topic Re: Ruckus is dead in RUCKUS Support for Lennar Homes

Ruckus is dead

gte254r — Fri, 05 Sep 2025 15:24:34 GMT

Our Ruckus is dead! Power light is on, but the ethernet cord does not light up when connecting to our modem. After trying to do all sorts of things suggested on this forum, I am still stuck. Here's what I have tried:

Solved: RUCKUS Forums - Lennar ICX7150-C12 Switch unable to reset after po... - CommScope RUCKUS Community Forums Reset did not work, so I tried to install a new software image.

RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community Forums When doing this, it said my device "is not alive". I turned off my Windows firewall and tried again and it was still not alive, so I followed the further instructions...

Fixing “ping failed; host 192.168.0.x is not alive” (not alive) error during the Software Recovery Process. After following all of these steps, I got a lot of errors. Things like "ARP Retry count exceeded starting again" and then "can't get kernel image". I'm out of ideas and patience. Please help!

Re: Ruckus is dead

Imran_ruckus — Fri, 05 Sep 2025 16:35:05 GMT

Hi @gte254r

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode, and you are trying the Software Recovery process.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please share a Picture showing the Software Recovery cable connections between the RUCKUS ICX-7150-C12P Switch and the laptop?

Please let me know if you have any other queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus is dead

gte254r — Fri, 05 Sep 2025 16:47:48 GMT

I don't have permission to upload images, but I am connected to the USB-C in the Ruckus box and USB in my Windows computer.

Re: Ruckus is dead

Imran_ruckus — Fri, 05 Sep 2025 17:16:40 GMT

Hi @gte254r

Thank you for the response and the update.

Please note that we must use 2 cables. USB to Type- C cable where one end of the cable has a USB Type-C connector, while the other end has a standard USB (Type-A) connector and an Ethernet cable with both ends of RJ-45 plugs.

Refer to the screenshots below:

Please connect both cables and try the process once again from the beginning.

Let me know if you are stuck at any point during the process or have any queries in this regard.

As you are unable to upload the pictures, please log in to your RUCKUS Account before uploading any photos/screenshots.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus is dead

gte254r — Fri, 05 Sep 2025 20:09:54 GMT

Unfortunately, none of my Windows PC's have an ethernet port. I did find an adapter for my old Mac, but I was unable to find the console software needed for this fix available for Mac.

Re: Ruckus is dead

Imran_ruckus — Fri, 05 Sep 2025 20:19:29 GMT

Hi @gte254r

Thank you for your response and the update.

Using a Windows laptop is recommended for the Software Recovery process. You can connect the cables through an external Ethernet adapter (please refer to the screenshots below).

Let me know if you have any questions or need further clarification.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus is dead

gte254r — Sun, 07 Sep 2025 17:22:32 GMT

OK, I had to go buy an adapter. Once I got connected to both USB-C and ethernet, I tried again. I was able to get through the step C where I was able to test the connection and received an "alive" ping. However, when I went to Step D "Performing Software Recovery", I got an error after "Loading: *" that the "TFTP server died; starting again". At which point it goes back to the ICX7150-Boot> prompt. Next suggestion?

Re: Ruckus is dead

Imran_ruckus — Mon, 08 Sep 2025 12:45:25 GMT

Hi @gte254r

I hope you are doing well.

Thank you for your response and the update.

Could you please check the current light status on the Switch?

If there is no change, kindly provide a screenshot of the error message you are seeing. Additionally, please share a picture of the Software Recovery cable connections between the Switch and your Laptop for further review.

Please let me know if you have any questions in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus is dead

gte254r — Mon, 08 Sep 2025 18:32:14 GMT

Hello! No change in status lights. Still one green and one orange (see pic). Also attaching pictures of cable connections and error message.Error messageSwitch lights and cableslaptop connection

Re: Ruckus is dead

Imran_ruckus — Mon, 08 Sep 2025 19:09:50 GMT

Hi @gte254r

Thank you for the response and the update.

Apologies, the TFTP part is missing in the guide. We will update it shortly.

Please follow the steps below.

Please download the Upgrade folder and Tftpd64-setup from the mentioned Google Drive link. Install the Tftpd64-setup software and follow the steps below.

https://drive.google.com/drive/folders/1DdepOpf6i1csg9lC8BSt6OVGiBqwHJxe

1. Now let’s prepare your TFTP server:

Start>type TFTP>Open

A: Select the path with the folder you have created named Upgrade:

Hit browse>download>Upgrade>OK

B: Select the server interfaces as the IP address you configured for your computer:192.168.0.2

Scroll Server interfaces>choose the one you configured statically on your computer

Note: after configuring the TFTP server Application, this one must remain open during all process.

2. Now that the TFTP application is set up, let’s open Putty/MobaXterm to gain access to the Switch and start the software recovery; however, before opening Putty/MobaXterm, we need to know the COM# your computer has assigned. You are already on the COM CLI screen in MobaXterm.

