topic Re: No power -flashing amber lights in RUCKUS Support for Lennar Homes

No power -flashing amber lights

Nord — Sun, 20 Jul 2025 15:53:36 GMT

Hi, I have the Ruckus ICX 7150-C12P. My power went out last night and is now back. The access points however are still showing no power. All of the lights are off. the switch is showing power with both green and amber lights flashing. I have reset/unplugged 30 times etc but the access points still showing no power. The lights just keep flashing amber. Hoping there is a support number as I don’t want to do a system reboot. I have tried before on a comp and it didn’t work. More than happy to pay a service tech.

hoping for some help

Re: No power -flashing amber lights

Imran_ruckus — Mon, 21 Jul 2025 12:31:31 GMT

Hi @Nord

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch since a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As multiple hard resets have not resolved the issue with the Switch, the next recommended step is to perform a Software Recovery to restore the device to its normal operational state.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the Software Recovery process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Kindly note that, effective November 2022, RUCKUS Support for Lennar Homes customers is no longer available via phone, email, or remote sessions. Support is now provided exclusively through this community forum on a best-effort basis.

If you encounter any difficulties during the recovery process, please don't hesitate to reach out. I’ll be happy to assist you. If nothing works, we will check for a replacement.

Thank you for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power -flashing amber lights

Imran_ruckus — Wed, 23 Jul 2025 12:45:25 GMT

Hi @Nord

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power -flashing amber lights

Imran_ruckus — Fri, 25 Jul 2025 12:31:53 GMT

Hi @Nord

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power -flashing amber lights

Nord — Sat, 26 Jul 2025 14:45:44 GMT

Hi,

sorry for the delayed reply. I have tried doing the reset with a computer and have no such luck in getting it to work. What other options are available?

Re: No power -flashing amber lights

Imran_ruckus — Mon, 28 Jul 2025 13:15:08 GMT

Hi @Nord

Greetings!

Thank you for your response and the update.

To assist you further, could you please confirm the steps you’ve taken so far and let me know where exactly you’re encountering the issue? If possible, kindly share relevant screenshots as well.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power -flashing amber lights

Nord — Mon, 28 Jul 2025 20:34:15 GMT

Hi, I have done the hard reset about 100 times. I tried the software reboot but it doesn’t even work on my computers.

Re: No power -flashing amber lights

Nord — Mon, 28 Jul 2025 20:35:39 GMT

Is there someone that I can pay to come out? It’s been a week without the router working and this happens every time power gets turned off.m I.e at least 2x per year. I have talked to

many and they have said the hardware should not fail every time this happens

Re: No power -flashing amber lights

Imran_ruckus — Mon, 28 Jul 2025 20:57:16 GMT

Hi @Nord

Thank you for your response and the update.

Could you please share a photo showing the software recovery cable connections between the RUCKUS Switch and your laptop?

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power -flashing amber lights

Nord — Tue, 29 Jul 2025 19:15:33 GMT

Hi,

It will not let me add pictures to this....Please advise. Also, is there paid support available, per my question.

Thanks

Dan

Re: No power -flashing amber lights

Imran_ruckus — Tue, 29 Jul 2025 19:24:09 GMT

Hi @Nord

Greetings!!!

Thank you for the response,

Apologies for the inconvenience. RUCKUS does not have a support team of technicians.

However, let me help you with the replacement if the hardware has failed. Please help me with the requested queries from my previous post.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power -flashing amber lights

Nord — Wed, 30 Jul 2025 20:28:06 GMT

Hi,

Just to confirm, once you sell the equipment, you have no available paid support to fix this? Like I said, this happens to me multiple times a year with my system failing. As such, even if this reboot winds up working, the system that I have is likely faulty as this is the 10th+ time I have had to do this in less than 5 years. I should not have to spend weeks trying to reset it.

Re: No power -flashing amber lights

Imran_ruckus — Wed, 30 Jul 2025 20:45:38 GMT

Hi @Nord

Greetings!

Thank you for your response and the update.

Could you please let me know the current status of the PWR and SYST LEDs on the Switch when it is connected to power?

Kindly confirm.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power -flashing amber lights

Nord — Wed, 30 Jul 2025 20:56:45 GMT

Green on PWR flashing amber on all other lights. Every time I reset it just flashes all lights non stop until I try and reset it again

Re: No power -flashing amber lights

Imran_ruckus — Wed, 30 Jul 2025 21:02:33 GMT

Hi @Nord

Thank you for your response and the update.

Could you please try the steps outlined in the RUCKUS Lennar Knowledge Base self-help article below?

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Access-on-the-RUCKUS-ICX-7150-C12P/ta-p/106630

Please let me know the outcome once you've completed the above-mentioned process.

Thank you once again. We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power -flashing amber lights

Nord — Thu, 31 Jul 2025 01:52:58 GMT

Hi, this is the process I have been trying and it’s not working for me.

Re: No power -flashing amber lights

Imran_ruckus — Thu, 31 Jul 2025 12:25:41 GMT

Hi @Nord

Greetings!

Thank you for your response and the update.

Could you please confirm whether you have downloaded and installed the necessary Switch drivers on your laptop? If so, kindly let us know what appears on the PuTTY screen after the installation.

Additionally, please share the relevant screenshots for our reference.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power -flashing amber lights

Imran_ruckus — Mon, 04 Aug 2025 13:11:43 GMT

Hi @Nord

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power -flashing amber lights

Nord — Mon, 04 Aug 2025 21:41:31 GMT

No luck. Putty doesn’t work on my computer. I reset another ten times.

Re: No power -flashing amber lights

Nord — Mon, 04 Aug 2025 21:42:31 GMT

I have wasted hours on this now. I am hoping to either hire support or get a replacement.