topic Re: Replacement Switch - Cant Telnet in RUCKUS Support for Lennar Homes

Replacement Switch - Cant Telnet

dtsteinb — Fri, 22 Aug 2025 19:15:50 GMT

I just got my replacement switch and when I try to telnet to it I get:

I go to the web and try to login but none of the combinations work.

How can I fix this? I am not returning the old one unitl this gets resolved. I also tried a console cable and that isnt working because username/passwords dont work. THIS SHOULD HAVE BEEN TESTED BEFORE SENDING OUT!

Re: Replacement Switch - Cant Telnet

pinky_ruckus — Fri, 22 Aug 2025 20:09:32 GMT

Hello @dtsteinb ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to login to CLI through Telnet and showing the Connection refused error as the Telnet is not enabled on the Switch.

I would request you to please try to access the switch via the console and use the CLI to perform a password reset.

Once you have successfully reset the password, you can access the Switch CLI.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have access to CLI using the console cable, please refer to the below video which will help you to reset your password on the Switch.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Please follow the article and video and let me know if you have any queries in this regard.

Thank you again for your patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Replacement Switch - Cant Telnet

dtsteinb — Fri, 22 Aug 2025 20:11:29 GMT

As I stated I tried going through the console and it still asks for the username/password

Re: Replacement Switch - Cant Telnet

pinky_ruckus — Fri, 22 Aug 2025 20:36:44 GMT

Hello @dtsteinb ,

Thank you for the response.

May I please know if you have followed the Youtube video shared in the previous post to recover the password?

Please let us know if you are getting stuck at any point.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Replacement Switch - Cant Telnet

dtsteinb — Fri, 22 Aug 2025 21:07:02 GMT

I did that and I am still getting connection refused trying to telnet via putty. What do I need to enable in the switch?

Re: Replacement Switch - Cant Telnet

pinky_ruckus — Fri, 22 Aug 2025 22:12:41 GMT

Hello @dtsteinb ,

Thank you for the response.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports

Also, please share a screenshot showing the error while connecting through Telnet.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Replacement Switch - Cant Telnet

dtsteinb — Sat, 23 Aug 2025 11:52:31 GMT

See orginal post for the error message. Network Error: Connection refused.

Re: Replacement Switch - Cant Telnet

dtsteinb — Sun, 24 Aug 2025 15:33:30 GMT

What is the command to enable telnet????????????????????

Re: Replacement Switch - Cant Telnet

pinky_ruckus — Mon, 25 Aug 2025 15:20:26 GMT

Hello @dtsteinb ,

Thank you for your response.

We are currently coordinating with our backend team to resolve the issue.

Please allow us some time, and we will get back to you shortly with a solution.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Replacement Switch - Cant Telnet

pinky_ruckus — Mon, 25 Aug 2025 22:05:28 GMT

Hello @dtsteinb ,

We are glad to know that you have received the replacement Switch.

May I please know if you have tried plugging the Switch and if the Access points are working?

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Also, please share the light status of your Switch.

As it is a replacement Switch, the firmware and the settings will be the latest one.

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Replacement Switch - Cant Telnet

dtsteinb — Tue, 26 Aug 2025 11:30:59 GMT

Yes the AP's are working and so far the speeds have been good.

Re: Replacement Switch - Cant Telnet

pinky_ruckus — Tue, 26 Aug 2025 13:35:25 GMT

Hello @dtsteinb ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and all the Access points are working with good speeds.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.