topic Re: Updating our Ruckus system in a Lennar home in RUCKUS Support for Lennar Homes

Updating our Ruckus system in a Lennar home

kaz — Mon, 05 Dec 2022 23:32:22 GMT

We've been having inconsistent or slow Wi-Fi in certain rooms (they're at the corners of the house, so not surprising). After troubleshooting, I've decided that adding a Ruckus access point may be a reasonable solution. But in trying that, I've encountered some hurdles and am hoping someone in the community or Ruckus could offer advice.

Lennar didn't leave us with Ruckus login info when we bought the new home, so I don't know how to get into the system to check or modify things. What app/website should I use to get in?
Our house has a 7150 switch in the electric box, and what seem to be two R510 access points. I bought an R650 today and connected it to a port in a room that is connected to the 7150, but the R650 doesn't light up. Even if I connect the R650 to one of the ports on the 7150 that was used to go into an R510, it gets powered on but doesn't provide Wi-Fi.

Thanks!

Kaz

Re: Updating our Ruckus system in a Lennar home

Vásquez_Fer — Tue, 06 Dec 2022 12:21:05 GMT

Hi @kaz

Hope you are doing well !

1- Did you have a blackout or a power surge at your home?

2-Here are the defaults credentials for Lennar home users :

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

3- When connecting the New access Points R650 are your seeing any light on ? which one ?

Here is the meaning of each light on the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

4-On the sticker of the R650 does it say unleashed or zone flex?

Best Regards

Fernando Vasquez

Re: Updating our Ruckus system in a Lennar home

kaz — Wed, 07 Dec 2022 18:39:54 GMT

Hi Fernando,

This system was installed about 5 years ago when the home was built.

1. Maybe there have been some brownouts in the past, but I’ve rebooted the system a few times since installation because of inconsistent Wi-Fi at the edges of the house. At one point I was getting 70% throughput in a corner room (420 Mbps out of 600 Mbps measured at 7150 switch), but that could fluctuate to 25% or even down to 4%. Maybe it’s due to the beam forming of the 802.11ac? I figured the best solution might be to add an access point, which is why I bought an R650.

2. What website or app do I enter that login info to access the system?

3. Lights do not go on at all when I connect via the 2.5G PoE port in the R650 to one of the open ports of the 7150 section with 12 grouped ports. If I disconnect one of the R510 units and connect to the port where that was connected to, it gets power but no data is transmitted.

4. It says neither unleashed nor zone flex on both the box and device. I bought this through Amazon a few days ago. Should I return it for a different device?

Thanks!

Kaz

Re: Updating our Ruckus system in a Lennar home

Vásquez_Fer — Wed, 07 Dec 2022 19:33:17 GMT

Hi @kaz

2-From the unleashed mobile app or unleashed management dashboard :

Here are some Videos 'Demo'

https://www.youtube.com/watch?v=L_oAReVK1qo

https://www.youtube.com/watch?v=z4zbJcBSuuw&t=14s

2-Is this a reseller, that is, a second-hand item?

3-Seems to be strange must of the times there is a sticker with the Serial/Mac and it says unleashed or zone flex version.

4-It could be several reasons like PoE settings /Speed settings on the ports also if the test cable is a well know cable

Speed :

https://docs.commscope.com/bundle/fastiron-08090-managementguide/page/GUID-EDD7D44C-A627-4B76-A9FE-D7657FFF62D3.html

PoE

https://docs.commscope.com/bundle/fastiron-08090-managementguide/page/GUID-155FABD5-F3C2-4579-ADBB-CC240997524A.html

https://docs.commscope.com/bundle/fastiron-08090-managementguide/page/GUID-66F38E0E-A4D5-4683-B5A8-746D22954212.html

Best Regards

Fernando Vasquez

Re: Updating our Ruckus system in a Lennar home

kaz — Wed, 07 Dec 2022 20:44:47 GMT

Hi Fernando,

The R650 should be a new item (not second-hand). On the seller's page on Amazon, it says that "This is the exact same hardware as the Unleashed model - but with different firmware." Is it important that I update the firmware to Unleashed?

Videos seem to assume that some Ruckus device is set to 192.168.0.1. For my setup, my COX modem is set to that address, and the 7150 is connected to that COX modem. Does this change what I need to do?

Re: Updating our Ruckus system in a Lennar home

Vásquez_Fer — Wed, 07 Dec 2022 20:58:46 GMT

Hi @kaz

In order to work the Firmware version should be the same as the other Access Points

It refers to 192.168.0.1 as default but if your access point turns on and the PWR light is solid green it means that it was able to obtain an IP from your Local ( COX ) router which we must find out what it is.

I will leave you a short guide how to identify or locate the IP address of your devices.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Ruckus unleashed upgrade

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-unleashed-upgrade/td-p/47284

If the devices is running zone flex here is a short guide how to preform the upgrade to unleashed

How to convert A Ruckus AP to Unleashed firmware

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-convert-A-Ruckus-AP-to-Unleashed-firmware/td-p/47330

Best Regards

Fernando Vasquez

Re: Updating our Ruckus system in a Lennar home

kaz — Fri, 09 Dec 2022 04:04:42 GMT

Hi Fernando,

Thanks to you, I was able to make some progress! I was able to log into the system and update the firmware for the two R510 units and the new R650, all to the same version that is unleashed (200.13.6.1.319).

But to do that, I found that I can only power or work with an access point when it's connected via one of the original ports that the R510 units were in. If I connect an R510 or R650 into one of the other open ports of the 12, nothing happens. Do these ports need to be enabled?

The Ruckus console tells me that even though the R650 is working, it's capability is degraded due to there not being enough power. Is this expected, even though I'm using the 2.5G PoE port to the 7150? If I buy the power adapter, can I expect throughput to get better? Currently, the R650 doesn't seem to be using the 2.4G band, which is what I really need to get through certain walls.

Re: Updating our Ruckus system in a Lennar home

Vásquez_Fer — Fri, 09 Dec 2022 12:33:16 GMT

Hi @kaz

For the PoE on the switch we should access to the switch and check if the PoE is disable on other ports.

By default the power setup for the R650 is af for that reason is degreed you can move it to AT in the following to have full capabilities guide :

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-E471A9AF-2F43-4DA4-9A12-8A9BD202B543.html

R650

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-12E6EFCF-E117-47FA-9D07-FE2ED9D39307.html#GUID-12E6EFCF-E117-47FA-9D07-FE2ED9D39307__SECTION_6CE98F88B01F4CF6B1D9C65314D969B1

As I mentioned, the speed also depends on the cable capabilities, how the port is configured, the speed, etc.

Best Regards

Fernando Vasquez

Re: Updating our Ruckus system in a Lennar home

kaz — Fri, 09 Dec 2022 16:07:58 GMT

Hi Fernando. I was able to change the R650 to AT, and it uses 2.4 GHz now. Thanks!

But for enabling the other ports in the group of 12 on the 7150, I'm not sure how. When I look at Switches in the Unleashed dashboard, nothing is there (total: 0).

When I try adding an IP address of one of the devices that comes up as a Ruckus wireless router on IP Scanner, it says "ICX Switch is Connecting" but also "*Unleashed system only supports ICX firmware version 08.0.90 or later."

Re: Updating our Ruckus system in a Lennar home

kaz — Fri, 09 Dec 2022 16:09:01 GMT

And then: "Failed to ping ICX 192.168.0.27. Suggest checking the network."

Re: Updating our Ruckus system in a Lennar home

Vásquez_Fer — Fri, 09 Dec 2022 16:11:58 GMT

Hi @kaz

1-For this we must locate the IP address for the Switch (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

Try SSH and Telnet options

If you can access to the Command line should look like this

ICX7150-C12 Switch>

3-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here)

If you cannot access via IP we can access physical using a console cable

How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in via console go to the Step '3'

Best Regards

Fernando Vasquez

Re: Updating our Ruckus system in a Lennar home

kaz — Fri, 09 Dec 2022 17:29:15 GMT

I can't seem to get the driver working. When I install both packages and do ls /dev/cu.*, I only get:
/dev/cu.Bluetooth-Incoming-Port

I tried the nc and ssh, but they don't work either:

Unable to negotiate with 192.168.0.132 port 22: no matching host key type found.

And doing nc 192.168.0.132 23 returns nothing...

Re: Updating our Ruckus system in a Lennar home

Vásquez_Fer — Fri, 09 Dec 2022 17:58:28 GMT

Hi @kaz

Could you please run the following command :

ssh-keygen -R 192.168.0.132

The try ssh option.

ssh super@192.168.0.132

ssh admin@192.168.0.132

Make sure that is the right IP

Best Regards

Fernando Vasquez

Re: Updating our Ruckus system in a Lennar home

kaz — Fri, 09 Dec 2022 18:10:47 GMT

I tried all of those, and they all fail:

➜ ~ ssh-keygen -R 192.168.0.132
Host 192.168.0.132 not found in /Users/kaz/.ssh/known_hosts
➜ ~ ssh super@192.168.0.132
Unable to negotiate with 192.168.0.132 port 22: no matching host key type found. Their offer: ssh-rsa
➜ ~ ssh admin@192.168.0.132
Unable to negotiate with 192.168.0.132 port 22: no matching host key type found. Their offer: ssh-rsa

The IP address is the only one that comes up with Ruckus in the name in IP Scanner, so I'm assuming it's the right one. It's also the IP address that brings up the Unleashed dashboard when I put it into a web browser.

Re: Updating our Ruckus system in a Lennar home

kaz — Fri, 09 Dec 2022 18:21:01 GMT

There's another one 192.168.0.159, but that one doesn't bring up a page in a browser. Strange that there are only two IP addresses that say Ruckus because I have two AP devices and a switch.

Re: Updating our Ruckus system in a Lennar home

kaz — Fri, 09 Dec 2022 18:28:25 GMT

I see on the Unleashed dashboard that 159 is the R650 and 132 is the R510. So does the switch take on the same IP address as the Master (R510)?

Re: Updating our Ruckus system in a Lennar home

Vásquez_Fer — Fri, 09 Dec 2022 19:11:06 GMT

Hi @kaz

That IP address is from the Access Point we are looking the IP address from the ICX-Switch , sometimes it shows as unknown device , ruckus switch or router , ICX-7150 C12 P , or unidentified.

Correct the switch should be on the same range between 192168.0.1 to 192.168.0.254

Maybe if you can login in into your router you can locate the IP address for your switch most of the times your local router is 192.168.0.1 or 192.168.0.254 copy and past these IPs on a URL.

OR reboot your local router ISP to refresh the IP addressing.

Best Regards

Fernando Vasquez

Re: Updating our Ruckus system in a Lennar home

kaz — Fri, 09 Dec 2022 19:28:37 GMT

I found the MAC address of the 7150 and it corresponds to the device with 192.168.0.134 in the IP Scanner. Using that, I still have the same problem:

➜ ~ ssh admin@192.168.0.134
ssh: connect to host 192.168.0.134 port 22: Connection refused
➜ ~ ssh-keygen -R 192.168.0.134
Host 192.168.0.134 not found in /Users/kaz/.ssh/known_hosts
➜ ~ ssh super@192.168.0.134
ssh: connect to host 192.168.0.134 port 22: Connection refused

Re: Updating our Ruckus system in a Lennar home

Vásquez_Fer — Fri, 09 Dec 2022 19:47:00 GMT

Hi @kaz

Please do telnet option following command :

nc 192.168.0.134 23

Best Regards

Fernando Vasquez

Re: Updating our Ruckus system in a Lennar home

kaz — Fri, 09 Dec 2022 19:51:48 GMT

That worked! Here's what I get:

telnet@ICX7150-C12-Switch>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12-Switch#show version

show version

UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a

(24723488 bytes) from Primary SPS08061a.bin

SW: Version 08.0.61aT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110)

Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3234N083

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 3 day(s) 20 hour(s) 35 minute(s) 20 second(s)

--More--, next page: Space, next line: Return key, quit: Control-cshow inline power

The system started at 00:02:11 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12-Switch#inline power

Incomplete command.

telnet@ICX7150-C12-Switch#show inline power detail

show inline power detail

Power Supply Data On unit 1:

++++++++++++++++++

Power Supply Data:

++++++++++++++++++

Power Supply #1:

Max Curr: 2.3 Amps

Voltage: 54.0 Volts

Capacity: 124 Watts

PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:

+++++++++++++++++