topic Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working in RUCKUS Support for Lennar Homes

Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

zsl666 — Sun, 10 Aug 2025 03:54:31 GMT

I live in a Lennar home that came with a Ruckus ICX 7150-C12P switch and two Ruckus APs. I’m having trouble getting my network working again after trying to set up the second AP.

Current situation:

AP #1: Shows as Configure.Me-XXXXXX. I can connect to it and access the Unleashed setup page, but it says Internet: Disconnected, Ethernet: X, DNS: Unreachable. It does have an IP and Gateway, but no actual internet connectivity.
AP #2: Shows as Recover.Me-XXXXXX, which I understand means it is in recovery mode.
ICX 7150 switch is connected to my ISP router via the orange Ethernet cable, AP cables are in PoE ports. I tried moving the uplink cable to port 1/1/1 and rebooted both switch and APs, but still no internet.
I have already factory reset the Configure.Me AP and gone through the setup wizard.

What I’ve tried so far:

Factory reset AP #1 and created a new Unleashed network.
Reconnected cables with uplink from router to ICX uplink port (port 1/1/1).
Rebooted switch and AP multiple times.
Checked IP/DNS settings in Unleashed (set to DHCP).

What I need help with:

Why is my Configure.Me AP getting IP/Gateway but failing Ethernet/DNS checks?
How can I properly configure my ICX 7150 ports for uplink and AP connections?
Steps to recover the Recover.Me AP so it can join the network.

Any guidance, example configs, or troubleshooting steps would be greatly appreciated!

Thank you in advance.

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

zsl666 — Sun, 10 Aug 2025 20:01:25 GMT

Adding some photos and screen shots, the orange cable is the internet input, white one is one of the AP.

In the dashboard, it shows no internet.

I tried factory reset the switch, doesn't work. The internet in my home is good. I don't know why here says no internet

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Mon, 11 Aug 2025 14:47:41 GMT

Hello @zsl666 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the description, I understand that your Ruckus setup is not working.

From the screenshot you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel.

It must be plugged into any 1 in-12 ports as shown in the below screenshot.

Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

Also, I would request you to please follow the below article to perform the factory reset on APs.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please follow the article and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Fri, 15 Aug 2025 14:05:58 GMT

Hello @zsl666 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Mon, 18 Aug 2025 15:27:21 GMT

Hello @zsl666 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Wed, 20 Aug 2025 14:39:27 GMT

Hi @zsl666 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

zsl666 — Wed, 20 Aug 2025 16:38:32 GMT

Hi
Update on this: First AP working, 2nd AP showing as configure me. I have an issue to set up this one. It's very hard for me to connect to that configure.me.**** internet. I will try again when I get home tonight, and keep you updated.

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Wed, 20 Aug 2025 16:46:26 GMT

Hello @zsl666 ,

Thank you for the response.

We will await for your response and please keep us updated.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Fri, 22 Aug 2025 14:21:15 GMT

Hello @zsl666 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

zsl666 — Sun, 24 Aug 2025 16:02:25 GMT

Update on this issue: I connect to the 2nd AP to the Switch. However it didn't auto configure, and when I login to unleash.ruckus.com, with connected to the 1st AP, it still only show there is 1 AP. and the 2nd AP still shown as configure.me.******. And I tried to connect to it and login to unleash.ruckus.com. but it's another set of password, and logged into an different account shown internet not working. I want to know what should I do. Should I do a factory reset on the 2nd AP? if I need to do that, do I need to disconnect the 1st AP and the 2nd AP gonna be my main?

Thanks for your help

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Mon, 25 Aug 2025 14:45:48 GMT

Hello @zsl666 ,

Thank you for the response.

Could you please confirm if you have connected the Ethernet cable to one of the 12 ports on the Switch?

It must be plugged into any 1 in-12 ports as shown in the below screenshot.

Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Wed, 27 Aug 2025 13:46:13 GMT

Hello @zsl666 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

zsl666 — Thu, 28 Aug 2025 17:48:59 GMT

Hi My ethernet is at right cable, my first AP is working correctly, but need guide on how to set up the 2nd one. Thank you

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Thu, 28 Aug 2025 18:38:07 GMT

Hello @zsl666 ,

Thank you for the response.

Could you please confirm if you have performed factory reset on both the Access points?

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

The second AP when plugged back into the Switch port, will automatically connect/synchronize with the Master AP (which you used to rest) and will capture all sorts of configurations and settings applied to the Master AP.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742.

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

zsl666 — Thu, 28 Aug 2025 19:06:04 GMT

I did the factory reset on one ap, and that one now is working, and become the main. I connected the 2nd AP to it, and it didn't auto config, still shown as config.me.000000. So you mean now, I need factory reset the 2nd AP. but if I do that, It will reset and make the 2nd AP the new main AP?

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Thu, 28 Aug 2025 20:13:50 GMT

Hello @zsl666 ,

Thank you for the response.

We kindly request that you temporarily unplug the first access point and connect only the second AP, which is currently displaying configure.me.

Please perform a factory reset on the second AP while it is the only device connected. Once the reset is complete, reconnect the first AP and verify whether it successfully synchronizes with the second unit.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Mon, 01 Sep 2025 13:19:42 GMT

Hello @zsl666 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

zsl666 — Tue, 02 Sep 2025 18:59:55 GMT

unplug the first access point and connect only the second AP, which is currently displaying configure.me.

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

pinky_ruckus — Tue, 02 Sep 2025 22:18:54 GMT

Hello,

Thank you for the response.

I understand that you are still unable to see the second AP online .

Could you please confirm if both the Access points are of the same firmware version?

Once if they both are of same firmware version, you could try connecting the second AP to the Switch and it will sync.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Need Help – Lennar Home ICX 7150 + Two APs (Configure.Me and Recover.Me) – Internet Not Working

zsl666 — Wed, 03 Sep 2025 18:09:41 GMT

Hi, I can only see 1 AP in the system.
Please see Screen shot below:

This one is my wifi connection: 12099 is the 1st AP I set up. the other one still shown as configure.me

This one is how I plug in the cables: