topic Re: Stuck in RUCKUS Support for Lennar Homes

Stuck

Cjessee — Fri, 01 Aug 2025 21:22:32 GMT

Tried resetting the ruckus 7150 and stuck still. Tried to reset with software and would not work.

Re: Stuck

pinky_ruckus — Fri, 01 Aug 2025 22:00:59 GMT

Hi @Cjessee ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working and are facing intermittent connection issues .

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage since you started facing the issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Stuck

Cjessee — Fri, 01 Aug 2025 22:30:35 GMT

7150 has yellow and green light. Both WAP upstairs and downstairs have nothing. The system has not worked since we moved into our home a couple weeks ago. I have tried to hard reset but it’s stuck. Tried to do the software process but ruckus would not connect

Re: Stuck

Cjessee — Fri, 01 Aug 2025 22:38:14 GMT

Re: Stuck

Cjessee — Fri, 01 Aug 2025 22:44:44 GMT

We have two connect points one on main level and other on 2nd level of home. The ruckus has the amber and green light. The other two access points have no lights as shown in the picture. Hard reset has not worked. Attempted software but ruckus would not connect. This has not worked since we moved into our home a couple weeks ago.

Re: Stuck

Cjessee — Sat, 02 Aug 2025 00:00:45 GMT

See pictures attached in thread. I have amber and green lights. It’s stuck in reboot.

Re: Stuck

pinky_ruckus — Mon, 04 Aug 2025 13:29:18 GMT

Hi @Cjessee ,

Thank you for the response.

From the response shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Stuck

Cjessee — Mon, 04 Aug 2025 17:15:37 GMT

Hello thanks for the reply. I have tried the hard reset. The lights have been flashing between amber off and on since the reset. I have followed the forum and also tried a software instructions on the forum but that did not work. The ruckus 7150 we have I believe is faulty. Please help me with starting and RMA and replacement.

Thank you

Re: Stuck

pinky_ruckus — Mon, 04 Aug 2025 17:22:35 GMT

Hello @Cjessee ,

Thank you for the response.

I understand that you are getting stuck while performing the software recovery.

I would request you to please share the cable connection between the Switch and the laptop while performing software recovery. (Please see the below picture as reference)

Also, please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.

I would request you to please check if both the drivers are installed as per the software recovery article.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Stuck

Cjessee — Wed, 06 Aug 2025 01:41:26 GMT

putty says ICX7150-Boot> after connecting

Re: Stuck

Cjessee — Wed, 06 Aug 2025 01:44:32 GMT

Re: Stuck

Cjessee — Wed, 06 Aug 2025 01:47:39 GMT

Tried resetting again and got this message

Re: Stuck

Cjessee — Wed, 06 Aug 2025 02:22:09 GMT

Here is the latest after the software still in boot loader

Re: Stuck

pinky_ruckus — Wed, 06 Aug 2025 14:28:12 GMT

Hello @Cjessee ,

Thank you for your response.

Based on the information you provided, I understand that you are encountering an error during the software recovery process.

Kindly share the details of the cable connections between the switch and your laptop for further review.

I would request you to please share the cable connection while performing software recovery. (Please see the below picture as reference)

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Stuck

Cjessee — Wed, 06 Aug 2025 15:57:41 GMT

After some trouble shooting I was able to get the ruckus out of bootloader and is now working. Should I update to the latest software version now or is it already by following those instructions

Re: Stuck

pinky_ruckus — Wed, 06 Aug 2025 16:20:39 GMT

Hello @Cjessee ,

Thank you for the response.

Glad to know that you were able to get out of the boot mode.

As you were able to access the command line, please enter the below commands in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Stuck

pinky_ruckus — Fri, 08 Aug 2025 14:49:53 GMT

Hello @Cjessee ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Stuck

Cjessee — Fri, 08 Aug 2025 15:04:10 GMT

What is the most updated software version? Can you please send me update instructions if my current one is not up to date? Noticing some lagging slow connection issues since using the Ruckus system

Re: Stuck

pinky_ruckus — Fri, 08 Aug 2025 15:10:35 GMT

Hello @Cjessee ,

Thank you for the response.

To assist you further, could you please share the screenshot of the output of the commands I have shared in the previous post?

Please enter the below commands in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Stuck

Cjessee — Sat, 09 Aug 2025 01:37:55 GMT

Here you go, thanks for the help