topic Re: Slow Internet Speed with the Ruckus Device in RUCKUS Support for Lennar Homes

Slow Internet Speed with the Ruckus Device

srikanthng — Tue, 30 Sep 2025 18:01:07 GMT

I have close to 1GB internet speed when connecting my laptop to the ATT modem directly and doing a speed test. Where as I am getting only 100Mbps speed using the ruckus access points.

I have tried using the self help but was unable to connect to the putty device. When doing a SSH Im getting Network error: Connection timed out. Tried with Telnet and similar error, connection refused. Can someone please help with the same.

Re: Slow Internet Speed with the Ruckus Device

srikanthng — Tue, 30 Sep 2025 18:02:25 GMT

Attaching the speed

Attaching the speed test images from both the Ruckus Unleashed and from ATT.

Re: Slow Internet Speed with the Ruckus Device

jonathan_golles — Tue, 30 Sep 2025 18:18:12 GMT

When I see 100 Mbps capped I check to see if there are port-speed or cable issues.

What is the port speed/connection type between Ruckus and the ATT device? Fast Ethernet (100 Mbps) or Gigabit Ethernet (1 Gbps)?
Did you verify the cabling is ok from ATT to Ruckus? I would swap out ethernet patch cables to be sure.
Are you using 5 Ghz and if so what is your channel width in the wifi settings? 20 MHz, 40 MHz?
Are you sure you're not capping the wifi speeds in the SSID Rate limit settings?
Can you verify the client that you're testing with gets faster than 100 Mbps wifi from other WAPs?

Re: Slow Internet Speed with the Ruckus Device

pinky_ruckus — Tue, 30 Sep 2025 18:44:02 GMT

Hi @srikanthng ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues accessing CLI of the Switch using SSH and Telnet.

Could you please use the same IP address to login to the web browser and confirm if you are able to access the Switch dashboard?

You should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please let us know if you are able to access the dashboard with the obtained IP address.

Thank you again for your patience and understanding.

Please let me know if you have any queries in this regard.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Slow Internet Speed with the Ruckus Device

srikanthng — Tue, 30 Sep 2025 20:45:22 GMT

Yes, I am able to get to the Switch GUI page and also able to login to.

Re: Slow Internet Speed with the Ruckus Device

srikanthng — Tue, 30 Sep 2025 21:51:12 GMT

After changing the port speed to 1Gbps, the speed has increased but still is not fully to its potential. Any other settings that I should be checking?

Re: Slow Internet Speed with the Ruckus Device

jonathan_golles — Tue, 30 Sep 2025 22:13:28 GMT

Hey that's great, you're pretty much there now!

The main way to get faster speeds is to increase channel width on the AP and also have a client capable of using the whole channel width.

It sounds like you have a channel width of probably 80 Mhz. If you want to try increasing it to 160 MHz and have a client capable of connecting, you may get another speed increase. However 160 MHz can create some problems if you have other people's wifi near you. Also it can create problems for legacy devices trying to connect.

Re: Slow Internet Speed with the Ruckus Device

pinky_ruckus — Tue, 30 Sep 2025 22:49:08 GMT

Hello @srikanthng ,

Thank you for the response.

From the response shared, I understand that you are able to login to the Switch using the web browser.

If you can log into the Switch on the web browser, please check the details highlighted in the screenshot below.

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow Internet Speed with the Ruckus Device

pinky_ruckus — Fri, 03 Oct 2025 13:04:43 GMT

Hello @srikanthng ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow Internet Speed with the Ruckus Device

pinky_ruckus — Mon, 06 Oct 2025 14:09:39 GMT

Hello @srikanthng ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow Internet Speed with the Ruckus Device

srikanthng — Mon, 06 Oct 2025 14:28:33 GMT

Please find the screenshot.

Re: Slow Internet Speed with the Ruckus Device

srikanthng — Mon, 06 Oct 2025 14:39:18 GMT

What kind of problems do we encounter? Still for a 1GB internet speed, I am getting only upto 400Mbps

Re: Slow Internet Speed with the Ruckus Device

pinky_ruckus — Mon, 06 Oct 2025 14:45:13 GMT

Hello @srikanthng ,

Thank you for the response.

We understand that you are still having slower speed issues while accessing through Ruckus devices.

Maximum Speed from RUCKUS ICX-7150-C12P Switch:

Gigabit Ethernet Ports: The 12 standard Ethernet ports support speeds of up to 1 Gbps.

Maximum Speed Capacity for RUCKUS R510 Access Points:

2.4 GHz Band: The R510 can achieve a maximum theoretical speed of 400 Mbps using 802.11ac with 2x2 MIMO (Multiple Input, Multiple Output).
5 GHz Band: The R510 can achieve a maximum theoretical speed of 1.3 Gbps using 802.11ac with 2x2 MIMO.

However, from the Wi-Fi Access Points, this maximum speed cannot be achieved due to some reasons:

Such as

-Ethernet cable quality used to connect the Access Points from the Switch

- It's also worth noting that many electronic devices and appliances, such as microwaves, baby monitors, security cameras, garage door openers, and phones, operate on the 2.4 GHz frequency, which can contribute to interference that reduces the speed.

- Distance between the Access Points and device through which the Internet is accessed. Etc.,

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Slow Internet Speed with the Ruckus Device

pinky_ruckus — Wed, 08 Oct 2025 16:32:36 GMT

Hello @srikanthng ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow Internet Speed with the Ruckus Device

pinky_ruckus — Fri, 10 Oct 2025 13:30:34 GMT

Hello @srikanthng ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow Internet Speed with the Ruckus Device

pinky_ruckus — Mon, 13 Oct 2025 13:12:08 GMT

Hi @srikanthng

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community