topic Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me" in RUCKUS Support for Lennar Homes

Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

gmaha2121 — Mon, 04 Aug 2025 20:22:09 GMT

We are experiencing the same issue that others have reported. Due to recent power outages, our 2.5 and 5 IPs for Lennar went down, and now the Ruckus device is showing a red status. It has shifted to “Recover Me,” and we have been unable to get it to connect to anything. The admin Lennar password is no longer working, we tried to factory reset and still unable to get it to do anything.

This has been very frustrating, and although we’ve been following the forums, there has been no clear guidance on how to resolve the problem. Could you please provide assistance or instructions to help us fix this?

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

Imran_ruckus — Mon, 04 Aug 2025 20:26:44 GMT

Hi @gmaha2121

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup since a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

Imran_ruckus — Wed, 06 Aug 2025 12:26:23 GMT

Hi @gmaha2121

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested queries.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

gmaha2121 — Wed, 06 Aug 2025 15:30:48 GMT

Hello Imran,

I've uploaded the pictures that you've requested in my account.

Best,

Ranjana

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

gmaha2121 — Wed, 06 Aug 2025 16:01:52 GMT

Hi Imran,

Can you please kindly confirm if you've received the requested pictures? Appreciate your assistance regarding this issue, our Ruckus connection has not worked for a very long time and this experience has been daunting.

Best,

Ranjana

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

Imran_ruckus — Wed, 06 Aug 2025 16:06:38 GMT

Hi @gmaha2121

Greetings!!!

Apologies, I am unable to see any of your images. could you please resend them?

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

gmaha2121 — Wed, 06 Aug 2025 16:31:14 GMT

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

gmaha2121 — Wed, 06 Aug 2025 16:33:40 GMT

There's another one but it's saying the file size is too large to upload instead of red that one is green and located downstairs.

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

Imran_ruckus — Wed, 06 Aug 2025 16:52:24 GMT

Hi @gmaha2121

Thank you for your response and the information.

Based on the picture you shared, it appears that the orange cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection. Also, change the Blue Ethernet cable to any available 1 in-12 ports.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

Imran_ruckus — Fri, 08 Aug 2025 12:20:41 GMT

Hi @gmaha2121

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

gmaha2121 — Fri, 08 Aug 2025 15:24:32 GMT

Good morning, Imran,

Thank you for following up! We followed the guidance that you provided but we're still seeing amber lights on both of the routers. Trying to load pictures but no longer have the option to do so.

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

gmaha2121 — Fri, 08 Aug 2025 15:26:30 GMT

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

Imran_ruckus — Fri, 08 Aug 2025 15:46:25 GMT

Hi @gmaha2121

Greetings!!!

Thank you for sharing the information.

From the pictures you provided, both the light status and cable connections appear to be normal. Could you confirm if you are able to see a Wi-Fi Network/SSID broadcast from your RUCKUS R510 Access Points and connect to the internet?

Please note that amber lights on the 2.4G and 5G indicators are normal. This indicates that the connectivity is active, but no devices or clients are currently connected. Once a device connects to either the 2.4 GHz or 5 GHz radio, the lights will turn green.

For more details on the light status of the RUCKUS R510 Access Point, please refer to:
https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Kindly check and help me with the requested question.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

Imran_ruckus — Mon, 11 Aug 2025 12:28:56 GMT

Hi @gmaha2121

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

gmaha2121 — Mon, 11 Aug 2025 15:23:11 GMT

Good morning, Imran,

Thank you for the follow-up! It seems to be working okay at the moment. Just a question before we close this out, are there any updates that need to be done for it? I apprciate all of the help and support that you provide to all of the Lennar home owners. Grateful! Best- RM

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

Imran_ruckus — Mon, 11 Aug 2025 15:46:42 GMT

Hi @gmaha2121

Greetings!!!

Thank you for your response and the update.

An upgrade may be required; however, this will depend on the current versions of your RUCKUS ICX-7150-C12P Switch and RUCKUS Unleashed system.

Could you please provide the version details if you have them, or check and share them with me?

Please feel free to reach out if you have any questions regarding this matter.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

gmaha2121 — Tue, 12 Aug 2025 16:16:53 GMT

Thanks Imran, and yes. Where can I find those details and provide them to you?

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

Imran_ruckus — Tue, 12 Aug 2025 16:23:02 GMT

Hi @gmaha2121

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you can log into the Switch and Unleashed systems dashboard on a web browser? (Below are the login dashboard screenshots, respectively)

RUCKUS ICX-7150-C12P Switch Login Dashboard:

RUCKUS Unleashed System Login Dashboard:

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

Imran_ruckus — Thu, 14 Aug 2025 13:29:03 GMT

Hi @gmaha2121

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

Imran_ruckus — Mon, 18 Aug 2025 13:27:59 GMT

Hi @gmaha2121

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support