topic Re: Factory Reset Attempt Not Creating "Config.Me" in RUCKUS Support for Lennar Homes

Factory Reset Attempt Not Creating "Config.Me"

jason123 — Fri, 05 Sep 2025 19:13:36 GMT

Hello,

I just "moved" into a resold Lennar home. I configured "Config.Me" with an admin and password, along with password for the Wifi. However, after setup I have an unsecure "Ruckus-Wireless 1" wifi with no password. When I try to log in with the admin details I set up, it doesn't work.

Thus, I tried to factory reset the ICX 7150 C12P. I turned power off and the reset button. I kept only one Access Point connected. However, the unsecure "Ruckus-Wireless 1" without a password keeps showing up. It connects to the internet.

How come I cannot log into my admin account, and why can't I factory reset the unit?

Re: Factory Reset Attempt Not Creating "Config.Me"

Imran_ruckus — Fri, 05 Sep 2025 19:29:55 GMT

Hi @jason123

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to set up the RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please try to log in to your Unleashed system, create a new SSID/Wi-Fi Network, and check.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742

Additionally, you can change the Password for your existing RUCKUS Wi-Fi Network following the steps below:

Select Wi-Fi Network>>Select your WLAN Network (SSID)>>Edit WLAN>>Change the password

(Please refer to the screenshots below)

For your reference, sharing the RUCKUS Lennar Knowledge Base self-help article on how to set up the RUCKUS devices and configuration guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know about the outcomes, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Factory Reset Attempt Not Creating "Config.Me"

jason123 — Fri, 05 Sep 2025 19:37:22 GMT

Thank you so much for your response! I try but keep getting stuck on the log-in "Log in with your login admin credentials" step. None of the admin/super known log-in passwords work. I tried a factory reset to get to "config.me" but always get brought back to the established unsecure wifi with no password.

I'm wondering if the issue was I tried to set up "config.me" from my iPhone when I first had that chance? Regardless, I'm not sure why factory reset is not working for me right now.

Re: Factory Reset Attempt Not Creating "Config.Me"

Imran_ruckus — Fri, 05 Sep 2025 19:45:45 GMT

Hi @jason123,

Thank you for your response and the update.

Yes, it is expected behavior for the configure.me-xxxxxx Wi-Fi network to appear as “unsecure” when connected during the reset process.

Please use a laptop to complete the factory reset by following the steps in the video below:

Ruckus Unleashed Setup using Web:
https://www.youtube.com/watch?v=j8I5aVwMNMg

Let me know how it goes and let me know if you have any questions or need further clarification.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Factory Reset Attempt Not Creating "Config.Me"

jason123 — Fri, 05 Sep 2025 21:03:28 GMT

Hi Imran, my issue is that it's not resetting at all. I keep getting "Ruckus-Wireless 1" without a password. I cannot log in as admin, and the reset doesn't seem to work. I cannot get to "config me."

Any advice on how to ensure actual factory reset OR gain access to the admin log in so I can establish a password and take control of the wireless?

Thanks again for your help.

Re: Factory Reset Attempt Not Creating "Config.Me"

Imran_ruckus — Fri, 05 Sep 2025 21:12:46 GMT

Hi @jason123

Thank you for your response and the update.

I recommend performing a factory reset on the Access Points. You can follow the steps outlined in the RUCKUS Lennar Knowledge Base self-help article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RUCKUS-R510-R310-Access-Point-and-Set/ta-p/73964

Please let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Factory Reset Attempt Not Creating "Config.Me"

Imran_ruckus — Mon, 08 Sep 2025 13:45:48 GMT

Hi @jason123

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Factory Reset Attempt Not Creating "Config.Me"

jason123 — Mon, 08 Sep 2025 14:09:33 GMT

Thank you so much for the follow-up. I still cannot get into the admin console of my ruckus or factory reset, and the wireless internet is still unsecured. Will try to troubleshoot later today again.

Re: Factory Reset Attempt Not Creating "Config.Me"

Imran_ruckus — Mon, 08 Sep 2025 14:15:05 GMT

Hi @jason123

Thank you for your response and the update.

Kindly keep me informed of the outcome so we can proceed accordingly.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Factory Reset Attempt Not Creating "Config.Me"

Imran_ruckus — Wed, 10 Sep 2025 12:14:56 GMT

Hi @jason123

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Factory Reset Attempt Not Creating "Config.Me"

jason123 — Wed, 10 Sep 2025 13:02:44 GMT

Hello thank you for the follow-up! I asked a contractor for help with the reset. He had to connect a PC to the main unit directly, and then also reset every antenna to get it to work -- but it's working now!

Re: Factory Reset Attempt Not Creating "Config.Me"

Imran_ruckus — Wed, 10 Sep 2025 13:08:27 GMT

Hi @jason123

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support