topic Re: Unable to Boot RUCKUS ICX-7150-C12P in RUCKUS Support for Lennar Homes

Unable to Boot RUCKUS ICX-7150-C12P

pgodiwala — Fri, 15 Aug 2025 15:22:54 GMT

Recently had a power outage and since then the Ruckus Switch will not boot with all green lights.

Tried a hard reset but it results in only all amber lights blinking.

Tried CLI access and it indicates the Kernel is corrupted and due to limited menu options, I am unable to flash the OS / Boot Partition.

What are the next steps here ? RMA ?

Re: Unable to Boot RUCKUS ICX-7150-C12P

pinky_ruckus — Fri, 15 Aug 2025 15:45:55 GMT

Hello @pgodiwala ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Switch is not working after the power outage.

Also, could see that you have tried to perform reset multiple times and getting Bad fit kernel image.

Could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to Boot RUCKUS ICX-7150-C12P

pgodiwala — Fri, 15 Aug 2025 22:54:39 GMT

@pinky_ruckus wrote:
Hello @pgodiwala ,
Greetings!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your Ruckus Switch is not working after the power outage.
Also, could see that you have tried to perform reset multiple times and getting Bad fit kernel image.
Could you please share a picture of the software recovery cable connections between Switch and laptop?
Please let us know if you have any queries in this regard.
Thank you again for your patience.

Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.

https://drive.google.com/file/d/13zMCSvN3jbGIuTZuXqq-uBYmanEtCk0X/view?usp=drivesdk

Re: Unable to Boot RUCKUS ICX-7150-C12P

pinky_ruckus — Mon, 18 Aug 2025 14:04:59 GMT

Hello @pgodiwala ,

Thank you for sharing the pictures.

I would request you to please share a picture showing the cable connections between the Switch and the laptop.

Please see the picture for the reference.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Unable to Boot RUCKUS ICX-7150-C12P

pgodiwala — Mon, 18 Aug 2025 14:09:06 GMT

A normal company would allow for attachments in their support system. How do u want me to send u a pic without putting it on Google drive ..making a link....etc ...etc

I cannot even just do a reply email and for it to get added here....ridiuculous

Re: Unable to Boot RUCKUS ICX-7150-C12P

pinky_ruckus — Mon, 18 Aug 2025 14:34:15 GMT

Hello @pgodiwala,

Thank you for the response.

I understand that you are unable to send the pictures through the Forum.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to Boot RUCKUS ICX-7150-C12P

pinky_ruckus — Thu, 21 Aug 2025 13:24:01 GMT

Hello @pgodiwala ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to Boot RUCKUS ICX-7150-C12P

pinky_ruckus — Fri, 22 Aug 2025 14:22:04 GMT

Hello @pgodiwala ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unable to Boot RUCKUS ICX-7150-C12P

pinky_ruckus — Mon, 25 Aug 2025 16:06:23 GMT

Hi @pgodiwala ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community