topic Re: No power to access points in RUCKUS Support for Lennar Homes

No power to access points

mgmimms — Fri, 19 Sep 2025 15:29:38 GMT

Hello,

My Ruckus switch has power but my access pints have no power and no lights on them...I cannot connect to the access points with any device...how do I fix this...

Thanks

Re: No power to access points

James — Fri, 19 Sep 2025 15:36:16 GMT

Hello,

You could power up the AP using a DC adapter to make it not powering up. If the AP still does not power up you could open a support case with Ruckus Support for an RMA.

Re: No power to access points

Imran_ruckus — Fri, 19 Sep 2025 15:53:35 GMT

Hi @mgmimms

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points have no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power to access points

Imran_ruckus — Mon, 22 Sep 2025 12:24:44 GMT

Hi @James

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power to access points

Imran_ruckus — Wed, 24 Sep 2025 12:17:36 GMT

Hi @mgmimms

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power to access points

Imran_ruckus — Fri, 26 Sep 2025 12:28:10 GMT

Hi @mgmimms

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support