topic Ruckus ICX-7150-C120 Issue after Power Outage in RUCKUS Support for Lennar Homes

Ruckus ICX-7150-C120 Issue after Power Outage

Chaycen — Fri, 17 Oct 2025 02:27:01 GMT

Had a power outage in my community yesterday. Since then, my ruckus network doesn’t populate. There is power to the switch but the SYST is yellow/orange and the power is green.

Looking at other posts, I’m supposed to do like 30-45 hard resets but the amber lights just keep flashing and I’m nearing 30.

Re: Ruckus ICX-7150-C120 Issue after Power Outage

Imran_ruckus — Fri, 17 Oct 2025 12:13:30 GMT

Hi @Chaycen

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot loop after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If multiple hard resets are not working, the next would be performing Software Recovery of the Switch.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article for the troubleshooting process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know if you have any queries and let me know if you are stuck at any point during the process. Happy to help.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX-7150-C120 Issue after Power Outage

Chaycen — Fri, 17 Oct 2025 12:32:06 GMT

Okay, I will try that next. Thank you

Re: Ruckus ICX-7150-C120 Issue after Power Outage

Imran_ruckus — Fri, 17 Oct 2025 12:37:36 GMT

Hi @Chaycen

Thank you for your response.

Please keep us informed of the results so we can assist you further if any issues persist.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX-7150-C120 Issue after Power Outage

Chaycen — Sun, 19 Oct 2025 18:01:37 GMT

Unfortunately I do not have an ethernet port on my macbook and only USB-C to USB-C connections. Will I still be able to do the software recovery or is there another work around?

Re: Ruckus ICX-7150-C120 Issue after Power Outage

Imran_ruckus — Mon, 20 Oct 2025 12:06:27 GMT

Hi @Chaycen

Greetings!

Thank you for your response and the update.

Please note that both the USB-C and Ethernet cables need to be used together for the Software Recovery process, as outlined in the article.

Using a Windows laptop is recommended, as it simplifies the procedure. If the laptop does not have the required ports, you can use compatible adapters. (Refer to the screenshot below)

Please let me know if you have any questions or need further clarification.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX-7150-C120 Issue after Power Outage

Imran_ruckus — Wed, 22 Oct 2025 15:22:43 GMT

Hi @Chaycen

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX-7150-C120 Issue after Power Outage

Imran_ruckus — Fri, 24 Oct 2025 12:14:37 GMT

Hi @Chaycen

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX-7150-C120 Issue after Power Outage

Imran_ruckus — Tue, 28 Oct 2025 12:07:53 GMT

Hi @Chaycen

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. If nothing works I can help with Replacement/RMA.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support