topic Ruckus switch not powering on in RUCKUS Support for Lennar Homes

Ruckus switch not powering on

charanrajan — Thu, 04 Sep 2025 16:56:23 GMT

I tried to reset multiple times daily for the last two months but the switch is not powering back on

Re: Ruckus switch not powering on

Imran_ruckus — Thu, 04 Sep 2025 17:25:06 GMT

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested query and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus switch not powering on

charanrajan — Thu, 04 Sep 2025 18:26:52 GMT

Hello Imran,

Yes, the switch was operational prior. I don't recollect any significant power outage. If even there was one, it probably lasted a few minutes.
No green light visible. Only amber lightAmber light is blinkingAmber light blinking

Re: Ruckus switch not powering on

charanrajan — Thu, 04 Sep 2025 18:42:04 GMT

The only green light visible is for power

Re: Ruckus switch not powering on

Imran_ruckus — Thu, 04 Sep 2025 18:43:27 GMT

Hi @charanrajan

Thank you for your response and for sharing the information.

This issue is occurring because the RUCKUS Switch is stuck in boot mode. If the reset attempts are unsuccessful, the only way to recover the Switch is by performing a Software Recovery.

You can refer to the Lennar Knowledge Base self-help article for detailed steps:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know if you encounter any difficulties during the process, and I’ll be happy to assist further.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus switch not powering on

charanrajan — Fri, 05 Sep 2025 17:08:18 GMT

Hello Imran,

Its not working even after the reset. As for the software recovery, I am not sure how to do it.

Re: Ruckus switch not powering on

Imran_ruckus — Fri, 05 Sep 2025 17:30:06 GMT

Hi @charanrajan

Greetings!!!

Thank you for the response and the update.

Could you please share a Picture showing the Software Recovery cable connections between the RUCKUS ICX-7150-C12P Switch and the laptop? Additionally, screenshots of the errors (if any).

Please let me know if you have any other queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus switch not powering on

Imran_ruckus — Mon, 08 Sep 2025 13:45:18 GMT

Hi @charanrajan

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus switch not powering on

Imran_ruckus — Wed, 10 Sep 2025 12:12:00 GMT

Hi @charanrajan

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus switch not powering on

Imran_ruckus — Fri, 12 Sep 2025 12:24:16 GMT

Hi @charanrajan

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus switch not powering on

charanrajan — Tue, 16 Sep 2025 15:31:54 GMT

Hello Imran,

The switch still does not work. Like I said, my laptop does not have the slot for the ethernet cable.

Re: Ruckus switch not powering on

Imran_ruckus — Tue, 16 Sep 2025 16:02:58 GMT

Hi @charanrajan

Greetings!!!

Thank you for contacting the RUCKUS Lennar Home Community.

I hope this message finds you well.

This case has been closed. Kindly raise a new case or post with a detailed description of the issue and add the link of this post for reference so we can assist you further.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support