topic Re: Wifi Network Name in RUCKUS Support for Lennar Homes

Wifi Network Name

Chief187 — Tue, 16 Sep 2025 16:46:44 GMT

Hi, The local cable company disconnected my Ruckus 7150 claiming it was causing problems with my Arris modem/router. Now I need to reset everything. When I name the access points after the factory reset, should I use a different name than my wifi network and if so, once everything is rebooted, what network name should I connect all of my devices to. I don't want to confuse my devices or network

Re: Wifi Network Name

pinky_ruckus — Tue, 16 Sep 2025 17:40:56 GMT

Hi @Chief187 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your cable provider removed Ruckus Switch as it was causing issues.

Could you please briefly elaborate the issues you were facing with your RUCKUS Switch?

Also, could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing the issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Wifi Network Name

Chief187 — Tue, 16 Sep 2025 20:44:05 GMT

There WAS an outage before had to call the internet provider about a slow connection. When I first set up the Ruckus network, I named it the same as my existing Wi-Fi network before adding the Ruckus access points. I have already performed a reset on the switch point and I only have the first floor access point connected. I have NOT done a factory reset on the access point yet. I have two access points and have only connected one in anticipation of the factory reset. The switch is NOT connected to my modem/router at this time. The second green light from the right is solid green and the light on the far right is blinking green

Re: Wifi Network Name

pinky_ruckus — Tue, 16 Sep 2025 20:52:31 GMT

test

Re: Wifi Network Name

pinky_ruckus — Tue, 16 Sep 2025 20:55:22 GMT

Hello @Chief187 ,

Thank you for the response.

I understand that you have removed the Switch from the setup.

Please connect the modem to one of the 12 ports on the Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Wifi Network Name

Chief187 — Tue, 16 Sep 2025 21:09:23 GMT

Thanks for getting back to me. I intend to connect the switch to the modem, but what I really need help with is naming the unleashed access point after the factory reset of the access point. I already have a a Wi-Fi active in my home.

Re: Wifi Network Name

pinky_ruckus — Tue, 16 Sep 2025 21:38:30 GMT

Hello @Chief187 ,

Thank you for the response.

May i please know if you have tried to perform a factory reset on the Access point?

You should only connect one AP while performing a factory reset and you will need to create a new name for the Unleashed network.

Please follow the article mentioned in the previous post and it will help you to create a new SSID/network after performing the factory reset.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Wifi Network Name

Chief187 — Thu, 18 Sep 2025 17:36:05 GMT

It took a couple of days to get the ladder in place. I performed a factory reset on the switch and this morning performed a factory reset on the primary AP. The second AP is not connected. I successfully reset the main AP, set up the password in step one and step two, being careful to take screenshots of each step to save the information. However, twice I have tried on the mobile app to manage the network and I keep getting error messages that my password is incorrect. I am about to try one more time before forgetting the entire process.

Re: Wifi Network Name

pinky_ruckus — Thu, 18 Sep 2025 17:57:21 GMT

Hello @Chief187 ,

Thank you for the response.

Could you please share the screenshot of the error message or the point where you are getting stuck?

Please let us know if you have any queries in the regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Wifi Network Name

Chief187 — Thu, 18 Sep 2025 18:00:21 GMT

Just to point out, I managed to set this up four years ago when we moved in and have never had such problems. I don't know why it will not accept the passwords I created.

Re: Wifi Network Name

Chief187 — Thu, 18 Sep 2025 18:33:02 GMT

Ok, three or four times is a charm. LOL I have it set up with my iPhone being the only client. I tried setting up password recovery but I get "something went wrong. I'll worry about that later.

Re: Wifi Network Name

pinky_ruckus — Thu, 18 Sep 2025 18:37:59 GMT

Hi @Chief187 ,

Thank you for the response and the information you shared.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Wifi Network Name

Chief187 — Thu, 18 Sep 2025 21:47:26 GMT

The orange Ethernet cable is from the modem. The next white cable is the first floor AP and the second one is the second floor AP. The light configuration on the second pic is from the AP

Re: Wifi Network Name

pinky_ruckus — Thu, 18 Sep 2025 22:03:09 GMT

Hello @Chief187 ,

Thank you for the response.

May i Please know if you have connected both the APs while performing the factory reset on the AP?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Wifi Network Name

Chief187 — Thu, 18 Sep 2025 22:21:30 GMT

I only had the primary AP connected during the factory reset. That’s what I always believed was the correct step. Only after the factory reset of the primary AP is when I connected the second floor AP

Re: Wifi Network Name

Chief187 — Fri, 19 Sep 2025 20:52:52 GMT

I appreciate all of the information. But I’ve given up and pulled the plug on the Ruckus

Re: Wifi Network Name

pinky_ruckus — Tue, 23 Sep 2025 13:33:22 GMT

Thank you for the response.

Apologies for the inconvenience caused.

I would request you to please create a new Wireless SSID with a new name to it.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742.

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Wifi Network Name

pinky_ruckus — Thu, 25 Sep 2025 13:47:18 GMT

Hello,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Wifi Network Name

pinky_ruckus — Mon, 29 Sep 2025 13:12:44 GMT

Hello,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Wifi Network Name

pinky_ruckus — Fri, 03 Oct 2025 13:18:32 GMT

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community