topic Re: New Lennar Home owner —- issues with ruckus in RUCKUS Support for Lennar Homes

New Lennar Home owner —- issues with ruckus

Ariannam95 — Wed, 13 Aug 2025 22:44:25 GMT

I’m new to Lennar and have recently connected my service with AT&T. While AT&T has confirmed that everything looks good on their end, I’m still experiencing issues with my connection. It appears the problem may be related to the Ruckus system.

HELP ME !!!

Re: New Lennar Home owner —- issues with ruckus

Imran_ruckus — Thu, 14 Aug 2025 14:05:53 GMT

Hi @Ariannam95

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up the RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article on RUCKUS device setup and configuration guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know how it goes, and let me know if you are stuck at any point.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: New Lennar Home owner —- issues with ruckus

Ariannam95 — Thu, 14 Aug 2025 16:35:44 GMT

Thank you so much for the reply. My ruckus is all set up just seems to not be connecting. I will go ahead and try to do the restart.

Re: New Lennar Home owner —- issues with ruckus

Imran_ruckus — Thu, 14 Aug 2025 16:40:40 GMT

Hi @Ariannam95

Thank you for the response and the update.
Please keep me updated on the outcomes to assist you further.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: New Lennar Home owner —- issues with ruckus

Ariannam95 — Fri, 15 Aug 2025 00:52:34 GMT

I just restarted the ruckus and still the same issue. And the wifi for ruckus does not pop up on my end.

Re: New Lennar Home owner —- issues with ruckus

Imran_ruckus — Fri, 15 Aug 2025 12:26:04 GMT

Hi @Ariannam95

Greetings!

Thank you for your response and the update.

Could you please perform a physical factory reset of the Access Points, as outlined in point 7 of the article I shared with you in my initial response?

Kindly let me know the outcome once completed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: New Lennar Home owner —- issues with ruckus

Imran_ruckus — Mon, 18 Aug 2025 13:29:37 GMT

Hi @Ariannam95

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: New Lennar Home owner —- issues with ruckus

Ariannam95 — Mon, 18 Aug 2025 13:40:49 GMT

Good morning!

I was able to get my ATT internet going. But I am still having a hard time trying to figure out the Ruckus also I don’t have the username and password from previous owners, I have tried to contact them but no luck.

Re: New Lennar Home owner —- issues with ruckus

Imran_ruckus — Mon, 18 Aug 2025 14:00:23 GMT

Hi @Ariannam95

Greetings!

Thank you for your response and the update.

As mentioned earlier, please proceed with a factory reset of your RUCKUS Access Points by following the instructions in the article below. Once completed, you will be able to configure the Access Points from scratch with a new username and password.

Physical Factory Reset of RUCKUS Access Point:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Setup using Web:
https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: New Lennar Home owner —- issues with ruckus

Imran_ruckus — Wed, 20 Aug 2025 12:27:48 GMT

Hi @Ariannam95

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: New Lennar Home owner —- issues with ruckus

Imran_ruckus — Tue, 26 Aug 2025 12:37:31 GMT

Hi @Ariannam95

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: New Lennar Home owner —- issues with ruckus

Imran_ruckus — Thu, 28 Aug 2025 12:18:49 GMT

Hi @Ariannam95

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support