3. Now start the command execution from step D) Performing Software Recovery:

Please follow the steps and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus is dead

gte254r — Mon, 08 Sep 2025 20:03:48 GMT

I think that worked. Lights are all green and I am able to connect to Ruckus. A couple of things to update when you're updating the instructions to include the TFTP stuff. Step D-4 needs to say "update_uboot" not "update boot". Also, guidance on what to do once the reimaging is complete would be helpful. I wasn't sure what to do once it kept saying "TFTP session timed out" (see below). I will let you know if I run into any issues getting all of our devices reconnected. Thanks for your help!

CX7150-Boot>update_uboot
Loading image to Uboot Partition 1
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 192.168.0.2; our IP address is 192.168.0.3
Filename 'mnz10115.bin'.
Load address: 0x61007dc0
Loading: ######################################################
683.6 KiB/s
done
Bytes transferred = 786944 (c0200 hex)
sf erase 0x0 0xc0000
copying uboot image to flash, it will take sometime...
sf write 0x61007fc0 0x0 0xc0000
device 0 offset 0x0, size 0xc0000
TFTP to Flash Done.
ICX7150-Boot>reset
resetting ...
device 0 offset 0x0, size 0xc0000
using GPIO[7] to reset

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90k
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fcd0
Data Size: 2401842 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: c027c7ec
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90k
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fcd0
Data Size: 2401842 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: c027c7ec
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x704a0cb8
Data Size: 23843872 Bytes = 22.7 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: 1e3b36e9
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7049ea60
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7049ea60 to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

Mounting file system...
booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Processing packages from secondary partition
Incompatible version of booted application and packages stored in UFI image
Error, cannot install packages
Uninstalling old packages if any..
Error in processing packages
Package installation is incomplete, related functionalities may not be available
dhcpd executable file is not present.
Starting up system statistics daemon...
Starting systatsd done
Starting up health monitor daemon...
Log Level 7: Daemonized systatsd
Systatsd Logging Env is not set, initializing loglevel to: 7
Setting connection to systemlogger
Starting hmond done
Hmond Logging Env is not set, initializing loglelvel to: I
Setting connection to systemlogger
Backup is fine
Kernel crashdump is disabled.
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
USER=root
boot_partition=sec_partition
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=dc:ae:eb:30:38:2b?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=192.168.0.3:192.168.0.2:192.168.0.2:255.255.255.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08090k from Sec Built on (UTC): Tue Feb 23 08:09:48 2021
Uboot and FI booted from different partitions, Uboot: Primary, FI: Secondary
Cannot auto correct cross boot combination, other partition of uboot does not have recommended uboot for current booted FI image
Enabling Console Logging
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 67.837408] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0c4f000-0xb0c8f000
[ 68.083167] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8c4f000-0xb0c4f000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:136 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.1
Pre Parsing Config Data ...

Warning: This operation would close all existing SSH connection.
Parsing Config Data ...
Error! 1/3/1 speed is 1G. A stack-port needs at least 10G speed.
Error! 1/3/2 speed is 1G. A stack-port needs at least 10G speed.

Going to sleep forever...

Successfully notified stack role 'none' to hmond

System initialization completed...console going online.
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Feb 23 2021 at 00:00:27 labeled as SPS08090k
(29360128 bytes) from Secondary SPS08090k.bin (Non-UFI)
SW: Version 08.0.90kT211
Compressed Primary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3849R3M4
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 7 second(s)
The system started at 07:38:02 GMT+00 Tue Jan 04 2000

The system : started=cold start

==========================================================================
========== WARNING: Boot-monitor version mismatch!!! ==========
========== Please use "show boot-monitor" command for details ==========
==========================================================================
======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================

Press Enter key to login

Press Enter key to login

Creating certificate, please wait...

SSL Client Certificate is successfully created

PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.
PoE: Power enabled on port 1/1/1.
PoE: Power enabled on port 1/1/2.
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out
TFTP session timed out

Re: Ruckus is dead

Imran_ruckus — Mon, 08 Sep 2025 20:11:04 GMT

Hi @gte254r

Thank you for the response and the update.

'TFTP session timed out' messages are normal.

The "TFTP session timed out" message appears when the switch attempts to connect to a TFTP server to load the configuration file but does not receive any response. As a result, the session times out.

Additionally, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus is dead

Imran_ruckus — Wed, 10 Sep 2025 12:13:39 GMT

Hi @gte254r

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus is dead

gte254r — Thu, 11 Sep 2025 18:55:54 GMT

Hello! No further issues. You can close this thread. I have not had time to upgrade the firmware, but will do so as soon as I have an afternoon to sit down and take care of it. Thank you for all of your help!

Celesta

Re: Ruckus is dead

Imran_ruckus — Thu, 11 Sep 2025 19:03:31 GMT

Hi @gte254r

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support