topic Wifi Stop working for 3 weeks now! in RUCKUS Support for Lennar Homes

Wifi Stop working for 3 weeks now!

yuwenchen — Sun, 17 Aug 2025 02:41:12 GMT

My Wi-Fi has been down for three weeks. During this time, I’ve tried resetting the box by pressing the reset button with a needle. I’ve already tried at least 25 times! Could you please DM me and arrange to replace the entire box?

Re: Wifi Stop working for 3 weeks now!

yuwenchen — Sun, 17 Aug 2025 02:41:42 GMT

Re: Wifi Stop working for 3 weeks now!

Imran_ruckus — Mon, 18 Aug 2025 13:26:48 GMT

Hi @yuwenchen

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Wifi Stop working for 3 weeks now!

Imran_ruckus — Wed, 20 Aug 2025 12:28:08 GMT

Hi @yuwenchen

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Wifi Stop working for 3 weeks now!

yuwenchen — Wed, 20 Aug 2025 18:31:03 GMT

To answer your questions.

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?

Yes, it worked fine before, but there was a power outage. I’ve experienced this situation a few times and have sought help in the past. Normally, I insert a pin into the reset hole, and most of the time it takes at least 20–30 attempts for it to reset. However, this time I’ve tried more than 200 times, and it still won’t reset.
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please see attached pictures.

Re: Wifi Stop working for 3 weeks now!

Imran_ruckus — Wed, 20 Aug 2025 18:48:16 GMT

Hi @yuwenchen

Greetings!

Thank you for your response and the update.

If the hard reset is not resolving the issue, please proceed with performing a Software Recovery on the switch as outlined in the RUCKUS Lennar Knowledge Base self-help article below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Kindly let me know the outcome, and feel free to reach out if you encounter any difficulties during the Software Recovery process.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Wifi Stop working for 3 weeks now!

yuwenchen — Thu, 21 Aug 2025 23:11:39 GMT

Hello,

I reply an message back in 08/20/2025.

To answer your questions.

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?

2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Re: Wifi Stop working for 3 weeks now!

yuwenchen — Sun, 24 Aug 2025 02:47:31 GMT

I have been trying the solution 1, but it doesn't work! I believe I have been tried for more than 50 times already.

I don't have laptop so solution 2 is out of option.

Could you just simply replace it?

Re: Wifi Stop working for 3 weeks now!

Imran_ruckus — Tue, 26 Aug 2025 12:25:20 GMT

Hi @yuwenchen

Greetings, and thank you for your response and update.

Apologies for the delay in getting back to you.

Please note that this forum provides best-effort support, and a laptop is required to complete the Software Recovery process. If the recovery is unsuccessful, I can proceed with requesting replacement approval.

If you continue to face difficulties following the steps, we recommend seeking assistance from a local technician.

Kindly let me know the outcome once you’ve tried the steps.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Wifi Stop working for 3 weeks now!

Imran_ruckus — Thu, 28 Aug 2025 12:19:20 GMT

Hi @yuwenchen

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Wifi Stop working for 3 weeks now!

yuwenchen — Thu, 28 Aug 2025 13:48:02 GMT

I tried resetting the machine by pressing the reset button with a needle, but it still doesn’t work. Can I exchange it for a new one?

Re: Wifi Stop working for 3 weeks now!

yuwenchen — Thu, 28 Aug 2025 13:48:55 GMT

What do you meant by local tech?

Re: Wifi Stop working for 3 weeks now!

Imran_ruckus — Thu, 28 Aug 2025 14:18:58 GMT

Hi @yuwenchen

Greetings!!!

Thank you for your response and update.

If you continue to face difficulties following the steps, we recommend seeking assistance from a local technician.

RUCKUS does not have a support team of technicians to support on-site for Lennar Homes.

Kindly let me know the outcome once you’ve tried the steps.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Wifi Stop working for 3 weeks now!

yuwenchen — Fri, 29 Aug 2025 15:27:46 GMT

Okay. I will go borrow a laptop.

Re: Wifi Stop working for 3 weeks now!

Imran_ruckus — Fri, 29 Aug 2025 16:08:44 GMT

Hi @yuwenchen

Thank you for your response and the update.

Kindly keep me informed on how things progress.

Thank you once again. Your patience and understanding are greatly appreciated.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Wifi Stop working for 3 weeks now!

yuwenchen — Tue, 02 Sep 2025 03:32:50 GMT

Hello Imran,

I used a laptop and follow the instruction, but it still doesn't work at all. Can you please let me a replacement?

Re: Wifi Stop working for 3 weeks now!

Imran_ruckus — Tue, 02 Sep 2025 12:07:08 GMT

Hi @yuwenchen

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Wifi Stop working for 3 weeks now!

Imran_ruckus — Wed, 03 Sep 2025 20:59:49 GMT

Hi @yuwenchen

Greetings!!!

Thank you for the response and the update.

Apologies for the delay in the response.

Could you please let me know at what step you are stuck. Please share the screenshots.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Wifi Stop working for 3 weeks now!

yuwenchen — Thu, 04 Sep 2025 23:59:42 GMT

Hello Imran,

I followed the steps by using a laptop, but it still doesn't work! What is the next solution?

Re: Wifi Stop working for 3 weeks now!

Imran_ruckus — Fri, 05 Sep 2025 12:11:37 GMT

Hi @yuwenchen

Greetings!!!

Thank you for the response and the update.

Apologies for the delay in the response.

Could you please let me know at what step you are stuck? Please share the screenshots.

Additionally, please share a picture showing the Software Recovery Cable connections between the Switch and the Laptop.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support