topic Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number in RUCKUS Support for Lennar Homes

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

DM2 — Fri, 05 Sep 2025 19:32:14 GMT

Hello,

I was finally able to locate my IP address for my switch. My switch is disconnected, but I have no idea how to reconnect it.

Please advise.

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

Imran_ruckus — Fri, 05 Sep 2025 19:40:20 GMT

Hi @DM2

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are Switch disconnection issue.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please share a screenshot of the dashboard showing the “disconnected” status?

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

DM2 — Fri, 05 Sep 2025 19:51:00 GMT

Hi, yes it was initially showing the "ICX7150-C12 Router says Pending(pending-no-ip)" But, i went into my Ruckus account and typed in the ip address manually, and then the message changed to disconnected. See below.

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

Imran_ruckus — Fri, 05 Sep 2025 20:08:13 GMT

Hi @DM2

Thank you for the response and the update.

From the screenshot, I see this issue is related to the Routing Code (Refer to the screenshot below), which can be resolved by performing a few commands in the Command Line/CLI.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please let me know how it goes, and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

Imran_ruckus — Mon, 08 Sep 2025 13:46:15 GMT

Hi @DM2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

Imran_ruckus — Wed, 10 Sep 2025 12:15:37 GMT

Hi @DM2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

Imran_ruckus — Fri, 12 Sep 2025 12:25:22 GMT

Hi @DM2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support