topic Re: Loss of connectivity following Comcast Upgrade in RUCKUS Support for Lennar Homes

Loss of connectivity following Comcast Upgrade

bsrinivas — Mon, 22 Sep 2025 16:24:47 GMT

I have a Lennar home with Ruckus installed and a router in the second floor.

Product: ICX 7150

Chassis Serial #:FEK3849Q2XR

Comcast upgraded their router and I have lost all connectivity through Ruckus.

Appreciate your help in resetting the top floor router

Thanks

Bala

Re: Loss of connectivity following Comcast Upgrade

Imran_ruckus — Mon, 22 Sep 2025 16:50:12 GMT

Hi @bsrinivas

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS setup isn’t working following an ISP (Internet Service Provider) change.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Loss of connectivity following Comcast Upgrade

bsrinivas — Mon, 22 Sep 2025 21:04:25 GMT

Re: Loss of connectivity following Comcast Upgrade

bsrinivas — Mon, 22 Sep 2025 21:05:48 GMT

The above router is in the top floor. The green light is flickering.

Next to that is another green light flickering (right), could not get a picture of both of them at the same time.

Re: Loss of connectivity following Comcast Upgrade

bsrinivas — Mon, 22 Sep 2025 21:06:29 GMT

Re: Loss of connectivity following Comcast Upgrade

bsrinivas — Mon, 22 Sep 2025 21:07:02 GMT

Please let me know if this image is not good enough.

Many Thanks for your help

Bala

Re: Loss of connectivity following Comcast Upgrade

Imran_ruckus — Tue, 23 Sep 2025 12:04:53 GMT

Hi @bsrinivas

Greetings!

Thank you for your response and for sharing the information.

Could you please confirm which port on the Switch the cable from your Internet Service Provider (ISP) is currently connected to?

It should be connected to one of the ports numbered 1–12 on the Switch (Refer to the screenshot below). If it is already connected to any of these ports, kindly disconnect it and try connecting it to another available port within the same range, then check if the connectivity is restored.

Please let me know the outcome.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Loss of connectivity following Comcast Upgrade

bsrinivas — Tue, 23 Sep 2025 13:00:14 GMT

Thanks Imran.

I tracked the connection from the new router to Ruckus and realized that was not even connected.

Connected the same and everything seems back to normal. Thanks for all your help

Best regards

Bala

Re: Loss of connectivity following Comcast Upgrade

Imran_ruckus — Tue, 23 Sep 2025 15:30:51 GMT

Hi @bsrinivas

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support