topic Re: Suspected hardware failure in RUCKUS Support for Lennar Homes

Suspected hardware failure

Smnnug — Sun, 31 Aug 2025 15:58:56 GMT

Unit fails to stay powered on, the light comes on for a sec and goes out. Confirmed multiple outlets and PoE sources. No lights on boot. Hard reset already completed. Suspected Hardware Failure.

Re: Suspected hardware failure

Imran_ruckus — Tue, 02 Sep 2025 12:25:39 GMT

Hi @Smnnug

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Suspected hardware failure

Imran_ruckus — Fri, 05 Sep 2025 12:38:31 GMT

Hi @Smnnug

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Suspected hardware failure

Smnnug — Sun, 07 Sep 2025 15:50:37 GMT

There is no Amber or green light in the box’s or the access points in the ceiling.
There was a power outage before we start having this problem. When we unplug the box and reconnect, the green lights came on for one second and went back out. I tried a hard reset from a link I saw in one of the chats, but still the box does not work..

Re: Suspected hardware failure

Smnnug — Sun, 07 Sep 2025 16:02:44 GMT

When I’m replying, I do not get the option to upload a photo

Re: Suspected hardware failure

Imran_ruckus — Mon, 08 Sep 2025 12:47:59 GMT

Hi @Smnnug

Greetings!!!

Thank you for the response and the update.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please share the requested Pictures, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Suspected hardware failure

Imran_ruckus — Wed, 10 Sep 2025 12:11:29 GMT

Hi @Smnnug

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Suspected hardware failure

Imran_ruckus — Fri, 12 Sep 2025 12:23:31 GMT

Hi @Smnnug

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Suspected hardware failure

Imran_ruckus — Mon, 15 Sep 2025 12:18:21 GMT

Hi @Smnnug

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support