topic Re: Ruckus ICX 7150-C12P dead in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P dead

Joyced — Wed, 08 Oct 2025 07:55:05 GMT

Hello Support Team,

I own a Ruckus ICX 7150-C12P and a WAP through Lennar. My switch is not powering on at all. When I plug it in, the amber light flashes briefly, then the unit shuts off completely, and no lights remain on. There have been no power outages in the area.

I’ve tried all standard troubleshooting steps, but the issue persists. Could you please advise on the steps to request an RMA replacement?

Thank you for your assistance.

Re: Ruckus ICX 7150-C12P dead

pinky_ruckus — Wed, 08 Oct 2025 13:21:29 GMT

Hi @Joyced

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P dead

Joyced — Wed, 08 Oct 2025 14:42:59 GMT

Hi, how can I upload the video or where should I send it to? Thanks!

Re: Ruckus ICX 7150-C12P dead

pinky_ruckus — Wed, 08 Oct 2025 15:00:21 GMT

Hello @Joyced ,

Thank you for the response.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P dead

Joyced — Wed, 08 Oct 2025 15:21:08 GMT

Uploaded!

Re: Ruckus ICX 7150-C12P dead

pinky_ruckus — Wed, 08 Oct 2025 15:38:51 GMT

Hi @Joyced

Thank you for the response.

Please confirm the shipping address, if you wish to proceed with the RMA.

Serial number of the defective Switch:

Street :

City :

State/Province :

Country :

Zip/Postal Code:

Attention Name:

Attention Phone:

Attention Email :

Please feel free to contact if you have any further concerns regarding the same.

Best Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P dead

Joyced — Wed, 08 Oct 2025 19:02:37 GMT

Thanks!

Re: Ruckus ICX 7150-C12P dead

Joyced — Wed, 08 Oct 2025 17:30:52 GMT

Hello, I provided the requested info but was marked as spam and was removed.

Re: Ruckus ICX 7150-C12P dead

pinky_ruckus — Wed, 08 Oct 2025 18:39:14 GMT

Hello @Joyced ,

Thank you for the response.

We have created a replacement for the defective device and shared the details in the Private chat.

Please check your private chat for more details.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community.