topic Re: Unable to see the Switch in the Ruckus portal in RUCKUS Support for Lennar Homes

Unable to see the Switch in the Ruckus portal

pradeepgogu — Tue, 07 Oct 2025 06:16:06 GMT

I have been having choppy wifi and I fixed it recently using this link and huge thanks to this group !

However, I still don't see the Switch in the ruckus portal (screenshot below), and I am unable to login to the switch portal (i tried all the passwords here). How can I login ? I saw somewhere that it helps to upgrade drivers (or something like that) and I can only do that using the switch portal

Re: Unable to see the Switch in the Ruckus portal

pinky_ruckus — Tue, 07 Oct 2025 13:24:08 GMT

Hi @pradeepgogu

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are not seeing Switch in the Unleashed system.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Before we can help, we need to check few configurations on the Switch and which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2) Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show ip address

show lldp neighbors detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to see the Switch in the Ruckus portal

pradeepgogu — Tue, 07 Oct 2025 14:08:33 GMT

I was unable to see the switch IP via my LAN/IP scanner. Luckily, I could find the the switch IP on the AT&T smart home app. here is the output that you have asked for

Re: Unable to see the Switch in the Ruckus portal

pinky_ruckus — Tue, 07 Oct 2025 14:33:15 GMT

Hello @pradeepgogu ,

Thank you for the response.

From the response you shared, I noticed that the Unleashed admin portal shows 0 switches.

This may happen when your RUCKUS Switch is on an older version(08080d) which doesn’t let you log into the Unleashed application. We suggest you upgrade your Switch to the recommended version(8095g) to avoid this issue in the future.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version(8095g)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to see the Switch in the Ruckus portal

pradeepgogu — Tue, 07 Oct 2025 16:00:04 GMT

Thank you ! I cannot access the CL using Putty on my windows laptop. but can access the switch in CL on my MacBook using this nc <IP Address of the device> 23

Can I proceed with the TFTP method and use the switch from the CL

Also, my internet is working fine and I am worried of changing things and going back to slow buffering 🙂 Do you still recommend I do this, given long term benefit or upgrading the switch

Re: Unable to see the Switch in the Ruckus portal

pinky_ruckus — Tue, 07 Oct 2025 16:18:24 GMT

Hello @pradeepgogu

Thank you for the response.

I understand that you are unable to access the CLI using the Putty option.

Could you please confirm if you were able to access the GUI of the Switch using Switch IP address through the web browser?

Regarding your concern about internet performance, if your current setup is stable and internet speed is good, it’s understandable to hesitate about changes.

However, upgrading the switch or performing the update usually offers long-term benefits such as improved stability, security, and performance. If the switch is quite old or the firmware outdated, I would still recommend moving forward with the upgrade to avoid future issues.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home community

Re: Unable to see the Switch in the Ruckus portal

pradeepgogu — Tue, 07 Oct 2025 17:29:13 GMT

Yes, I can access switch IP on the web browser and I don't know the password and none of these passwords are working

Hence, I was thinking to access switch on the terminal on my MacBook using this nc <IP Address of the device> 23

Re: Unable to see the Switch in the Ruckus portal

pinky_ruckus — Tue, 07 Oct 2025 17:42:55 GMT

Hello @pradeepgogu ,

Thank you for the response.

Since you're unable to access the switch via PuTTY on your Windows laptop, and you're already using the MacBook for CLI access, another good option would be to use the USB method to upgrade the switch.

If you’re able to copy the firmware to a USB drive and access it via the switch’s CLI, the USB upgrade method can serve as a reliable and efficient alternative.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

From the article, please use the second option (Upgrade using USB).

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to see the Switch in the Ruckus portal

pradeepgogu — Tue, 07 Oct 2025 21:01:02 GMT

Thank you ! I will proceed with the approach I suggested and report back. Please let me know if there any issues with that.

Re: Unable to see the Switch in the Ruckus portal

pinky_ruckus — Tue, 07 Oct 2025 23:03:39 GMT

Hello @pradeepgogu ,

Thank you for the response.

Please contact us any time if there are any issues and we are glad to assist you in the best way.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Unable to see the Switch in the Ruckus portal

pradeepgogu — Wed, 08 Oct 2025 02:18:32 GMT

I have mac and I am unable to install TFTP64 application. Looks like it is windows only ?

I can open the CL on my macbook and hoping to find a process that works for mac. Can you please help ?

Re: Unable to see the Switch in the Ruckus portal

pinky_ruckus — Wed, 08 Oct 2025 14:32:44 GMT

Hello @pradeepgogu ,

Thank you for the response.

Since you are able to access Mac laptop, the best option would be to use the USB method to upgrade the switch.

In the USB method, there is no need to use TFTP application.

If you’re able to copy the firmware to a USB drive and access it via the switch’s CLI, the USB upgrade method can serve as a reliable and efficient alternative.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

From the article, please use the second option (Upgrade using USB).

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to see the Switch in the Ruckus portal

pradeepgogu — Thu, 09 Oct 2025 05:23:12 GMT

I tried the USB option and get this following error.

I checked and the files are loaded properly in the USB drive

Re: Unable to see the Switch in the Ruckus portal

pradeepgogu — Thu, 09 Oct 2025 08:07:24 GMT

I got hold of a windows laptop and updated the flash. see the latest version below

but, my ruckus portal still doesn't show any switch

Re: Unable to see the Switch in the Ruckus portal

pinky_ruckus — Thu, 09 Oct 2025 14:40:41 GMT

Hello @pradeepgogu ,

Thank you for the response.

From the response shared, I understand that the Switch is upgraded to the latest recommended version 08.0.95g.

Now, the Switch needs to be added in the Unleashed browser.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to add the Switch to the Ruckus Unleashed system.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Adding-a-RUCKUS-Switch-to-the-RUCKUS-Unleashed-System-via-Web/ta-p/108084

Please follow the article and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Unable to see the Switch in the Ruckus portal

pradeepgogu — Thu, 09 Oct 2025 16:05:37 GMT

Thank you ! I will try this tonight. What should I do when the default login credentials are not working ?

When I accessed the switch IP on the web browser earlier (before upgrade) I was unable to login as none of these passwords are working

Re: Unable to see the Switch in the Ruckus portal

pinky_ruckus — Thu, 09 Oct 2025 16:27:23 GMT

Hello @pradeepgogu ,

Thank you for the response.

As per the case description, I understand that you are facing issues logging into Switch and needs assistance in resetting the login credentials.

As you have access to CLI using Telnet, I would request you to please execute the following commands for resetting the credentials:

Note: Hit Enter to accept each command

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Note: It will take some time to get synchronized with new reset credentials.

Now we can try using these new reset credentials (username/password) to log in to the Switch.

Once you login to the Switch, you may try using the upgrade tool to upgrade the Switch version.

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Unable to see the Switch in the Ruckus portal

pradeepgogu — Fri, 10 Oct 2025 04:19:56 GMT

Reset the password and i am now able to login to the switch portal for the first time

However, switch (after adding to the Ruckus portal), is still showing as Disconnected even after waiting for 1 hour

Re: Unable to see the Switch in the Ruckus portal

pinky_ruckus — Mon, 13 Oct 2025 13:20:59 GMT

Hello @pradeepgogu ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to see the Switch in the Ruckus portal

pradeepgogu — Wed, 15 Oct 2025 03:42:01 GMT

Hi - responding with the screenshot so that you know the current issue