topic Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected in RUCKUS Support for Lennar Homes

I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 02:28:02 GMT

I just need help at this point, I’ve followed all the solutions but don’t see any that have my specific issue.

My switch shows sps but I cannot type the up address in to access it considering it’s showing two switches and two different ip’s

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Imran_ruckus — Fri, 29 Aug 2025 12:11:19 GMT

Hi @Kld88

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in adding the RUCKUS Switch to the Unleashed system.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please follow the mentioned steps.

Access Points (RUCKUS Unleashed) :

On the Unleashed dashboard

1. Remove the existing Switch from the Unleashed (Please refer to the picture below):

2. Please refer to the RUCKUS Lennar Knowledge Base self-help article below, which explains the process of adding a RUCKUS Switch to the Unleashed system:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Adding-a-RUCKUS-Switch-to-the-RUCKUS-Unleashed-System-via-Web/ta-p/108084

Kindly let me know once you have tried the steps, or if you have any questions regarding the process.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 13:56:33 GMT

I have tried all these steps and still no luck, the switch was already added to the system it’s just showing disconnected.
Failed to ping

And it has a weird ip address starting 10.22 and I can’t log into the switch itself through that ip address.

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 14:13:58 GMT

when I type in the ip for the switch which (pictured as number 2 in the screenshot) I obtained with advance ip scanner, it pulls a different ip and mac address and adds the info you see showing ICX7150 with a different ip.

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Imran_ruckus — Fri, 29 Aug 2025 14:23:52 GMT

Hi @Kld88

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using the IP Scanner free application:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line, the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show ip address

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 14:38:38 GMT

ICX7150-C12 Switch#show ip

Switch IP address: 10.22.3.45

Subnet mask: 255.255.255.0

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Imran_ruckus — Fri, 29 Aug 2025 14:58:25 GMT

Hi @Kld88

Thank you for your response and for sharing the information.

Please use the Switch IP Address 10.22.3.45 in Unleashed and try adding it to the system. Refer to the Article shared in one of my previous posts on adding the Switch to the Unleashed.

Kindly let me know the outcome once you have tried this.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 15:03:42 GMT

Same outcome

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Imran_ruckus — Fri, 29 Aug 2025 16:06:22 GMT

Hi @Kld88

Thank you for your response and the update.

Could you kindly share the command outputs listed below, as mentioned earlier?

enable

show version

show flash

show ip address

Please let me know if you have any questions or need clarification regarding these commands.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 16:14:13 GMT

ICX7150-C12 Switch>enable
No password has been assigned yet...
ICX7150-C12 Switch#show version
  Copyright (c) Ruckus Networks, Inc. All rights reserved.
    UNIT 1: compiled on May  6 2022 at 23:24:50 labeled as SPS08095g
      (31457280 bytes) from Primary SPS08095g.bin (UFI)
        SW: Version 08.0.95gT211
      Compressed Primary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
       Compiled on Thu Apr 21 06:08:52 2022

  HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
      Serial  #:FEK3817Q1ZA
      Software Package: BASE_SOFT_PACKAGE
      Current License: 2X1G
      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
    8 MB boot flash memory
    2 GB code flash memory
    1 GB DRAM
STACKID 1  system uptime is 13 hour(s) 52 minute(s) 24 second(s)
The system started at 23:36:20 GMT+00 Fri May 06 2022

The system : started=cold start

ICX7150-C12 Switch#show flash
Stack unit 1:
  NAND Type: Micron NAND 2GiB (x 1)
  Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
  Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
  Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
  Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
  Code Flash Free Space = 1070518272
ICX7150-C12 Switch#show ip address
        IP Address       Type      Lease Time
       10.22.3.100       Static    N/A
ICX7150-C12 Switch#

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 16:18:15 GMT

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 16:18:29 GMT

ICX7150-C12 Switch#show flash
Stack unit 1:
  NAND Type: Micron NAND 2GiB (x 1)
  Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
  Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
  Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
  Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
  Code Flash Free Space = 1070518272
ICX7150-C12 Switch#show ip address
        IP Address       Type      Lease Time
       10.22.3.100       Static    N/A
ICX7150-C12 Switch#

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Imran_ruckus — Fri, 29 Aug 2025 16:22:04 GMT

Hi @Kld88

Thank you for your response and for sharing the information.

I see a different IP Address assigned to the Switch. Please use the Switch IP Address 10.22.3.100 in Unleashed and try adding it to the system, referring to the same article I shared previously.

Please note, it might take 1–5 minutes to sync, depending on the network.

Kindly let me know the outcome once you have tried this.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 16:25:14 GMT

the very first photo I provided I had that ip assigned, that has already been done and is not working...

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Imran_ruckus — Fri, 29 Aug 2025 16:33:22 GMT

Hi @Kld88

Thank you for your response and the update.

Could you please remove the disconnected Switch and then try adding it again?

Kindly let me know the outcome once you have tried this.

Thank you once again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 16:36:46 GMT

I tried again and failed to ping, disconnected.

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Imran_ruckus — Fri, 29 Aug 2025 16:54:21 GMT

Hi @Kld88

Thank you for your response and the update.

Could you please run the following command from the Switch CLI and share the outcome?

ping <unleashed IP address>

I would appreciate it if you could let me know the results once completed.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 20:35:39 GMT

ICX7150-C12 Switch#ping 10.22.3.100
Ping self done.
ICX7150-C12 Switch#

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Imran_ruckus — Fri, 29 Aug 2025 20:54:18 GMT

Hi @Kld88

Thank you for your response and the update.

When running the ping command, please use the IP address of the Unleashed system/Master AP rather than the Switch IP address.

Additionally, kindly check if Switch Approval is enabled in Unleashed (refer to the screenshot below).

Please provide me with the requested information once completed.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: I upgraded my switch to the recommended firmware and it’s still showing disconnected

Kld88 — Fri, 29 Aug 2025 21:06:22 GMT

ICX7150-C12 Switch#ping 192.168.1.193
Sending 1, 16-byte ICMP Echo to 192.168.1.193, timeout 5000 msec, TTL 64
Type Control-c to abort
Request timed out.
No reply from remote host.
ICX7150-C12 Switch#

Approval is enabled