topic Re: No power to Ruckus Switch (ICX7150-C12P) in RUCKUS Support for Lennar Homes

No power to Ruckus Switch (ICX7150-C12P)

shivakatula — Mon, 28 Jul 2025 15:26:33 GMT

Suddenly the Ruckus Switch (ICX7150-C12P) has shut down and not powering up, I tried all the diagnostics mentioned in the Forum and still no Luck, Tried resetting and powering off and on the entire power panel and it's still not working. I tried contacting via Chat and I was asked to raise the ticket in Forum.

Re: No power to Ruckus Switch (ICX7150-C12P)

Imran_ruckus — Mon, 28 Jul 2025 16:06:15 GMT

Hi @shivakatula

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power to Ruckus Switch (ICX7150-C12P)

shivakatula — Mon, 28 Jul 2025 17:23:31 GMT

Where should i upload the videos and pictures, Is there any link to upload ?

Re: No power to Ruckus Switch (ICX7150-C12P)

Imran_ruckus — Mon, 28 Jul 2025 17:25:47 GMT

Hi @shivakatula

Thank you for the response.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power to Ruckus Switch (ICX7150-C12P)

shivakatula — Mon, 28 Jul 2025 17:57:37 GMT

Uploaded the videos and pics, Please take a look at it.

Re: No power to Ruckus Switch (ICX7150-C12P)

Imran_ruckus — Mon, 28 Jul 2025 18:17:42 GMT

Hi @shivakatula

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, LEDs remain dark. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The link below is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power to Ruckus Switch (ICX7150-C12P)

shivakatula — Fri, 01 Aug 2025 14:45:21 GMT

Hi,
I received the replacement but that is also defective, I tried all the options like resetting and powering it in multiple places. This new Switch i received is defective, Can you send me the new working Switch. I Can upload all the pictures and videos if required. I have also responded back to the email.

Thanks
Shiva

Re: No power to Ruckus Switch (ICX7150-C12P)

Imran_ruckus — Fri, 01 Aug 2025 15:46:16 GMT

Hi @shivakatula

Greetings!

As the RMA process has been completed for this post/case, please create a new post for assistance with the current issue.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support