topic Re: Log in and connection issue in RUCKUS Support for Lennar Homes

Log in and connection issue

Hidi1982 — Sun, 03 Dec 2023 06:20:34 GMT

Hi,

I haven't been able to log in on the app because it says I'm not connected to the network. I'm not able to reset my password. It gives me this message

"Password recovery is disabled

Please setup your password recovery configuration firstly"

I tried logging in on the website and resetting my password however it is not letting me move forward.

My wifi still works. The APs light are green. I just can't manage my network and there is only one log in destination on there.

Do you have any suggestions? Do I need to start the whole process of configuring/setting up the network over just like the first time?

Re: Log in and connection issue

Imran_ruckus — Mon, 04 Dec 2023 16:10:44 GMT

Hi @Hidi1982

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. The Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Log in and connection issue

Hidi1982 — Tue, 05 Dec 2023 04:36:45 GMT

Hi, I was able to log back in the app through my social media google account using my IP address as a login destination location. I then upgraded the APs to version 200.14. Thank you!

Re: Log in and connection issue

Imran_ruckus — Tue, 05 Dec 2023 14:02:57 GMT

Hi @Hidi1982

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

If you have upgraded your AP's to the 200.14.6.1.203 version, you can just log into the Unleashed application using your username/password. Using Master AP's IP address may not last longer since IP Addresses keeps on changing as it will be assigned dynamically by the ISP Router.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Log in and connection issue

jandres_03 — Tue, 12 Dec 2023 03:44:41 GMT

Need help on logging in on Access Point! I do not know the username and password I used before.

Re: Log in and connection issue

jandres_03 — Tue, 12 Dec 2023 03:49:32 GMT

I am already

Re: Log in and connection issue

Imran_ruckus — Tue, 12 Dec 2023 13:32:00 GMT

Hi @jandres_03

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Hidi1982 which is now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Log in and connection issue

inkmark — Fri, 29 Aug 2025 21:31:16 GMT

Hello, I'm having the same issues. I've scanned my network, and when I enter the IP address given, I get the message that "destination IP is not an unleashed IP. Please advise.

Thanks

Re: Log in and connection issue

pinky_ruckus — Fri, 29 Aug 2025 22:08:36 GMT

Hello @inkmark ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, , I could understand that you are unable to login to the Unleashed App.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Log in and connection issue

pinky_ruckus — Mon, 01 Sep 2025 13:25:34 GMT

Hello @inkmark ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Log in and connection issue

inkmark — Mon, 01 Sep 2025 22:13:26 GMT

Hello Pinky!

I've tried the steps above and still get " you are not connected to unleashed network. Go to settings?" or if I enter the only IP I get from the scanner, I get the message "Login Failed. Destination IP is not an Unleashed IP"

Re: Log in and connection issue

inkmark — Mon, 01 Sep 2025 22:17:02 GMT

Hello Pinky,

When I follow the steps above, I get the message"You are not connected to the Unleashed network. Go to settings?. If I enter the IP address from running IP scan, I get the message "Login Failed. Destination IP is not an Unleashed IP."

Re: Log in and connection issue

pinky_ruckus — Tue, 02 Sep 2025 13:38:03 GMT

Hello @inkmark ,

Thank you for the response.

Could you please share the screenshots that I have requested in the previous post?

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Log in and connection issue

inkmark — Tue, 02 Sep 2025 15:17:51 GMT

Here are the screen shots of the URL and IP address when conneced to the ruckus wifi

Re: Log in and connection issue

pinky_ruckus — Tue, 02 Sep 2025 18:49:49 GMT

Hello,

Thank you for the response.

Could you please share the screenshot of the IP address scan results?

I recommend cross-checking the IP addresses listed in the IP scan results under the names "Ruckus Wireless" or "Brocade Communications" to identify the correct IP address of the Unleashed Access points.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Log in and connection issue

inkmark — Tue, 02 Sep 2025 20:28:45 GMT

I only included the screen shot for one of the IP's but i get the same message for both IP's

Re: Log in and connection issue

pinky_ruckus — Tue, 02 Sep 2025 22:04:59 GMT

Hello,

Thank you for the response.

I understand that you are getting error for both the IP addresses.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Log in and connection issue

inkmark — Wed, 03 Sep 2025 00:54:38 GMT

Hello,

Here are the photos. I've attached two photos of the lights; it is upside down, and it's hard to see the lights and text in just one photo. I used flash, which washed out the lights. I also added text for what is connected. Everything that is connected is currently working. Let me know if you need anything else.

Re: Log in and connection issue

inkmark — Thu, 04 Sep 2025 14:24:28 GMT

Howdy,

Just following up on this request.

Thanks,

-Mark

Re: Log in and connection issue

pinky_ruckus — Mon, 08 Sep 2025 13:31:50 GMT

Hello @inkmark ,

Thank you for the response.

Could you please share the screenshots that I have requested in the previous post?

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community