topic Re: Lennar ICX7150-C12P WiFi extender in ceiling not working in RUCKUS Support for Lennar Homes

Lennar ICX7150-C12P WiFi extender in ceiling not working

Miranda0188 — Tue, 12 Aug 2025 21:25:33 GMT

ICX7150-C12P …. SN-FEK3825Q49E on ceiling not working it shut off and went turn back on

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

pinky_ruckus — Tue, 12 Aug 2025 21:44:59 GMT

Hi @Miranda0188 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your RUCKUS Switch is not turning on.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Miranda0188 — Wed, 13 Aug 2025 02:08:28 GMT

I’m unable to upload the link does not work to upload I don’t see an option

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Wed, 13 Aug 2025 15:54:38 GMT

Hi @Miranda0188

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Miranda0188 — Thu, 14 Aug 2025 22:07:42 GMT

This is connected to my ceiling and the box on the wall on the second floor my first floor router stopped working

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Miranda0188 — Thu, 14 Aug 2025 22:08:23 GMT

My main box work just fine is just the wife extender on the first floor

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Fri, 15 Aug 2025 12:32:11 GMT

Hi @Miranda0188

Greetings!!!

Thank you for the response and the update.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Mon, 18 Aug 2025 13:29:10 GMT

Hi @Miranda0188

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Wed, 20 Aug 2025 12:27:26 GMT

Hi @Miranda0188

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Miranda0188 — Wed, 20 Aug 2025 13:26:02 GMT

I have sent pictures but it hasn’t been resolved

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Wed, 20 Aug 2025 14:06:33 GMT

Hi @Miranda0188

Greetings!!!

Thank you for the response and the update.

There are know pictures of the RUCKUS ICX-7150-C12P Switch, please share the same. Refer to the screenshot below.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Tue, 26 Aug 2025 12:39:10 GMT

Hi @Miranda0188

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Thu, 28 Aug 2025 12:18:14 GMT

Hi @Miranda0188

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Tue, 02 Sep 2025 12:06:32 GMT

Hi @Miranda0188

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Miranda0188 — Tue, 02 Sep 2025 12:13:07 GMT

Hi nothing has been resolved and I have sent all the pictures .

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Thu, 04 Sep 2025 12:29:46 GMT

Hi @Miranda0188

Greetings!!!

Thank you for the response and the update.

There are no pictures of the RUCKUS ICX-7150-C12P Switch, please share the same. Refer to the screenshot below.

If you have any difficulty in sharing the pictures on the forum, please use the mentioned Google Drive link to upload the pictures.

https://drive.google.com/drive/folders/1noqpw7C7-ow-GhxG-W1WDxSI83LtK0Qn

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Mon, 08 Sep 2025 13:43:50 GMT

Hi @Miranda0188

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Wed, 10 Sep 2025 12:10:39 GMT

Hi @Miranda0188

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar ICX7150-C12P WiFi extender in ceiling not working

Imran_ruckus — Fri, 12 Sep 2025 12:22:44 GMT

Hi @Miranda0188

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support