topic Re: Switch issues in RUCKUS Support for Lennar Homes

Switch issues

Jjustice — Thu, 07 Aug 2025 17:58:17 GMT

I have tried resetting my switch several times as other posts have suggested and all I have gotten were flashing amber lights every time. There is still no power too my AP on my ceiling either.

this issue came after a power outage. I’m not a very tech savvy person and I’m very frustrated that there is no actual support I can call too walk me through fixing this issue besides this forum.

Re: Switch issues

pinky_ruckus — Thu, 07 Aug 2025 18:23:25 GMT

Hi @Jjustice

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch issues

Jjustice — Thu, 07 Aug 2025 18:36:07 GMT

I have followed all of the resetting forums and it still hasn’t fixed the issue. I have gotten as far as reinstalling software but these instructions are not clear. The lack of support from this company is frustrating

Re: Switch issues

pinky_ruckus — Thu, 07 Aug 2025 19:28:19 GMT

Hello @Jjustice ,

Thank you for the response.

I understand that you are facing issues connecting to the RUCKUS setup and we are always here to assist you in the best possible way.

To assist you further, Could you please confirm if the status lights on the Switch is Amber or Green?

If the status lights on the Switch is Amber, it means that the Switch is stuck in the boot mode.

Also, please share the cable connections to the Switch as shown in the above figure.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

If the status lights on the Switch is green, we need to check few configurations of the Switch by logging in to the CLI of the Switch.

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2.) Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch issues

pinky_ruckus — Mon, 11 Aug 2025 14:57:46 GMT

Hello @Jjustice ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch issues

ellajack — Tue, 12 Aug 2025 08:38:09 GMT

I’ve tried resetting my switch multiple times as suggested in other posts, but I keep getting the same flashing amber lights. Unfortunately, my ceiling AP still isn’t receiving any power, so I’m thinking this might be more than just a simple reset issue—kind of like how checking can reveal more sonicfoodmenus details than you’d expect at first glance.

Re: Switch issues

pinky_ruckus — Tue, 12 Aug 2025 13:30:12 GMT

Hello @Jjustice ,

Thank you for the response.

I understand that you have completed reset on the Switch.

As the reset was not performed successfully, the only option is to perform Software recovery.

Could you please share a picture of the software recovery cable connections between Switch and laptop?

Please note, you must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together for Software Recovery process.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch issues

Jjustice — Tue, 12 Aug 2025 22:19:40 GMT

No I am still having issues. I have followed all the steps listed in resetting as well as linking a computer too access the PuTTY. It still is not working the message I got at the end of all the PuTTY was this:

ERROR: can’t get kernel image.

I still have the green power light and the amber system light as well as no lights on the AP. I’m very frustrated with this

Re: Switch issues

Jjustice — Tue, 12 Aug 2025 22:52:19 GMT

I have already completed the software recovery as well which still failed. I used both Ethernet as well as USB C cable as stated in the instructions I was sent.

Re: Switch issues

pinky_ruckus — Fri, 15 Aug 2025 13:31:15 GMT

Hello @Jjustice ,

Thank you for the response.

From the response shared, I could see that you have tried to performed software recovery and getting Bad fit kernel image.

Could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch issues

pinky_ruckus — Mon, 18 Aug 2025 15:25:42 GMT

Hello @Jjustice ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch issues

Jjustice — Mon, 18 Aug 2025 21:26:24 GMT

Hello,

Yes I have had to hire a technician too come out and fix this issue. I am very unsatisfied with ruckus’s support team through Lennar. People like me who are not very tech savvy need more than just a blog or forum sheet for help. I spent over four hours downloading programs and reading over several forums just to find out where to download the programs from. That still did not fix the issue so now I’m having to pay a company to fix this problem when an actual online support technician could probably do it. I will no longer reach out to this page for any type of help.

Re: Switch issues

pinky_ruckus — Mon, 18 Aug 2025 21:34:29 GMT

Hello @Jjustice ,

Thank you for the response.

We are always here to assist you in our best possible way.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please share the pictures of the cable connections of between the Switch and the laptop.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch issues

pinky_ruckus — Wed, 20 Aug 2025 14:38:07 GMT

Hello @Jjustice ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch issues

pinky_ruckus — Fri, 22 Aug 2025 14:20:24 GMT

Hello @Jjustice ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch issues

pinky_ruckus — Mon, 25 Aug 2025 16:05:19 GMT

Hi @Jjustice ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch issues

Jjustice — Mon, 25 Aug 2025 20:14:21 GMT

As I have stated in previous responses I had to hire an outside technical company too come and fix the issue. It cost me $385 dollars for them to fix an issue that an actual support team could’ve done. Please consider this issue closed no thanks too your platforms help and do not reach out too me any further as I will not reach out here.

Re: Switch issues

pinky_ruckus — Mon, 25 Aug 2025 20:43:33 GMT

Hello @Jjustice ,

Thank you for the response.

From the response shared, I understand that the reset has been performed already.

Also, you were facing issues while performing software recovery.

Could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch issues

pinky_ruckus — Wed, 27 Aug 2025 13:35:30 GMT

Hello @Jjustice ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch issues

pinky_ruckus — Fri, 29 Aug 2025 13:19:15 GMT

Hello @Jjustice ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.