topic Re: Ruckus Not Powering Up in RUCKUS Support for Lennar Homes

Ruckus Not Powering Up

shivakatula — Fri, 01 Aug 2025 18:14:09 GMT

I received a new Ruckus Switch (ICX7150-C12P) as replacement, But this does not powerup, seems like a defective Switch. I tried all the diagnostics mentioned in the Forum and still no Luck, Tried resetting and on the entire power panel and it's still not working.

Re: Ruckus Not Powering Up

pinky_ruckus — Fri, 01 Aug 2025 19:49:59 GMT

Hi @shivakatula ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you have received the replacement Switch and you are unable to connect to RUCKUS network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

I see that we have approved 2 replacement Switches and the replaced Switches works fine.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please let us know if you have any queries in this regard.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus Not Powering Up

shivakatula — Fri, 01 Aug 2025 20:02:00 GMT

Hi,
I have no problem connecting to he Ruckus Network, The Replacement Switch i received does not Power up, It does not light up. That seems to be defective. If i receive a Good Working Switch that will resolve the issue.

Re: Ruckus Not Powering Up

pinky_ruckus — Fri, 01 Aug 2025 20:46:10 GMT

Hello @shivakatula ,

Thank you for the response.

To proceed with resolving the issue with your ICX-7150-C12P Switch, we kindly request that you follow the steps outlined below:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

3. Display the Serial number on the label of the Switch

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Not Powering Up

shivakatula — Fri, 01 Aug 2025 21:32:37 GMT

Hi Pinky Rajendran,

Uploaded the images and videos as requested.

Thanks,
Shiva

Re: Ruckus Not Powering Up

pinky_ruckus — Fri, 01 Aug 2025 21:41:18 GMT

Hi @shivakatula ,

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.