topic Ruckus 7150 switch stuck in boot mode in RUCKUS Support for Lennar Homes

Ruckus 7150 switch stuck in boot mode

deeguyon — Sun, 19 Oct 2025 21:19:59 GMT

Hello, my Ruckus device is not supplying power to the wireless access point in my Lennar home. I've performed the physical reset technique about 50 times and the "SYS" light is still amber. It seems the switch is getting stuck in booting mode, because when the lights start flashing, they will continue to flash for hours. I am not able to perform the software reset as I only have my work laptop and do no have the authority to download the necessary software. Can you please advise?

Re: Ruckus 7150 switch stuck in boot mode

Imran_ruckus — Mon, 20 Oct 2025 15:38:30 GMT

admin test

Re: Ruckus 7150 switch stuck in boot mode

pinky_ruckus — Mon, 20 Oct 2025 15:55:37 GMT

Hello @deeguyon ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

As you mentioned that you have performed reset multiple times, the only option left is software recovery.

We need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need to re-install the image to boot up properly.

I understand that you are having security limitations on your work computer.

Could you please arrange another laptop to complete the software recovery process as this is the only option left to fix the boot code issue?

We also kindly suggest reaching out to a qualified technician or outside help for further assistance if there is no option to arrange a laptop.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus 7150 switch stuck in boot mode

deeguyon — Tue, 21 Oct 2025 02:26:34 GMT

Hello, I do not have any other option with another computer. I also do not think I need to pay for an outside technician to fix a device that should not be having this issue. Based on the number of people that have the same issue, it appears to be very wide spread. Can you please let me know the steps to get a new switch delivered to my home?

Re: Ruckus 7150 switch stuck in boot mode

pinky_ruckus — Tue, 21 Oct 2025 13:33:30 GMT

Hello @deeguyon ,

Thank you for the response.
As the Switch is stuck in boot mode, the issue can be fixed once the software recovery is completed.
Apologies, as per our policies we cannot replace the unit as this is a software issue that can be resolved with the troubleshooting steps.

The RMA(replacement ) can be approved until the troubleshooting steps for Software recovery id tried.
We would request you to please arrange a Windows laptop and we could assist you in completing the Software recovery process.
Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus 7150 switch stuck in boot mode

pinky_ruckus — Thu, 23 Oct 2025 13:38:54 GMT

Hello @deeguyon ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus 7150 switch stuck in boot mode

pinky_ruckus — Mon, 27 Oct 2025 14:52:22 GMT

Hello @deeguyon ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus 7150 switch stuck in boot mode

pinky_ruckus — Wed, 29 Oct 2025 14:01:15 GMT

Hi @deeguyon ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community