topic Re: Ruckus ICX 7150-C12P system not working! Access points have no power. in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P system not working! Access points have no power.

abw — Thu, 07 Aug 2025 14:23:19 GMT

Hi I have an ICX 7150-C12P system with two access points. Two access points have no power. Of the ports, going top to bottom, left to right, first one has no light, 2nd one green, 3rd no light 4th orange. fifth and sixth no lights. No lights at all on bottom row.

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

Imran_ruckus — Thu, 07 Aug 2025 14:43:34 GMT

Hi @abw

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points have no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

abw — Thu, 07 Aug 2025 14:47:02 GMT

Hi this system has worked fine for several years. There was no power issue prior to it stopping working yesterday. Here's a photo

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

abw — Thu, 07 Aug 2025 14:47:37 GMT

Also, the two access points have no power. Those are completely not working. This photo above is the ICX router device.

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

Imran_ruckus — Thu, 07 Aug 2025 15:02:57 GMT

Hi @abw

Thank you for your response and for providing the information.

Based on the light status of your RUCKUS ICX-7150-C12P Switch, it appears to be functioning normally. However, the issue may be related to the switch ports not delivering Power over Ethernet (PoE) as expected.

To further troubleshoot this, please refer to the following RUCKUS Lennar Knowledge Base self-help article:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Kindly follow the steps outlined in the article and let me know how it goes. If you encounter any difficulties during the process, feel free to reach out. I’ll be happy to assist you further.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

abw — Thu, 07 Aug 2025 16:10:44 GMT

It did nothing. I put the IP address in the PUTTY program and it's blank.

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

Imran_ruckus — Thu, 07 Aug 2025 16:20:30 GMT

Hi @abw

Thank you for the response and the information you shared.

When you try to access the IP Address in a web browser URL, you should see the Switch Dashboard as shown in the screenshot below to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications, to confirm the IP address of the Switch and access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

abw — Fri, 08 Aug 2025 18:38:59 GMT

Okay now it's showing up but I have no idea what the password is. I've tried all of the common ones listed on the link you provided above.

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

abw — Fri, 08 Aug 2025 18:49:34 GMT

Okay I got in. I put in the commands. This is what I'm getting now;

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

Imran_ruckus — Fri, 08 Aug 2025 18:54:57 GMT

Hi @abw

Greetings!

Thank you for your response and the update.

The command outputs look fine. Could you please let me know the current light status of the Access Points?

Additionally, please provide the output of the following commands:

enable
show version
show flash
show inline power detail
show interface brief

Please feel free to reach out if you have any questions regarding this request.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

abw — Fri, 08 Aug 2025 19:28:13 GMT

The lights are on on the access point. Now I need help with managing the network. I am the second owner of the home (although we have lived here since 2019). Can you please help me. How do I find the info to manage the ruckus network?

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

Imran_ruckus — Fri, 08 Aug 2025 19:52:34 GMT

Hi @abw

Greetings!

Thank you for your response and the update.

Could you please confirm if you are able to connect to the Wi-Fi network via RUCKUS?

Additionally, please refer to the following RUCKUS Lennar Knowledge Base self-help article for device connectivity and configuration guidelines:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Kindly let me know the outcome after following the steps.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

abw — Fri, 08 Aug 2025 20:18:46 GMT

Yes we are connected via the ruckus

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

Imran_ruckus — Fri, 08 Aug 2025 20:45:15 GMT

Hi @abw

Thank you for your response and the update.

Could you please let me know which steps you are currently trying? Please confirm.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

Imran_ruckus — Fri, 08 Aug 2025 20:50:17 GMT

Hi @abw

Could you please confirm if you are attempting to log into the RUCKUS Unleashed mobile application?

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

Imran_ruckus — Mon, 11 Aug 2025 12:29:23 GMT

Hi @abw

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

Imran_ruckus — Wed, 13 Aug 2025 12:23:44 GMT

Hi @abw

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P system not working! Access points have no power.

Imran_ruckus — Fri, 15 Aug 2025 12:42:41 GMT

Hi @abw

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support