topic Re: R510 Access pointers not powering up and No internet in RUCKUS Support for Lennar Homes

R510 Access pointers not powering up and No internet

vimalasree16 — Wed, 07 Dec 2022 19:41:04 GMT

Hello

I am new to this community and my AP is not powering up since a month. I have bought the Another Router and working on it. Could someone provide the technical support how to troubleshoot the Access Points. Thank you and Appreciate the help.

R510 Access Pointers

SN: 261809007453

Thank you.

Re: R510 Access pointers not powering up and No internet

Vásquez_Fer — Wed, 07 Dec 2022 20:06:53 GMT

Hi @vimalasree16

Hope you are doing well!

1 -Is the Access Point powering up via Power injector ( external power to power the Access Point ) or Ruckus switch if the answer is ( Ruckus switch ) could you please answer the following questions ?

2-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: R510 Access pointers not powering up and No internet

vimalasree16 — Wed, 07 Dec 2022 20:26:02 GMT

Re: R510 Access pointers not powering up and No internet

Vásquez_Fer — Wed, 07 Dec 2022 20:33:23 GMT

Hi @vimalasree16

Hope you are doing well

Seems that you switch may present some PoE issue (power over Ethernet)
To solve this you must access the command line of the Switch and do some diagnostics

1-For this we must locate the IP address of your Ruckus Switch (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this

ICX7150-C12 Switch>

3-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here) or do a screenshot

If you cannot access via IP we can access physical using a console cable

How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in via console go to the Step '3'

Best Regards

Fernando Vasquez

Re: R510 Access pointers not powering up and No internet

vimalasree16 — Wed, 07 Dec 2022 20:49:48 GMT

Re: R510 Access pointers not powering up and No internet

Vásquez_Fer — Wed, 07 Dec 2022 21:07:09 GMT

Hi @vimalasree16

It could be one of the devices showing as Identify or Unknown, feel free to copy the IP and paste it into a URL.

Also you can reboot your router and re-do the IP scanner once you have again internet connection or login into your local router an see the devices attached

Best Regards

Fernando Vasquez

Re: R510 Access pointers not powering up and No internet

vimalasree16 — Wed, 07 Dec 2022 21:10:43 GMT

Re: R510 Access pointers not powering up and No internet

vimalasree16 — Wed, 07 Dec 2022 21:21:57 GMT

have rebooted my router and tried tol ogin to un-identified devices , Still the same issue. and i have install the drive for my mac from https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads and i tried to access the terminal commands and i am not seeing as expected.

15:16 $ ls /dev/cu.*
/dev/cu.Bluetooth-Incoming-Port
✔ ~
15:19 $

Re: R510 Access pointers not powering up and No internet

Yarenis — Wed, 07 Dec 2022 22:18:30 GMT

Hi @vimalasree16

Please connect the computer directly to the switch, and run the scanner you may have a different network via cable and via wireless, if the issue persisted, please try to gain access back via console, and install the driver I will provide, important reboot the mac after install the drivers.

1:Connect the computer directly to the ICX 7150 switch, using one of the yellow port.

2:If the switch still not showing as part of your devices in the scanner, install the next driver and reboot the computer

https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

3:Once the computer is back, reconnect the console cable from the Switch to the computer and try to gain access via console.

Try the next option of command to extra the serial name:(those 3 commands are to know the serial named assigned from the Mac computer.

ls /dev/cu.*

ls /dev/tty.*

ls /dev/cu.usbserial-*

Note: the next steps allow checking if the mac detects the connection as well.

Click the Apple icon.

Click About This Mac.

Click More Info or System Report.

Click Hardware

Click USB

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: R510 Access pointers not powering up and No internet

vimalasree16 — Wed, 07 Dec 2022 22:50:04 GMT

I have followed the direction and i tried to use the cable from Yellow port to my computer and i have rebooted the compute after install the drivers. I am still not able to connect it.

16:46 $ ls /dev/cu.*
/dev/cu.Bluetooth-Incoming-Port
✔ ~
16:46 $

Re: R510 Access pointers not powering up and No internet

Yarenis — Thu, 08 Dec 2022 00:01:39 GMT

Hi @vimalasree16

Please provide us a picture of the connection between the computer and the ICX7150 Switch console connection, also confirm if while you connected the computer to the Switch using Ethernet cable, you got connectivity, I mean if your computer was or not online, now take in consideration that to gain console access to the Switch the Ethernet cable is not for that, you use a console connection.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired