application: Putty or Mobaxterm, you can follow up the next guide:

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

3:You will be requested for credentials which must be the same you used in the Unleashed APP or Dashboard, if you don't know the credential test the next combination:

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

4:once you gain access you need to run the next set of commands to disabled Directed Multicast/Broadcast.

Command

Explanation

no qos directed-multicast

This prevents the WLAN from converting multicast traffic to unicast

qos directed-threshold 0

This disables BOTH directed broadcast and directed multicast on the SSID.

If there is only a single client, it will receive broadcast traffic as broadcast and multicast traffic as multicast.

Commands:

>enable

Ap-mode

ruckus(ap-mode)# set qos eth0 directed multicast disable

ruckus(ap-mode)# set qos eth1 directed multicast disable

ruckus(ap-mode)# set qos eth0 igmp disa

ruckus(ap-mode)# set qos eth1 igmp disa

ruckus(ap-mode)# set qos eth1 classification disa

ruckus(ap-mode)# set qos eth0 classification disa

ruckus(ap-mode)#
ruckus(ap-mode)# quit

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired