topic Re: Router/App Issues in RUCKUS Support for Lennar Homes

Router/App Issues

TMKski08 — Fri, 05 Sep 2025 18:24:11 GMT

When I try to log in, it doesn't recognize my email or password, even though I used it in February and it won't let me reset it

Re: Router/App Issues

Imran_ruckus — Fri, 05 Sep 2025 19:32:03 GMT

Hi @TMKski08
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Router/App Issues

TMKski08 — Fri, 05 Sep 2025 20:33:19 GMT

Yes, it is a Lennar Home. It was set up back in 2019 when we bought the home. A week ago, we had to get a new Spectrum Router, and now I cannot log into the Ruckus APP, it doesn't recognize my login credentials. I also cannot connect my front door deadbolt now. Last activity it shows was before I got the new Spectrum Router.

Re: Router/App Issues

TMKski08 — Fri, 05 Sep 2025 20:41:09 GMT

Yes, this is a Lennar home.

Re: Router/App Issues

TMKski08 — Fri, 05 Sep 2025 20:43:55 GMT

It was set up back in 2019 when we bought the home. We recently got a new Spectrum Router and having issues connecting my front door deadbolt to WiFi (it needs 2.4G, won't work with 5G). Also, when I try to log into the App on my phone, it does not recognize my login credentials, which I used in February, and I cannot select "forgot password", it says recovery is not set up.

Re: Router/App Issues

Imran_ruckus — Fri, 05 Sep 2025 20:59:36 GMT

Hi @TMKski08

Thank you for the response and the update.

Please try logging in to your Unleashed system from a laptop web browser using either:

The Master Access Point’s IP address, or

https://unleashed.ruckuswireless.com

If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and check if the username/passwords work here.

With this information, we’ll be able to assist you further.

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Router/App Issues

TMKski08 — Fri, 05 Sep 2025 21:06:58 GMT

I just tried the https://unleashed.ruckuswireless.com and it says my connection isn't private!

Re: Router/App Issues

Imran_ruckus — Fri, 05 Sep 2025 21:15:44 GMT

Hi @TMKski08

Thank you for the response and the update.

Please note that the “connection not secure” dialogue is normal behavior.

You could just click on proceed, as highlighted in the screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Router/App Issues

TMKski08 — Fri, 05 Sep 2025 21:24:27 GMT

It doesn't give me a "proceed" option. Only Go Back or Advanced

Re: Router/App Issues

TMKski08 — Fri, 05 Sep 2025 22:47:35 GMT

Re: Router/App Issues

TMKski08 — Sat, 06 Sep 2025 13:01:59 GMT

It still does not recognize my email address or password when I try to log in.

Re: Router/App Issues

Imran_ruckus — Mon, 08 Sep 2025 12:37:13 GMT

Hi @TMKski08

I hope you are doing well. Thank you for your response and the update.

Once I recommend trying the default combinations of credentials mentioned in the RUCKUS Lennar Knowledge Base self-help article below.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

If that doesn't work, and since your login credentials are not working and a password recovery email was not previously enabled, I recommend performing a factory reset on the Access Points and then reconfiguring them.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the factory reset process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RUCKUS-R510-R310-Access-Point-and-Set/ta-p/73964

Once completed, kindly let me know the outcome, and feel free to reach out if you have any questions during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Router/App Issues

Imran_ruckus — Wed, 10 Sep 2025 12:14:22 GMT

Hi @TMKski08

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Router/App Issues

Imran_ruckus — Fri, 12 Sep 2025 12:24:50 GMT

Hi @TMKski08

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Router/App Issues

Imran_ruckus — Mon, 15 Sep 2025 12:19:52 GMT

Hi @TMKski08

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support