topic PoE not functioning after recent Power Outage - ICX7150-CP12 Switch - Cannot factory reset in RUCKUS Support for Lennar Homes

PoE not functioning after recent Power Outage - ICX7150-CP12 Switch - Cannot factory reset

SG11 — Tue, 06 Dec 2022 17:37:59 GMT

I am looking for some advice and assistance with my Ruckus ICX-7150-CP12 switch. After a recent power outage, the PoE function did not come back online when router and switch rebooted. Both the power and system lights are solid green, but no ports are providing PoE. I have read dozens of different posts on this forum and none seem to completely diagnose my scenario. I downloaded Putty and connected to the switch; I pulled the following information based on some instructions I saw in other posts:

ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110)
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3204P14B
Current License:
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 40 minute(s) 3 second(s)
The system started at 00:06:02 GMT+00 Sun Jan 02 2000

The system : started=warm start reloaded=by "reload"

ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 0 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 Off Off 0 0 n/a n/a 3 n/a
1/1/2 Off Off 0 0 n/a n/a 3 n/a
1/1/3 Off Off 0 0 n/a n/a 3 n/a
1/1/4 Off Off 0 0 n/a n/a 3 n/a
1/1/5 Off Off 0 0 n/a n/a 3 n/a
1/1/6 Off Off 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 0
ICX7150-C12 Switch#show inline power detail
Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts
POE Details Info. On Unit 1 :
General PoE Data:
+++++++++++++++++

I have power cycled, disconnected cables, reconnected cables and nothing has restored PoE function. One of my neighbors experienced a similar problem after the power outage. He was able to restore PoE by doing a manual factory reset. I have since tried doing that following the instructions on this forum, and my switch will seemingly not reset. I disconnect the plug from outlet, wait a moment, insert paperclip into reset port until I feel the button click, depress the button while plugging the cord into power, continue holding button while waiting for amber lights to flash... but no amber lights flash after 20-30 seconds. I have tried that 3 times. Am I doing it wrong? Any thoughts or ideas on how I proceed from here would be greatly appreciated.

Re: PoE not functioning after recent Power Outage - ICX7150-CP12 Switch - Cannot factory reset

Yarenis — Tue, 06 Dec 2022 18:00:00 GMT

Hi @SG11

Thanks for the details provided, I can see the PoE is disabled, so will be matter to enable it back, now I will advise when you have time upgrade the switch to the code 08095g, let me add the steps to enable back PoE and save the changes.

Enabling PoE:

Lennar#configure terminal
Lennar(config)#interface ethernet 1/1/1 to 1/1/12
Lennar(config-mif-1/1/1-1/1/12)#inline power
Lennar(config-mif-1/1/1-1/1/12)#write memory
Lennar(config-mif-1/1/1-1/1/12)#show inline power

Here you can see that the admin state is on, because I have enabled it back.

Here are two options to perform the upgrade to the recommended code 08095, take in consideration that like you are in an old code, the upgrade must be done twice from where you are 08061 to 08080f then from 08080f to 08095 UFI, and you will always use the image that start with SPS

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: PoE not functioning after recent Power Outage - ICX7150-CP12 Switch - Cannot factory reset

SG11 — Tue, 06 Dec 2022 18:11:33 GMT

Thanks for the quick response. I will try to re-enable PoE following your instructions. I will attempt to upgrade the code once I get everything functioning again. I will let you know if I have trouble.

Re: PoE not functioning after recent Power Outage - ICX7150-CP12 Switch - Cannot factory reset

SG11 — Tue, 06 Dec 2022 18:21:05 GMT

This is what I got when I attempted your instructions; it looks like it failed to reallocate power to ports. Any suggestions?:

ICX7150-C12 Switch#configure terminal
ICX7150-C12 Switch(config)#interface ethernet 1/1/1 to 1/1/12
ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#inline power
PoE: Failed power allocation of 30000 mwatts on port 1/1/5. Will retry when more power budget.
PoE: Failed power allocation of 30000 mwatts on port 1/1/6. Will retry when more power budget.
PoE: Failed power allocation of 30000 mwatts on port 1/1/7. Will retry when more power budget.
PoE: Failed power allocation of 30000 mwatts on port 1/1/8. Will retry when more power budget.
PoE: Failed power allocation of 30000 mwatts on port 1/1/9. Will retry when more power budget.
PoE: Failed power allocation of 30000 mwatts on port 1/1/10. Will retry when more power budget.
PoE: Failed power allocation of 30000 mwatts on port 1/1/11. Will retry when more power budget.
PoE: Failed power allocation of 30000 mwatts on port 1/1/12. Will retry when more power budget.
ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#write memory

There is no startup config file, unable to save legacy config

Flash Memory Write (8192 bytes per dot) 12)#
.
Write startup-config done.
Copy Done.
ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 0
--More--, next page: Space, next line: Return key, quit: Control-c

Re: PoE not functioning after recent Power Outage - ICX7150-CP12 Switch - Cannot factory reset

Yarenis — Tue, 06 Dec 2022 18:25:28 GMT

Hi @SG11

Please, disconnect from the ports the devices that required PoE and connect it back one by one, if the issues persist, please upgrade to the code at lease 08080f.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: PoE not functioning after recent Power Outage - ICX7150-CP12 Switch - Cannot factory reset

SG11 — Tue, 06 Dec 2022 18:31:50 GMT

I had no cords connected to ports when attempting to re-enable PoE. Should I have had them connected at that time? If so, I will reattempt. If not, I will proceed to trying to upgrade the code.

Re: PoE not functioning after recent Power Outage - ICX7150-CP12 Switch - Cannot factory reset

Yarenis — Tue, 06 Dec 2022 18:33:31 GMT

Hi @SG11

Please perform the upgrade, will be the best.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: PoE not functioning after recent Power Outage - ICX7150-CP12 Switch - Cannot factory reset

SG11 — Tue, 06 Dec 2022 21:09:58 GMT

Thank you very much. I have now upgraded both primary and secondary partitions to 08095h code. My network has been restored. I greatly appreciate your assistance. 😁

Re: PoE not functioning after recent Power Outage - ICX7150-CP12 Switch - Cannot factory reset

Yarenis — Tue, 06 Dec 2022 21:14:34 GMT

Hi @SG11

I'm glad, you are now a master😎

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired