topic Upgrading Nightmare AGAIN!!!! in RUCKUS Support for Lennar Homes

Upgrading Nightmare AGAIN!!!!

dtsteinb — Sat, 16 Aug 2025 14:19:07 GMT

I just did the upgrade and NEITHER Ruckus is active. There are NO lights on either Ruckus and on the Ruckus switch NEITHER Port is showing activity. The other ports have link lights. PLEASE HELP!!! I need this online ASAP!!

The upgrade said successful

Re: Upgrading Nightmare AGAIN!!!!

dtsteinb — Sat, 16 Aug 2025 14:22:22 GMT

Nevermind, I got it back online

Re: Upgrading Nightmare AGAIN!!!!

pinky_ruckus — Mon, 18 Aug 2025 13:19:08 GMT

Hello @dtsteinb ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and the Switch is back online after the upgrade.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Upgrading Nightmare AGAIN!!!!

pinky_ruckus — Thu, 21 Aug 2025 14:00:26 GMT

Hello @dtsteinb ,

Greetings,

We are proceeding to close this case, as we have confirmed that a replacement switch has already been processed under a separate case initiated via the Forum.

If you have any questions or need further assistance, please don’t hesitate to reach out.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community