topic Re: Ruckus ICX 7150-C12P has no power in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P has no power

junjang — Thu, 16 Oct 2025 15:28:05 GMT

The Ruckus ICX 7150-C12P has no power.

Here is a link to the video demonstrating that the switch has no power.

https://www.youtube.com/shorts/z21o_uFgZ3w

Can you help?

Thanks.

Jun

Re: Ruckus ICX 7150-C12P has no power

Mayank — Thu, 16 Oct 2025 15:52:39 GMT

Hi Jun,

Thank you for posting your query!

I understand that your Ruckus ICX 7150-C12P is not powering on.

Could you please confirm the following steps?

Have you tried swapping the power cable?

Have you tested the switch with a different power source or wall outlet?

If the issue persists after performing these checks, please log a support case using the link below so that we can assist you further and initiate an RMA process if required:

https://support.ruckuswireless.com/contact-us

Are you a Lennar Homes customer ?

I hope this information helps.

Please feel free to reach out if you have any further questions or concerns.

Note: Kindly mark this post as “Accepted Solution” if it addresses your query.

Thanks
Mayank

Re: Ruckus ICX 7150-C12P has no power

junjang — Thu, 16 Oct 2025 16:00:34 GMT

Thanks for the reply.

Yes, I am a Lennar home owner

Yes, I tried other power cables and other power outlets.

I just submitted a support ticket. Case ID: 02110649

Thanks.

Re: Ruckus ICX 7150-C12P has no power

junjang — Thu, 16 Oct 2025 18:38:11 GMT

I am being told by Ruckus support that this needs to be handled here. Who can I work with to get the RMA started?

Thanks

Re: Ruckus ICX 7150-C12P has no power

Imran_ruckus — Thu, 16 Oct 2025 19:02:15 GMT

Hi @junjang

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information and video provided, it appears that your RUCKUS Switch is dead.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please use the private chat option to respond to the queries requested there. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P has no power

Imran_ruckus — Fri, 17 Oct 2025 14:42:11 GMT

Hi @junjang

Greetings!

I’ve sent you a private message with the RMA details. Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P has no power

Imran_ruckus — Mon, 20 Oct 2025 12:12:50 GMT

Hi @junjang

Greetings!

Could you please confirm the status of your RMA? Have you received the new Device?

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support