topic Re: ICX 7150-C12P Switch Stopped Working in RUCKUS Support for Lennar Homes

ICX 7150-C12P Switch Stopped Working

c319917 — Tue, 26 Aug 2025 17:44:22 GMT

The switch stopped working after 7 years. There were no lights from the switch, nor from the router on the ceiling. I read the posts from other owners with similar problems. I unplugged the power cord and plugged back in twice, but still there were no lights. Please help.

Re: ICX 7150-C12P Switch Stopped Working

Imran_ruckus — Tue, 26 Aug 2025 17:58:30 GMT

Hi @c319917

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I recommend attempting a physical factory reset multiple times, as detailed in the RUCKUS Lennar Knowledge Base self-help article and video available at the link below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Please let me know the outcome once you’ve tried this.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P Switch Stopped Working

c319917 — Tue, 26 Aug 2025 18:53:21 GMT

I tried the hard reset, here is the picture of the lights after the reset, noted that the status lights are not on.

Thank you very much.

Re: ICX 7150-C12P Switch Stopped Working

Imran_ruckus — Tue, 26 Aug 2025 19:04:30 GMT

Hi @c319917

Thank you for your response and the information provided.

Based on the picture you shared, the status of your RUCKUS ICX-7150-C12P Switch appears to be normal.

Could you please confirm the light status on your RUCKUS Access Points (APs) mounted on the ceiling? (Refer to the picture below for guidance)

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P Switch Stopped Working

c319917 — Tue, 26 Aug 2025 19:55:34 GMT

Re: ICX 7150-C12P Switch Stopped Working

Imran_ruckus — Tue, 26 Aug 2025 20:13:43 GMT

Hi @c319917

Thank you for your response and the information provided.

Could you please try unplugging the Access Point’s Ethernet cable from its current Switch port and reconnecting it to another available port within 1–12 on the Switch (refer to the screenshot below)? Then check if the AP powers on.

Additionally, from the picture you shared, I noticed that the blue Ethernet cable on your Switch is connected to an incorrect port. Device cables must be connected to one of the ports labeled 1–12. Please unplug the cable and reconnect it to the correct port (refer to the screenshots below).

Kindly let me know the outcome after making these changes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P Switch Stopped Working

c319917 — Tue, 26 Aug 2025 21:06:25 GMT

Here are the pictures after I did as you instructed. I have everything working as a few days ago.

Thank you very much. You made my day.

Re: ICX 7150-C12P Switch Stopped Working

c319917 — Tue, 26 Aug 2025 21:09:00 GMT

Re: ICX 7150-C12P Switch Stopped Working

Imran_ruckus — Tue, 26 Aug 2025 21:11:40 GMT

Hi @c319917

Thank you for the response and the update.

Great!!! Glad to know that the issue is now resolved. Now the RUCKUS Switch and AP have normal light status.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P Switch Stopped Working

c319917 — Fri, 29 Aug 2025 21:10:17 GMT

Hi Imran,

The switch just quit again. I tried the hard reset again, but there are no lights on the switch, nor on the Access Point. I think the switch reached its life. Please help.

Thank you very much.

Re: ICX 7150-C12P Switch Stopped Working

pinky_ruckus — Mon, 01 Sep 2025 13:43:23 GMT

Hi @c319917 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Switch Stopped Working

c319917 — Mon, 01 Sep 2025 19:16:25 GMT

Good Afternoon,

I uploaded the video file as instructed. Please let me know if you have any more instructions.

Thank you very much.

Re: ICX 7150-C12P Switch Stopped Working

pinky_ruckus — Tue, 02 Sep 2025 15:38:50 GMT

Hello @c319917 ,

Thank you for sharing the video.

Could you please share a clear video as shared in the example video in the Google drive?

Also, please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Switch Stopped Working

c319917 — Tue, 02 Sep 2025 20:04:21 GMT

Hi Pinky,

I uploaded the video as instructed. Now, I saw the 2 green lights on the switch; I then reconnected all the cables, and the switch is working again. I guess the switch shutting off because of the overloaded circuit. I now use a separate outlet for the switch alone. Hopefully, it will work fine from now on.

Thank you very much for your help.

Re: ICX 7150-C12P Switch Stopped Working

pinky_ruckus — Tue, 02 Sep 2025 22:07:13 GMT

Hello,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and the Switch is back online and working.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Switch Stopped Working

pinky_ruckus — Mon, 08 Sep 2025 15:53:43 GMT

Hello @c319917 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Switch Stopped Working

c319917 — Mon, 08 Sep 2025 18:39:32 GMT

Hi Pinky,

Thank you kindly for the follow up.

The switch is still working fine. I will definitely go back to this post if I have another problem with any Ruckus equipment. This is an excellent support.

Best regards,

Re: ICX 7150-C12P Switch Stopped Working

pinky_ruckus — Mon, 08 Sep 2025 19:26:40 GMT

Hello @c319917 ,

Thank you for the response and the update.

Glad to know that the Switch is working fine.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for any future queries.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX 7150-C12P Switch Stopped Working

c319917 — Mon, 22 Sep 2025 22:18:15 GMT

Hi Pinky,

Today, 9/22/2025, the switch stopped working again. I made a video to show you the switch flashed the yellow lights when I plugged it in. This time, I think I need a new switch. Please help.

Thank you very much.

Trong

Re: ICX 7150-C12P Switch Stopped Working

pinky_ruckus — Tue, 23 Sep 2025 14:15:26 GMT

Hi @c319917 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.